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Extended Stay America - Portland - Scarborough
- Hotels
- Scarborough, ME
About this business
Location details
2 Ashley Dr., Scarborough, ME, 04074, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
feet stuck to the floor
Business response:
Dear Amy, Thank you for your feedback. We are sorry to hear about the floor issue you encountered. Your experience is important to us, and we will ensure our cleaning team addresses this promptly. We appreciate your input and hope to have the opportunity to provide you with a more comfortable stay in the future.Sincerely,Hotel Management
Dirty hallways, clerk was preoccupied when we arrived
Business response:
Dear Charles, Thank you for your feedback. We appreciate you bringing these issues to our attention. We’re committed to maintaining a clean and welcoming environment for all guests, and we will address the concerns you’ve mentioned. Our staff aims to provide attentive service, and we apologize if we fell short during your check-in. We hope you will consider staying with us again, and please don’t hesitate to reach out directly for any specific needs or requests in the future.Sincerely,Hotel Management
Seemed really rundown & there were tons of shady characters around the building. Apparently customers treat the place horribly so the hotel doesn’t provide anything unless you ask for it. We won’t be staying here again
Business response:
Dear Guest, We sincerely apologize for the disappointing experience you had during your recent stay. The issues you described regarding the condition of our property and the presence of undesirable individuals are concerning and not reflective of our standards. We are addressing these matters internally to improve our facilities and ensure a more comfortable environment for all our guests. Your feedback is invaluable as we strive to enhance our services and maintain a safer atmosphere. We regret any inconvenience caused and ... read more
Got to the property and waited forever to check in. Finally called the hotel and spoke to staff who were away from the desk. She was working short. Then got to the room and it hadn’t been cleaned. So because she was working short, we offered to get the bedding and make the bed ourselves. Obviously short staffed here in reception and housekeeping. Otherwise I think it would have been fine.
Business response:
Dear Mary Beth, We are sorry to read about the issues you encountered during your stay. It's disappointing when a hotel's service doesn't meet expectations, and we apologize for the inconvenience caused by the delays in check-in and the room not being cleaned. Your feedback is important to us, and we will address these staffing issues with our team to ensure this doesn't happen again in the future. We appreciate your understanding and hope to have the opportunity to improve your experience next time.Sincerely,Hotel Managemen... read more
Booked a king bed room and got put into a double bed room and not even 2 queens they were just small beds. Lady at the desk said they were fully booked and would not give me the room i paid for. I told her i would not pay the price of a king for a less valuible room and wanted the bill adjusted to that kind of a room rate, i do give her credit as she did lower the bill to accommodate. Overall it was a dissapointment as we did not get the room we booked and got shoved into a lower value room but they were clean at least
Business response:
Dear Kyle, Thank you for your feedback. We apologize for the inconvenience you faced regarding your room assignment. Unfortunately, we could not provide the room type you reserved due to availability issues. We are glad to hear that our front desk associate was able to adjust your bill to reflect the correct rate, and we appreciate your understanding in this matter. Your comments will be shared with our team to ensure we better manage our room assignments in the future. We hope to serve you better during your next stay.Since... read more
Minimal services, no coffee maker in the room. Seemed very scaled back
Business response:
Dear Trish, Thank you for your feedback. We apologize for any inconvenience caused by the lack of a coffee maker in your room and the minimal services. Our goal is to provide a comfortable stay for all our guests, and we regret that we did not meet your expectations. Your comments are important to us, and we will review them to improve our offerings. We hope you will consider staying with us again, allowing us the opportunity to provide a better experience in the future.Sincerely, Hotel Management
Gross. Hard pass. Do better. Dirty and smelly. Clearly a long-term rental facility, more like low income apartments. No one at the front desk for evening check in and no means to contact or locate them. Room was old, cat scratches on headboards, old fridge, air conditioner that didn’t work and a small kitchen with no cups/utensils, etc. The window was left cracked open with no screen so there were flying insects in the room as well. I didn’t feel safe with my children there and would have left immediately if I was able to sa... read more
Business response:
Dear Angela, We sincerely apologize for the disappointing experience you encountered during your stay. It is disheartening to hear about the cleanliness issues, lack of front desk availability, and the condition of your room. Please accept our deepest apologies for any inconvenience or discomfort this may have caused you and your family. We understand the importance of providing a safe and comfortable environment for our guests, and we are committed to ensuring a better experience in the future. We hope you reconsider and gi... read more
Frequently asked questions about Extended Stay America - Portland - Scarborough
How is Extended Stay America - Portland - Scarborough rated?
Extended Stay America - Portland - Scarborough has a 3.4 star rating with 1,407 reviews.
When is Extended Stay America - Portland - Scarborough open?
Extended Stay America - Portland - Scarborough is open now. It will close tomorrow at 12:00 a.m.