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Extended Stay America - Portland - Scarborough
- Hotels
- Scarborough, ME
About this business
Location details
2 Ashley Dr., Scarborough, ME, 04074, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very dirty, only elevator was broken. Breakfast was prepackaged muffins.
Business response:
Dear David, Thank you for sharing your experience. We sincerely apologize for the cleanliness issues you encountered and for the inconvenience caused by the elevator being out of service. This is not the standard we strive to provide, and we regret that it impacted your stay. We also understand your disappointment with the breakfast options. Your feedback is valuable, and we will address these concerns with our team to improve our services. We hope to have the opportunity to provide you with a more pleasant stay in the futur... read more
Drug needles in rooms evevator out
Business response:
Dear Adam, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Stay away! It was awful. The worst hotel I have ever stayed in. DIRTY, UNCARED FOR, BUG INFESTED, 3 STORIES AND NO WORKING ELEVATOR.
Business response:
Dear Kelly, Thank you for your feedback. We sincerely apologize for the condition of the hotel during your stay, including the cleanliness issues, bug infestation, and elevator problems. This does not reflect our standards, and we are addressing these concerns urgently with our team to ensure necessary improvements. We understand your frustration and regret that we did not meet your expectations. We appreciate your input and hope you reconsider staying with us, allowing us to provide a more satisfactory experience.Sincerely,... read more
The elevator was broken, and there was no attempt to find another room for my elderly spouse. The floor was very sticky. Mildew on the shower curtain. No coffee maker in the room. We aren’t planning on staying again.
Business response:
Dear Rebecca, Thank you for sharing your feedback. We sincerely apologize for the issues you encountered, including the broken elevator, cleanliness concerns, and lack of a coffee maker. We understand how these inconveniences impacted your stay, especially with an elderly spouse. Your comments are invaluable, and we are addressing these matters with our team to prevent future occurrences. We regret that we did not meet your expectations and hope you might reconsider staying with us in the future.Sincerely,Hotel Management
There were drug sales going on in the parking lot, the lobby smelled like pot, there were homeless people living there and walking around the property all day long. I felt unsafe at times and gave up my last 3 nights to stay in a different hotel. Never again will I stay at such a place!
Business response:
Dear Karen, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Cheap prices, cheap experience We arrived at the hotel and checked in, and upon arriving in our room we discovered someone else's belongings already laid out in the room and the bed had clearly been slept in. When we returned to the front desk the clerk confirmed that the room had somehow been double booked and was very worried because the hotel was completely full. Luckily he was able to put us in a handicap accessible room that I assume is kept empty until need arises. While the room was not that different from others, in ... read more
Business response:
Dear Guest, Thank you for your detailed feedback. We sincerely apologize for the inconvenience caused by the double booking and the overall condition of your room and the hotel. This experience does not reflect our standards, and we regret falling short during your stay. We strive to provide the best service possible at competitive prices and will use your comments to improve. Your feedback has been shared with our team so these issues can be addressed promptly. We are committed to enhancing our services to meet our guests' ... read more
It seemed like a criminal hotel. It’s not very well maintained. It does not look clean. Right next to my room there was a room with a handwritten pasted paper that read “Do not disturb”. Will never stay there again.
Business response:
Dear Victor, We sincerely apologize for the negative experience you encountered during your stay. The issues you described do not reflect our standards, and we regret any discomfort you felt. Your concerns about maintenance and cleanliness are being addressed with our team to ensure improvements. Thank you for bringing this to our attention. We hope you might consider giving us another chance to provide a better experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Portland - Scarborough
How is Extended Stay America - Portland - Scarborough rated?
Extended Stay America - Portland - Scarborough has a 3.4 star rating with 1,407 reviews.
When is Extended Stay America - Portland - Scarborough open?
Extended Stay America - Portland - Scarborough is open now. It will close tomorrow at 12:00 a.m.