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Extended Stay America - Portland - Tigard
- Hotels
- Tigard, OR
About this business
Location details
13009 S.W. 68th Pkwy, Tigard, OR, 97223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dront desk was polite but the first room we checked into was still dirty from the last guests with unmade beds and it smelled like cigarette smoke. Very disappointed. The front desk agent checked us into another room and everything was fine after that but overall unhappy with stay.
Business response:
Dear Kimberly, Thank you for staying with us and sharing your review. While we are pleased that you appreciate our front desk associate’s hospitable service, we apologize for your suite not being up to your expectation and for the inconvenience caused by switching rooms after your arrival. We understand how important it is to have a clean, well-maintained room free of smoke, and we’re sorry for being unable to make that happen for you. We have discussed your concerns with our housekeeping team to ensure all rooms are thoroug... read more
bad service unable to check in, front desk service very rude not willing to help. Overall bad experience will not recommend to anyone!
Business response:
Dear Guest, Thank you for taking the time to share your feedback with us. We are sorry to hear that you had a negative experience during your recent stay. We take all guest feedback seriously and will address the issues you mentioned with our front desk staff. We apologize for any inconvenience caused by the issue with your check-in process. We understand how frustrating this can be, especially after a long journey. We will be reviewing this with our team to ensure that this does not happen again. We appreciate your feedback... read more
Worst hotel I have ever stayed. The check in took almost 45 minutes, first the card is no good to open the door, next the room has not been cleaned yet after last guest check out, then the third room is also not cleaned yet. So in total, I made three trips to the office and carried luggage to two different buildings and the rooms were all in upstairs (there's no elevator in this establishment). Finally when we entered the fourth room which she said is a good one, we found kitchen was dirty, there is no any kitchenware, refri... read more
Business response:
Dear Bruce, Thank you for your feedback. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. The issues you described regarding check-in, room cleanliness, and amenities are certainly not reflective of our usual standards. We understand the frustration this must have caused you. Please know that we are addressing these concerns with our respective teams to ensure that it does not happen again. We hope to have the opportunity to make your next stay with us outstandi... read more
Unclean room upon check-in. We were accommodated with a room change. The second one was better but still gross. The floor was so dirty you could not walk from shower to bed without washing feet again. So much dust it made me medically ill. The lamp was falling apart and likely a fire hazard. We couldn't use it. The hair dryer was so dusty it lit on fire. Walls had what looked like small specks of feces or blood. The beds were extremely uncomfortable. The so-called breakfast was non existence. They only had a few packs of pla... read more
Business response:
Dear Deborah, Thank you for your recent visit and your feedback. We sincerely apologize for the issues you had while staying with us. Our team strives to ensure each guest has an exceptional visit; therefore, we truly regret this was not your experience. Thank you for bringing this to our attention as we continually strive to improve. We would love the opportunity to provide you with the hospitality you deserve and which you have come to expect from our brand.Thank you again, and we wish you all the best.Sincerely,Hotel Mana... read more
My biggest complaint would be the bugs..
Business response:
Dear Chris, We regret the inconvenience in your suite. Although such incidents are unusual, we are reviewing this with the concerned team members. We want to reassure you that we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, the room will be inspected professionally and treated as a precaution. We appreciate your patience and hope you will accept our apologies.Sincerely,Hotel Management
Worst property. I thought some one died there. Dirty smells, carpet is dirty.
Business response:
Dear Juan, On behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will address this matter with our housekeeping team to ensure changes are made immediately to solve these problems. We hope you give us another chance to show you the ... read more
Great location...but Very sketchy front desk help. Took 2 days to get silverware & 2 bowls for kitchenette. Totally understaffed. Banged on door twice demanding checkout, when paid for 2 nights & was assured we could stay in the same room. Very rude man!
Business response:
Dear Guest, We appreciate you taking the time to share your experience with us. We aim to provide exceptional service to our guests, and we apologize for falling short of your expectations. We value your feedback and have taken the necessary steps to address the issues you raised. We hope you will give us another chance to exceed your expectations in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Portland - Tigard
How is Extended Stay America - Portland - Tigard rated?
Extended Stay America - Portland - Tigard has a 3.1 star rating with 2,085 reviews.
When is Extended Stay America - Portland - Tigard open?
Extended Stay America - Portland - Tigard is open now. It will close tomorrow at 12:00 a.m.