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Extended Stay America - Portland - Tigard
- Hotels
- Tigard, OR
About this business
Location details
13009 S.W. 68th Pkwy, Tigard, OR, 97223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was smoky and did not smell clean.
Business response:
Dear Alan, Thank you for reviewing our hotel. Please accept our apologies for not exceeding your expectations. We take pride in providing our guests with a clean, fresh environment, and we are sorry we overlooked a few areas during your visit. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We appreciate you bringing this to our attention so that we will address them appropriately with our team. We value your business and would love the opportunity to exceed your expectations and pro... read more
Liked: Check in reception staff was very pleasant & professional. There were quite a few issues in the room but staff was very apologetic & accepting of the concerns, and tried to resolve a few, promised to give some discount as they couldn’t move us to another room due to being fully booked. Good neighborhood & quiet. Good parking too. Did not like: However it was quite disappointing to find leftover food in refrigerator, smelly decaying food in kitchen trash, missing toilet tank cover and hence no flush handle, cover over ... read more
Business response:
Dear Riffat, Thank you for staying with us and sharing your review. While we are pleased that you loved the hospitable service provided by our team, we apologize for the inconvenience you encountered in your suite. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Please be assured we will address these issues with the concerned individuals to ensure all rooms are thoroughly inspected before allocating to future guests. We r... read more
Tried to check in past midnight after paying for a room, and they refused to let me check in and refused to refund my money. I paid for a room that they wouldn't let me use.
Business response:
Dear Tyler, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Trash around the stairwells, stains and spills on the concrete, shopping carts parked under the stairs. Checkin poorly executed by the staff. Interior room space passable but only barely. Damaged wall surface, remote for media didn't work, chips in bath tub. Never again
Business response:
Dear Charles, We believe every guest who walks through our doors deserves a comfortable and well-maintained property that feels like a home away from home while traveling. Therefore, we would like to extend our sincerest apologies that we were unable to provide you with such an experience. From the moment you check in to the time you check out, we strive to offer exceptional customer service and meticulous attention to detail in all aspects of our property. We have taken note of the concerns you raised as we continually stri... read more
Bed was hard, floors were dirty , bathroom was dirty. Women’s intimate clothes were on dresser. I was told they were having issues with hiring cleaning people. The room also heavily smelled like smoke.
Business response:
Dear Danniell, We are grateful for your review of our hotel. As a team, we strive to maintain impeccable standards in our rooms, and we regret that we fell short during your recent stay. We have discussed these concerns with our team to ensure these issues are not repeated. Your patience and understanding are much appreciated. It is always our aim to offer each guest a near-perfect experience, and we hope that you will provide us with another opportunity to demonstrate our commitment to delivering exceptional service.Sincere... read more
We started in the first room and the bed fell apart within seconds of touching it and the room reeked of cigarettes so the moved us next door. The door would not open properly. You had to keep trying the door and literally slam into it over and over until it opened from the second they checked us in. We complained and asked for help every day and got told the guy kept calling out. Then we asked for the dishes they are supposed to provide and they had none the whole time. They were unwilling to help with bedding and linens th... read more
Business response:
Dear Breana, Thank you for your feedback and for being our guest. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you for staying with us, and we hope you will allow us to welcome you the next time you visit.Sincerely... read more
Frequently asked questions about Extended Stay America - Portland - Tigard
How is Extended Stay America - Portland - Tigard rated?
Extended Stay America - Portland - Tigard has a 3.1 star rating with 2,093 reviews.
When is Extended Stay America - Portland - Tigard open?
Extended Stay America - Portland - Tigard is open now. It will close tomorrow at 12:00 a.m.