This profile has been claimed by the business owner or representative.
Extended Stay America - Portland - Vancouver
- Hotels
- Vancouver, WA
About this business
Location details
300 NE 115th Ave., Vancouver, WA, 98684, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Needs Improvement We paid way too much for what we got. Although the hotel is conveniently located off the highway, it really is not in an area that I felt safe in. I found a bit of dry blood near the bathroom door knob, and a broken tooth in the bathroom. Everything else looked great, until I rested my head on the pillow and realized that the pillow smelled. The pillowcase itself was seemed clean, but I could tell the pillow itself was not fresh. I could smell the hair products of other users. The clerk during checkout neve... read more
Again Next Year For the 3rd Year within easy distance from doctors, dentist,etc., square dancing plus visting friends in our old location of 5 years ago.
Going back soon I was surprised that the motel was so comfortable. It was just what we needed. Very convenient to everything. Will be planning another trip soon.
Great value Conveniently located for easy access to Vancouver and Portland. Plenty of shopping and restaurants close by. The way the facility is situated allows no traffic noise to reach the hotel. The rate was very good and it is nice to have the kitchen if you are staying for more than one night.
The place is probably the lowest end property in the area , which seems unusual for the brand. It\nWas in very poor repair. The cable was disconnected from the TV.The t v was unplugged. The bed was not made , but the used linens were on the floor.. It felt like something between a homeless mission and a motel
Business response:
Dear Guest, We are sincerely disappointed to hear about the condition of your room upon arrival. The issues you described, including disconnected cable and unmade bed are completely unacceptable and do not reflect our brand standards. Please accept our deepest apologies for this oversight. Your comments will be shared with our housekeeping and maintenance teams for review. We understand your frustration and regret that your experience fell far short of expectations. We hope to have the opportunity to provide you with a signi... read more
Staff was very friendly, room was clean, but the hallways smelled like smoke, carpet is really old.
Business response:
Dear Guest, Thank you for sharing your feedback with us. We’re glad to hear that our team made a positive impression and that your room met your expectations for cleanliness. We apologize for the discomfort caused by the smell in the hallways and understand how it may have affected your overall experience. Your comments are invaluable in guiding our ongoing efforts to enhance guest comfort and maintain a welcoming environment throughout. We truly appreciate your insights and hope you’ll consider returning so we can provide a... read more
Front desk was as helpful as they could be! The place is In Need of a serious update! Extended stays are supposed to welcome you to relax and feel like home! Even cook up some food if you would like! No dishes!, no cups, no amenities whatsoever! Steve Wonder is in charge of cleaning, And if you call a granola bar breakfast, I beg to differ…. But, put all that aside! I think some over stay they’re welcome! The elevators were down so I had to use stairs to second floor, while in trying to do so, there were 4 very intimidating ... read more
Business response:
Dear Guest, We appreciate you taking the time to share both the positive and challenging aspects of your visit. While we’re glad to hear the front desk team did their best to assist you. At the same time, we sincerely apologize that the overall condition of the property and room did not feel welcoming, and that in-room amenities and kitchen items were not readily available, which impacted your ability to fully enjoy your extended stay. We also regret the inconvenience caused by the elevator being out of service, the repeated... read more
Staff was courteous and friendly, but the room and the building were in terrible condition. It felt like most features of the room were at least partially broken, including the elevator. The key card had to be reset or replaced about once a day.
Business response:
Dear Guest, We appreciate you taking the time to share your feedback. We’re glad to hear that our staff was courteous and friendly during your stay. However, we sincerely apologize for the condition of your room and the building, including the elevator issues and the need to frequently reset the key card. This falls short of the standards we strive to uphold, and your comments have been shared with our team to ensure greater attention is given to maintenance and overall guest comfort. We hope to have the opportunity to provi... read more
The hotel seems run down and in need of a lot of tlc. Our room was very very noisy, we heard the front door banging open and close all day and night, people were chatting outside the entrance until late, we could hear the elevator door dinging all the time, and, construction workers woke us up one morning hammering in the room next door. The upstairs guest apparently had five kids and a dog in the room. I don't know if they were having a gymnastics competition or what but they were extremely noisy for hours and late into the... read more
Business response:
Dear Guest, We sincerely apologize for the noise disturbances and the lack of adequate follow-up when you raised these concerns, as we understand how important a peaceful environment is. We take your comments seriously and will share them with our team for immediate attention. We are also sorry about the maintenance and housekeeping shortcomings you noticed in the room, as well as the security issues. These matters are being reviewed to ensure that guest comfort and safety are properly addressed. On a positive note, we appre... read more
Frequently asked questions about Extended Stay America - Portland - Vancouver
How is Extended Stay America - Portland - Vancouver rated?
Extended Stay America - Portland - Vancouver has a 3.4 star rating with 1,720 reviews.
When is Extended Stay America - Portland - Vancouver open?
Extended Stay America - Portland - Vancouver is open now. It will close tomorrow at 12:00 a.m.