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Extended Stay America - Portland - Vancouver
- Hotels
- Vancouver, WA
About this business
Location details
300 NE 115th Ave., Vancouver, WA, 98684, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was courteous and friendly, but the room and the building were in terrible condition. It felt like most features of the room were at least partially broken, including the elevator. The key card had to be reset or replaced about once a day.
Business response:
Dear Guest, We appreciate you taking the time to share your feedback. We’re glad to hear that our staff was courteous and friendly during your stay. However, we sincerely apologize for the condition of your room and the building, including the elevator issues and the need to frequently reset the key card. This falls short of the standards we strive to uphold, and your comments have been shared with our team to ensure greater attention is given to maintenance and overall guest comfort. We hope to have the opportunity to provi... read more
The hotel seems run down and in need of a lot of tlc. Our room was very very noisy, we heard the front door banging open and close all day and night, people were chatting outside the entrance until late, we could hear the elevator door dinging all the time, and, construction workers woke us up one morning hammering in the room next door. The upstairs guest apparently had five kids and a dog in the room. I don't know if they were having a gymnastics competition or what but they were extremely noisy for hours and late into the... read more
Business response:
Dear Guest, We sincerely apologize for the noise disturbances and the lack of adequate follow-up when you raised these concerns, as we understand how important a peaceful environment is. We take your comments seriously and will share them with our team for immediate attention. We are also sorry about the maintenance and housekeeping shortcomings you noticed in the room, as well as the security issues. These matters are being reviewed to ensure that guest comfort and safety are properly addressed. On a positive note, we appre... read more
Halls and public areas smelled of smoke. Dead fridge. General need for upkeep. Grab and go breakfast items stale. Had stayed here in the past, but can no longer recommend.
Business response:
Dear Guest, Thank you for sharing your impressions with us. We are genuinely sorry to hear that your recent visit did not reflect the experience you had in the past, and we understand how disappointing that must have felt. Your remarks about the overall condition of the surroundings and amenities are important, and we’ve shared them with the appropriate team for review. We appreciate your feedback and hope you might consider returning so we can offer a visit that feels far more welcoming and comfortable. Sincerely, Hotel Man... read more
It was not a very good experience. We arrived there at night and were told to wait another hour because they have a system update every night from 12.30 to 1.30 am, so keep that in mind because you will not be warned about it in advance. Also the room smelled of dust from the air conditioner. Also the breakfast was very small (literally there was none). All the bedding was covered in hair and it was not pleasant.
Waited 10 mins before staff came to front desk. Room wasn’t ready, front desk staff said she needed to throw on pillow cases. Room had dog hair all over the floor. very thin walls can hear people in surrounding rooms
Sketchy neighborhood Being on a tight budget, I was pretty limited with my options. The room was pleasant and the staff was very helpful. I like the secured parking lot but was discouraged when I discovered that the gate to the parking lot was wedged open with rocks. The neighborhood is very sketchy so I didn't sleep very well thinking what was going to happen to my car.
Entering the property there was a gauntlet of smokers and people with pit bulls. The front end person was new and slow and charged me inappropriately. The room smelled terrible, like a dirty dish rag. I was given a new room which was better. Based on the experience I had, I would not recommend this place.
Business response:
Dear Theresa, We’re sorry your arrival and first impression of the property were uncomfortable. Encountering a crowded entryway and dealing with billing concerns during check-in is not how we want anyone to begin their stay. While we’re glad the second room was an improvement, we understand the overall experience fell short. Your feedback has been shared with our dedicated team to ensure better attention to the arrival process, room condition, and guest communication. We greatly appreciate your observations and concerns. We ... read more
The dirtiest hotel I’ve ever stayed. Also the stinkiest.
Business response:
Dear Brianna, We are very sorry to hear about your experience. Cleanliness and guest satisfaction are top priorities for us, and we regret that we fell short of your expectations during your stay. Your feedback is being taken seriously and shared with our housekeeping teams for immediate review and corrective action. We appreciate you bringing this to our attention and are grateful for your patience. We hope to provide a more flawless visit next time. Sincerely, Hotel Management
Never stay here. This place is not what I expected . Very disappointed,I did not feel the room was clean floor was sticky and when we wiped it the towel was very dirty. Also the bathtub was not clean.
Business response:
Dear Nancy, We're sorry your experience fell short of expectations. Cleanliness is a top priority, and it’s concerning to learn the room was not properly prepared. Your feedback will be shared with our housekeeping team so we can reinforce the standards we aim to maintain. We appreciate you giving us a try and will use your comments to make necessary improvements. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Portland - Vancouver
How is Extended Stay America - Portland - Vancouver rated?
Extended Stay America - Portland - Vancouver has a 3.4 star rating with 1,746 reviews.
When is Extended Stay America - Portland - Vancouver open?
Extended Stay America - Portland - Vancouver is open now. It will close tomorrow at 12:00 a.m.