Extended Stay America - Portland - Vancouver

Business response:

Dear Arturo,We sincerely apologize that your experience did not meet your expectations. We strive to provide a pleasant stay for all our guests and regret that we fell short during your visit. Your comments will help us make the necessary changes to enhance the quality of our services. Our guests' comfort and satisfaction are our foremost concerns. We look forward to the possibility of hosting you again, giving us the chance to show you our dedication to outstanding hospitality.Sincerely,Hotel Management 

Business response:

Dear Darcy,Thank you for your feedback. We apologize for the issues you encountered with the lamps and smoke detector. Your comments are important to us, and we will address them promptly to ensure a more comfortable stay for future guests. We hope to welcome you back to Extended Stay America for an improved experience.Sincerely,Hotel Management 

Business response:

Dear Gayle, Thank you for being our guest and for sharing your experience. We apologize for the noise issues you experienced and that we did not address them to your satisfaction. Guests not adhering to the property rules concerning noise can be challenging for all concerned, and we are very sorry for the frustration this caused. We will address this with our team appropriately. We genuinely appreciate your understanding, and we hope you will consider giving us another opportunity to provide you with a more tranquil and enjo... read more

Business response:

Dear Guest,Thank you for reviewing our hotel. We completely understand how the events you experienced detracted from your stay and made it less relaxing and seamless. Our goal is to create exceptional and memorable experiences for every guest, so we sincerely apologize that we fell short in your case. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. While we regret that your recent stay was not up to your standards, we value your input. We genuinely ho... read more

Business response:

Dear Stephen,Thank you for sharing your feedback. We're truly sorry for the inconvenience you experienced. Please know that your concerns are important to us, and we're taking immediate steps to address them. Our team is working on improving the water-saving measures to ensure better functionality, and the ironing board has been replaced. The ceiling leak is also being urgently repaired. Your comfort and satisfaction are our top priorities, and we hope to provide you with a seamless stay on your next visit.Sincerely, Hotel M... read more

Business response:

Dear Stacey,We are genuinely disappointed that we did not meet your expectations. We wish we had an opportunity to make this right for you while you were here so we could make the most of your visit. If you would be kind enough to contact our management office directly and provide more specifics, we would welcome the opportunity to address your concerns and ensure we take action for improvement.Thank you for choosing us during your visit to [city]. We value your feedback and hope you will give us the opportunity to host you ... read more