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Extended Stay America - Portland - Vancouver
- Hotels
- Vancouver, WA
About this business
Location details
300 NE 115th Ave., Vancouver, WA, 98684, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
DO NOT STAY!!! The pictures of the rooms are NOT the rooms. This was the most disgusting place I have ever checked into. Upon check-in, the lobby is locked down, the elevator was disgusting and upon entering our room, which was on the third floor the carpet was so slick. The bathtubs were gray from the dirt and we immediately checked out.
Business response:
Dear Sarah, We’re truly sorry to learn that your stay was so disappointing, particularly upon arrival. The concerns you raised about the condition of the lobby, elevator, and guest room are troubling and not reflective of the standards we strive to uphold. We understand how frustrating it must have been to find that the accommodations did not align with expectations. Cleanliness and accuracy are both fundamental to guest trust, and we take this type of feedback seriously. While we regret that your visit ended so abruptly, yo... read more
It is a homeless shelter. Passing itself off is a motel. People hanging around everywhere. Smoking smoking dope dogs everywhere. Non-uncommon two to see a person with two dogs walking them down in the hotel. Dogs barking at a lot of the hotel rooms. Unbelievable. Housekeeping was very good with what they had to work with but the place is it dump don't stay there. Obviously owned by an Indian milking. Our government dry. Disgusting
Business response:
Dear Michael, We’re sorry your stay left you with such a poor impression. While our property does welcome extended guests and their pets, we take the atmosphere and security of our hotel seriously. Our team works hard to maintain cleanliness and address concerns, and we regret that your experience didn’t reflect those efforts. We appreciate your acknowledgment of housekeeping’s dedication and will share your feedback with our team to help improve guest comfort. We greatly appreciate your observations and concerns. We hope yo... read more
Looks like it’s in the projects and there are literally bums going in and out.
Business response:
Dear Yessenia, We're sorry to know that your impression of the property and the surrounding environment made you feel uneasy. We understand the importance of making guests feel comfortable and at ease during their stay. We are continually working with our team to maintain a welcoming and respectful atmosphere for all our guests. Your comments will be shared with our team as part of our ongoing efforts to improve both the guest experience and the overall presentation of the property. We appreciate you bringing your concerns t... read more
The property would have been better if the rooms were cleaner, dogs weren’t barking and the appearance of long term residents were evident. The lobby and outside had drug addicts hanging a round. Unsafe and dirty.
Business response:
Dear Robert, Thank you for providing your honest feedback. We regret to hear that the condition of the property and its surrounding environment negatively impacted your stay. Ensuring a safe and welcoming atmosphere is a priority, and your concerns regarding cleanliness and security have been shared with the team for immediate attention. We understand the importance of a comfortable and secure setting for our guests, and we are committed to enhancing their overall experience. We appreciate your comments, as they help us impr... read more
Realky loud And hot
Business response:
Dear Kareena, We’re sorry your experience was impacted by noise and temperature concerns. We strive to provide a comfortable and relaxing environment, and it’s disappointing to know that this wasn’t fully achieved during your stay. Your feedback helps us identify areas where we can improve, and we’ll be sure to review these concerns with the team. Thank you for giving us the opportunity to host you. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerely, Hotel... read more
When you want to check in and park at front you can’t, because it’s a guest parking too. Should be for check in and handy cap only
Business response:
Dear Hector, We're sorry for the inconvenience you experienced when trying to check-in. The front area should provide easier access for arriving guests and those requiring accessible parking. We understand how frustrating it can be when this is not available. Your feedback is helpful, and we'll be reviewing how we manage those spaces to accommodate check-ins and accessibility needs better. Thank you for pointing this out. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, ... read more
I would not stay there again.
Business response:
Dear John, We extend our sincere apologies for not meeting your expectations during your time with us. We want every guest to have a memorable stay, and we regret this was not your experience. Please consider revisiting so we can provide the exceptional hospitality we are known for. Sincerely, Hotel Management
Don’t stay here. I don’t write bad reviews often. There are security concerns. There was only cold water in my shower. The smoke alarm had a bag over it in a non smoking room. The hotel is in desperate need of a remodel, the heater was very noisy. Breakfast that was included was oatmeal bars and instant oatmeal. It’s a crap hotel at best.
Business response:
Dear Guest, We sincerely apologize for the difficulties you faced during your stay. Your safety and comfort are our top priorities, and we take concerns like these very seriously. The issues with the water temperature, smoke alarm, and noisy heater are unacceptable, and we will be addressing these with our maintenance. While the breakfast offering is simple, we aim to improve overall guest satisfaction. We appreciate you sharing your experience, as it helps us identify areas needing urgent attention and improvement. We hope ... read more
I found 2 cockroaches in my room. A friend of mine that I’d talked to also said that they found a cockroach in their room awhile ago here and that staff accused them of planting/faked the picture of the roach. I found one in my bathroom and I’m pretty sure the second one was in my bed and ran down my leg when I woke up this morning and I was sitting in my bed. I’m not too sure whether it was a roach because out of pure terror of bugs I squished it immediately, I thought maybe an ant but ants give off a pheromone when killed ... read more
Business response:
Dear Guest, We’re very sorry for the experience you had and understand how distressing it must have been. Discovering pests in a guest room is not something we take lightly, and we will take steps to have this reviewed by our team. We appreciate you bringing this to our attention and will address your comments internally to ensure our team responds to reports like these carefully and respectfully. We would like the opportunity to serve you better in the future and hope you will consider a return visit. Sincerely, Hotel Manag... read more
Frequently asked questions about Extended Stay America - Portland - Vancouver
How is Extended Stay America - Portland - Vancouver rated?
Extended Stay America - Portland - Vancouver has a 3.4 star rating with 1,720 reviews.
When is Extended Stay America - Portland - Vancouver open?
Extended Stay America - Portland - Vancouver is open now. It will close tomorrow at 12:00 a.m.