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Extended Stay America - Portland - Vancouver
- Hotels
- Vancouver, WA
About this business
Location details
300 NE 115th Ave., Vancouver, WA, 98684, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The front desk ladies were incredibly nice. The one checked me in I believe was named Tiffany, and the other ladys name I can not recall. The bathroom wasnt necessarily too dirty, but INCREDIBLY out dated. There were not any complimentary toiletries. The bathtub was tiny amd the drain was very clogged with hair, ew. The kithen appliances are all white, but really are an off white/yellow color because they dont get cleaned well and are old.
Business response:
Dear Julia, We appreciate you recognizing the warm service from our front desk team, especially Tiffany. It's wonderful to know their kindness stood out during your visit. That said, we apologize for the concerns regarding the condition of the bathroom and kitchen. We'll be sharing your comments with our team so we can focus on improving the upkeep of both our fixtures and amenities. Complimentary toiletries are kept at the front desk for cleanliness reasons, and our team is always happy to provide them upon request. Thank y... read more
To much noise for pets
Business response:
Dear Faith, We're glad you chose to stay with us, although we regret that the noise levels made it difficult for you to relax. We understand the importance of a peaceful environment and apologize for any disruptions you may have experienced. Your comments will be shared with our team so we can explore ways to better accommodate guests traveling with pets. We appreciate you bringing this to our attention and hope to provide a more comfortable experience in the future. We hope you will return so we can provide you with the exc... read more
DO NOT STAY!!! The pictures of the rooms are NOT the rooms. This was the most disgusting place I have ever checked into. Upon check-in, the lobby is locked down, the elevator was disgusting and upon entering our room, which was on the third floor the carpet was so slick. The bathtubs were gray from the dirt and we immediately checked out.
Business response:
Dear Sarah, We’re truly sorry to learn that your stay was so disappointing, particularly upon arrival. The concerns you raised about the condition of the lobby, elevator, and guest room are troubling and not reflective of the standards we strive to uphold. We understand how frustrating it must have been to find that the accommodations did not align with expectations. Cleanliness and accuracy are both fundamental to guest trust, and we take this type of feedback seriously. While we regret that your visit ended so abruptly, yo... read more
It is a homeless shelter. Passing itself off is a motel. People hanging around everywhere. Smoking smoking dope dogs everywhere. Non-uncommon two to see a person with two dogs walking them down in the hotel. Dogs barking at a lot of the hotel rooms. Unbelievable. Housekeeping was very good with what they had to work with but the place is it dump don't stay there. Obviously owned by an Indian milking. Our government dry. Disgusting
Business response:
Dear Michael, We’re sorry your stay left you with such a poor impression. While our property does welcome extended guests and their pets, we take the atmosphere and security of our hotel seriously. Our team works hard to maintain cleanliness and address concerns, and we regret that your experience didn’t reflect those efforts. We appreciate your acknowledgment of housekeeping’s dedication and will share your feedback with our team to help improve guest comfort. We greatly appreciate your observations and concerns. We hope yo... read more
Looks like it’s in the projects and there are literally bums going in and out.
Business response:
Dear Yessenia, We're sorry to know that your impression of the property and the surrounding environment made you feel uneasy. We understand the importance of making guests feel comfortable and at ease during their stay. We are continually working with our team to maintain a welcoming and respectful atmosphere for all our guests. Your comments will be shared with our team as part of our ongoing efforts to improve both the guest experience and the overall presentation of the property. We appreciate you bringing your concerns t... read more
The property would have been better if the rooms were cleaner, dogs weren’t barking and the appearance of long term residents were evident. The lobby and outside had drug addicts hanging a round. Unsafe and dirty.
Business response:
Dear Robert, Thank you for providing your honest feedback. We regret to hear that the condition of the property and its surrounding environment negatively impacted your stay. Ensuring a safe and welcoming atmosphere is a priority, and your concerns regarding cleanliness and security have been shared with the team for immediate attention. We understand the importance of a comfortable and secure setting for our guests, and we are committed to enhancing their overall experience. We appreciate your comments, as they help us impr... read more
Realky loud And hot
Business response:
Dear Kareena, We’re sorry your experience was impacted by noise and temperature concerns. We strive to provide a comfortable and relaxing environment, and it’s disappointing to know that this wasn’t fully achieved during your stay. Your feedback helps us identify areas where we can improve, and we’ll be sure to review these concerns with the team. Thank you for giving us the opportunity to host you. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerely, Hotel... read more
When you want to check in and park at front you can’t, because it’s a guest parking too. Should be for check in and handy cap only
Business response:
Dear Hector, We're sorry for the inconvenience you experienced when trying to check-in. The front area should provide easier access for arriving guests and those requiring accessible parking. We understand how frustrating it can be when this is not available. Your feedback is helpful, and we'll be reviewing how we manage those spaces to accommodate check-ins and accessibility needs better. Thank you for pointing this out. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, ... read more
I would not stay there again.
Business response:
Dear John, We extend our sincere apologies for not meeting your expectations during your time with us. We want every guest to have a memorable stay, and we regret this was not your experience. Please consider revisiting so we can provide the exceptional hospitality we are known for. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Portland - Vancouver
How is Extended Stay America - Portland - Vancouver rated?
Extended Stay America - Portland - Vancouver has a 3.4 star rating with 1,746 reviews.
When is Extended Stay America - Portland - Vancouver open?
Extended Stay America - Portland - Vancouver is open now. It will close tomorrow at 12:00 a.m.