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Extended Stay America - Portland - Vancouver
- Hotels
- Vancouver, WA
About this business
Location details
300 NE 115th Ave., Vancouver, WA, 98684, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t stay here. I don’t write bad reviews often. There are security concerns. There was only cold water in my shower. The smoke alarm had a bag over it in a non smoking room. The hotel is in desperate need of a remodel, the heater was very noisy. Breakfast that was included was oatmeal bars and instant oatmeal. It’s a crap hotel at best.
Business response:
Dear Guest, We sincerely apologize for the difficulties you faced during your stay. Your safety and comfort are our top priorities, and we take concerns like these very seriously. The issues with the water temperature, smoke alarm, and noisy heater are unacceptable, and we will be addressing these with our maintenance. While the breakfast offering is simple, we aim to improve overall guest satisfaction. We appreciate you sharing your experience, as it helps us identify areas needing urgent attention and improvement. We hope ... read more
I found 2 cockroaches in my room. A friend of mine that I’d talked to also said that they found a cockroach in their room awhile ago here and that staff accused them of planting/faked the picture of the roach. I found one in my bathroom and I’m pretty sure the second one was in my bed and ran down my leg when I woke up this morning and I was sitting in my bed. I’m not too sure whether it was a roach because out of pure terror of bugs I squished it immediately, I thought maybe an ant but ants give off a pheromone when killed ... read more
Business response:
Dear Guest, We’re very sorry for the experience you had and understand how distressing it must have been. Discovering pests in a guest room is not something we take lightly, and we will take steps to have this reviewed by our team. We appreciate you bringing this to our attention and will address your comments internally to ensure our team responds to reports like these carefully and respectfully. We would like the opportunity to serve you better in the future and hope you will consider a return visit. Sincerely, Hotel Manag... read more
The area around the hotel is completely fenced in, which woukd seem to be a safe secure place to visit. However the type of people that hang out at the hotel left this single women feeling unsafe, in addition to the security not being what it appears the fire alarm going off at 4am was not the best way to wake a person and to find out it randomly goes off on a regular bases from others that stay there regularly. I would not recommend this hotel to anyone,especially if your female or have children.
Business response:
Dear Guest,We’re sorry that your experience left you feeling uneasy. While the fencing and other precautions are intended to provide a secure environment, we regret that the atmosphere and unexpected disturbance from the fire alarm did not offer the peace of mind we strive to provide. Your comfort and sense of security matter deeply, and we’re committed to addressing these concerns internally to ensure improvements are made. We greatly appreciate your observations and concerns. We hope you will consider giving us a second ch... read more
This was the worst hotel I have EVER stayed at. Loud all night. Dirty as hell and I felt like I was staying in the hood.
Business response:
Dear Guest,We’re very sorry your experience left you feeling uncomfortable. A restless night, along with concerns about the environment and overall cleanliness, is not what we aim to provide for our guests. We understand how important it is to feel at ease and well cared for, and it’s disappointing to know that this stay did not reflect that. Your feedback has been shared with the appropriate teams so that the conditions you described are reviewed and addressed. We would like the opportunity to serve you better in the future... read more
Ok, but some damaged furniture and appliances.
Business response:
Dear Michelle,We’re glad you found aspects of your stay satisfactory, but we regret that some furniture and appliances were not in the best condition. Guest comfort is important to us, and we appreciate you bringing this to our attention. Your feedback helps us focus on areas that need improvement, and we will work to ensure a better experience for future stays. Ensuring the comfort and satisfaction of our guests is our unwavering commitment. We would welcome the chance to demonstrate our dedication to exceptional experience... read more
Very bad hotel.
Business response:
Dear Arturo,We sincerely apologize that your experience did not meet your expectations. We strive to provide a pleasant stay for all our guests and regret that we fell short during your visit. Your comments will help us make the necessary changes to enhance the quality of our services. Our guests' comfort and satisfaction are our foremost concerns. We look forward to the possibility of hosting you again, giving us the chance to show you our dedication to outstanding hospitality.Sincerely,Hotel Management
Room was ok. Some of the lamps didnt work. The smoke detecter was hanging from the cieling.
Business response:
Dear Darcy,Thank you for your feedback. We apologize for the issues you encountered with the lamps and smoke detector. Your comments are important to us, and we will address them promptly to ensure a more comfortable stay for future guests. We hope to welcome you back to Extended Stay America for an improved experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Portland - Vancouver
How is Extended Stay America - Portland - Vancouver rated?
Extended Stay America - Portland - Vancouver has a 3.4 star rating with 1,746 reviews.
When is Extended Stay America - Portland - Vancouver open?
Extended Stay America - Portland - Vancouver is open now. It will close tomorrow at 12:00 a.m.