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Extended Stay America - Portland - Vancouver
- Hotels
- Vancouver, WA
About this business
Location details
300 NE 115th Ave., Vancouver, WA, 98684, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The area around the hotel is completely fenced in, which woukd seem to be a safe secure place to visit. However the type of people that hang out at the hotel left this single women feeling unsafe, in addition to the security not being what it appears the fire alarm going off at 4am was not the best way to wake a person and to find out it randomly goes off on a regular bases from others that stay there regularly. I would not recommend this hotel to anyone,especially if your female or have children.
Business response:
Dear Guest,We’re sorry that your experience left you feeling uneasy. While the fencing and other precautions are intended to provide a secure environment, we regret that the atmosphere and unexpected disturbance from the fire alarm did not offer the peace of mind we strive to provide. Your comfort and sense of security matter deeply, and we’re committed to addressing these concerns internally to ensure improvements are made. We greatly appreciate your observations and concerns. We hope you will consider giving us a second ch... read more
This was the worst hotel I have EVER stayed at. Loud all night. Dirty as hell and I felt like I was staying in the hood.
Business response:
Dear Guest,We’re very sorry your experience left you feeling uncomfortable. A restless night, along with concerns about the environment and overall cleanliness, is not what we aim to provide for our guests. We understand how important it is to feel at ease and well cared for, and it’s disappointing to know that this stay did not reflect that. Your feedback has been shared with the appropriate teams so that the conditions you described are reviewed and addressed. We would like the opportunity to serve you better in the future... read more
Ok, but some damaged furniture and appliances.
Business response:
Dear Michelle,We’re glad you found aspects of your stay satisfactory, but we regret that some furniture and appliances were not in the best condition. Guest comfort is important to us, and we appreciate you bringing this to our attention. Your feedback helps us focus on areas that need improvement, and we will work to ensure a better experience for future stays. Ensuring the comfort and satisfaction of our guests is our unwavering commitment. We would welcome the chance to demonstrate our dedication to exceptional experience... read more
Very bad hotel.
Business response:
Dear Arturo,We sincerely apologize that your experience did not meet your expectations. We strive to provide a pleasant stay for all our guests and regret that we fell short during your visit. Your comments will help us make the necessary changes to enhance the quality of our services. Our guests' comfort and satisfaction are our foremost concerns. We look forward to the possibility of hosting you again, giving us the chance to show you our dedication to outstanding hospitality.Sincerely,Hotel Management
Room was ok. Some of the lamps didnt work. The smoke detecter was hanging from the cieling.
Business response:
Dear Darcy,Thank you for your feedback. We apologize for the issues you encountered with the lamps and smoke detector. Your comments are important to us, and we will address them promptly to ensure a more comfortable stay for future guests. We hope to welcome you back to Extended Stay America for an improved experience.Sincerely,Hotel Management
The room above us had kids and a dog that was up and stomped across the floor until 3 am. We called down to the front desk 5 times and not much happened. The phone was unplugged. When we pulled the night stand out there was food and food wrappers
Business response:
Dear Gayle, Thank you for being our guest and for sharing your experience. We apologize for the noise issues you experienced and that we did not address them to your satisfaction. Guests not adhering to the property rules concerning noise can be challenging for all concerned, and we are very sorry for the frustration this caused. We will address this with our team appropriately. We genuinely appreciate your understanding, and we hope you will consider giving us another opportunity to provide you with a more tranquil and enjo... read more
Frequently asked questions about Extended Stay America - Portland - Vancouver
How is Extended Stay America - Portland - Vancouver rated?
Extended Stay America - Portland - Vancouver has a 3.4 star rating with 1,720 reviews.
When is Extended Stay America - Portland - Vancouver open?
Extended Stay America - Portland - Vancouver is open now. It will close tomorrow at 12:00 a.m.