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Extended Stay America - Portland - Vancouver
- Hotels
- Vancouver, WA
About this business
Location details
300 NE 115th Ave., Vancouver, WA, 98684, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay somewhere else. This is a run-down hotel in an area with many homeless people. Security features like gates and locks didn’t work. No ice machine or room cleaning. The room has a kitchenette, but absolutely no dishes, silverware, or anything else is supplied. As a woman traveling alone I would not recommend staying here.
Business response:
Dear Guest,Thank you for reviewing our hotel. We completely understand how the events you experienced detracted from your stay and made it less relaxing and seamless. Our goal is to create exceptional and memorable experiences for every guest, so we sincerely apologize that we fell short in your case. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. While we regret that your recent stay was not up to your standards, we value your input. We genuinely ho... read more
Water saving measures on the sink and shower caused problems. Ironing board was broken. Water was leaking through the ceiling
Business response:
Dear Stephen,Thank you for sharing your feedback. We're truly sorry for the inconvenience you experienced. Please know that your concerns are important to us, and we're taking immediate steps to address them. Our team is working on improving the water-saving measures to ensure better functionality, and the ironing board has been replaced. The ceiling leak is also being urgently repaired. Your comfort and satisfaction are our top priorities, and we hope to provide you with a seamless stay on your next visit.Sincerely, Hotel M... read more
Horrible Horrible! Walked in and walked out. Didn’t stay the night. Very bad area of town. Don’t stay here
Business response:
Dear Stacey,We are genuinely disappointed that we did not meet your expectations. We wish we had an opportunity to make this right for you while you were here so we could make the most of your visit. If you would be kind enough to contact our management office directly and provide more specifics, we would welcome the opportunity to address your concerns and ensure we take action for improvement.Thank you for choosing us during your visit to [city]. We value your feedback and hope you will give us the opportunity to host you ... read more
I did copy and paste the message from the google reviews I posted a review. For more details go to google reviews. This place rents to homeless. Once we arrived prior to check in we noticed there were cars with loud rap music smoking weed and other people smoking cigarettes, you have to be careful when walking not to step on dog poop which is very common on all surroundings, there are garbage dumpsters full of bags and bugs around them. The rooms are poorly equipped, no hangers in the closet, the kitchen really outdated and ... read more
Business response:
Dear Francisco,Thank you for your recent stay at our hotel. We appreciate you sharing your candid feedback with us, and we sincerely apologize for not providing you with the outstanding stay you deserve. Providing excellent hospitality to each and every guest is our top priority; therefore, we hope you will give us another chance to show you our commitment to great experiences. We would love for you to contact us directly before your next visit so we can help manage your reservation personally.Thanks again for being our gues... read more
Dirty and stinky
Business response:
Dear Nattanan,Thank you for the honest comments about your stay with us, and we sincerely apologize for the housekeeping issues you encountered. We regret any oversights in preparing your room. We are dedicated to providing every guest with a fresh, clean suite; therefore, we are disappointed this was not your experience. We will certainly address this with our team, and we hope you will give us another opportunity to show you the flawless, outstanding experience you deserve.Thank you again, and we wish you all the best.Sinc... read more
No ice machine. No blow dryer. Breakfast is a bust. Bathroom tub was dirty. Not in a safe area of towm
Business response:
Dear Judith,Thank you for sharing your feedback. We understand the importance of a clean and welcoming environment, and we sincerely apologize that we did not meet your expectations. We are committed to addressing these concerns promptly. We're also sorry that our breakfast offerings didn't meet your expectations; your comments will help us improve. Regarding amenities, as an extended-stay property, we aim to provide a home-like experience with fully equipped kitchens and other conveniences. We offer hairdryers and toiletrie... read more
Had to ask for coffee pot. At an extended stay! We picked it up at reception desk. When we got itcto room it still had used coffee packet in basket and dried coffee in glass pot! Carpets dirty and torn. Sink was dirty.
Business response:
Dear Linda,Thank you for taking the time to review your stay with us. We are disappointed to hear about the concerns with cleanliness, and we will address this immediately with our housekeeping team. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations during your stay. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the visit you deserve. Sincerely,Hotel Manage... read more
this is a subsidized homeless property. Transients everywhere, room smelled of urin. we left immediately and found another hotel.
Business response:
Dear Dan, Thank you for your feedback. We apologize for the experience you had during your stay. Maintaining a comfortable and welcoming environment is important to us, and we are addressing your concerns with urgency. We strive to provide a pleasant stay for all guests and regret any inconvenience caused. We value your input and hope to welcome you back for a better experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Portland - Vancouver
How is Extended Stay America - Portland - Vancouver rated?
Extended Stay America - Portland - Vancouver has a 3.4 star rating with 1,720 reviews.
When is Extended Stay America - Portland - Vancouver open?
Extended Stay America - Portland - Vancouver is open now. It will close tomorrow at 12:00 a.m.