This profile has been claimed by the business owner or representative.
Extended Stay America - Portland - Vancouver
- Hotels
- Vancouver, WA
About this business
Location details
300 NE 115th Ave., Vancouver, WA, 98684, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Could be Better Two smokers loitering at the front desk outside and inside, room smelled musky, air conditioning not so great, no soap or shampoos, no hair dryer, and beds are full size, not your standard queen beds.
Business response:
I appreciate you taking the time to write a review of your experience with us. We appreciate the kind comments about our staff and rooms; however, we apologize that your stay was not to our company’s high standards. To ensure that a situation like yours doesn't happen again, we are making sure we are thoroughly inspecting and properly stocking our rooms. Thank you very much for bringing this to our attention. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the fu... read more
DO NOT STAY HERE!!!!!!!!!! NO housekeeping unless you were there for 7 days or more.NO ice machine or ice bucket.NO vending machines.NO shower cap.NO towel rack.Bathtub DID NOT drain!!!!Free breakfast was a joke!!! NO decafe coffee and breakfast was either a granola bar,apple, instant oatmeal or a muffin between 6-9.NO dishes in the kitchen and NO soap dish in the bathroom by the sink.This place was AWFUL!!!!!!!!!!!!!!!!
Business response:
Thank you for taking the time to write a review of your stay. I am sorry to hear about the issues you encountered during your stay. I will be showing your review to the staff so the front desk can advise all incoming guest of our polices and amenities. We do not have any ice machines but we do ice cube trays in every freezer and we do have vending machines located in our guest laundry. Dishes and dish soap are available upon request when a guest checks in and then brought to the room by the front desk. Thank you again for yo... read more
Smeone tried to break in to my truck and the room. Left after the truck and room had brake in attempts. Please be sure my credit card is credited for the the last two nights.
Business response:
Thank you for the feedback about your stay at our hotel. The situation you described is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have reviewed our safety and security policies with the team to ensure your experience is not repeated. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Adequate, low quality Booked a double room. Only got a single the first night due to overbooking. Breakfast consisted of a few granola bars and apples - disappointing. Ran out of granola bars one morning. Not a great neighborhood. Did not seem real safe. Not a great family place. Is close to the interstate. Not real clean. Not likely to stay here again.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that your stay did not meet our company’s high standards. Please know that guest safety is our first priority, and I will be taking steps to ensure that each guest has a comfortable stay at our hotel. I will also be training our staff to ensure our grab-and-go breakfast is fully stocked. I really appreciate you bringing this to our attention. It would be our pleasure to have you stay with us again in the future to show ... read more
They try to give me a smoking room, had to change hotel.
Very disappointing! The hallways smelled of stale cigarette smoke as did the washroom. And it was a non smoking room. I booked a king suite and even though I booked it a month in advance, there were none available when I got there. I was instead given a room with two double beds. Very disappointing.
Adequate,just This is an ok place if you are a smoker but HORRIBLE if you are not. I requested a non-smoking room and from what I can tell all they do is turn over the ashtray and spray deoderant. My eyes were watering and nose running as we went in the door. The smoke smell might have been preferable. It was clean and neat but the fridge was so noisy we had to unplug it. Definately on our "do not repeat this" place to stay.
Great accomodations but impossible to sleep! The staff was very friendly and efficient and the room was very nice but the noise was unbearable. People were walking the halls all night. I could hear the desk attendant and every conversation all night long! The walls were so thin I did not sleep well at all. The room above me had children running and jumping late into the night and in the early morning.
Business response:
Thank you for taking the time to write a review of your stay. The noise issues you described are not acceptable, and I sincerely apologize for your experience. To prevent this from happening again, we are taking the room out of service and will be creating a model room. We will also be training our staff to better handle guest disturbances. I am grateful for the feedback you provided so we are able to continually improve our hotel. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the... read more
pot smokers place Everyone from OR coming to this first WA exit to smoke pot since legal in WA & stay here to do it for the weekend
Business response:
Thank you for taking the time to write a review of your stay. I am sorry to hear that you experienced disturbances from other guests during your stay with us. Unfortunately, we are sometimes unable to pinpoint the exact location of the offending party until check out. I will make sure and coach our team to better resolve these issues in the future. I am grateful for the feedback you provided so we are able to continually improve our hotel. I do hope that you will return to our hotel, or any other Extended Stay Hotels locatio... read more
Frequently asked questions about Extended Stay America - Portland - Vancouver
How is Extended Stay America - Portland - Vancouver rated?
Extended Stay America - Portland - Vancouver has a 3.4 star rating with 1,746 reviews.
When is Extended Stay America - Portland - Vancouver open?
Extended Stay America - Portland - Vancouver is open now. It will close tomorrow at 12:00 a.m.