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Extended Stay America - Portland - Vancouver
- Hotels
- Vancouver, WA
About this business
Location details
300 NE 115th Ave., Vancouver, WA, 98684, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smeone tried to break in to my truck and the room. Left after the truck and room had brake in attempts. Please be sure my credit card is credited for the the last two nights.
Business response:
Thank you for the feedback about your stay at our hotel. The situation you described is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have reviewed our safety and security policies with the team to ensure your experience is not repeated. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Adequate, low quality Booked a double room. Only got a single the first night due to overbooking. Breakfast consisted of a few granola bars and apples - disappointing. Ran out of granola bars one morning. Not a great neighborhood. Did not seem real safe. Not a great family place. Is close to the interstate. Not real clean. Not likely to stay here again.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that your stay did not meet our company’s high standards. Please know that guest safety is our first priority, and I will be taking steps to ensure that each guest has a comfortable stay at our hotel. I will also be training our staff to ensure our grab-and-go breakfast is fully stocked. I really appreciate you bringing this to our attention. It would be our pleasure to have you stay with us again in the future to show ... read more
They try to give me a smoking room, had to change hotel.
Very disappointing! The hallways smelled of stale cigarette smoke as did the washroom. And it was a non smoking room. I booked a king suite and even though I booked it a month in advance, there were none available when I got there. I was instead given a room with two double beds. Very disappointing.
Adequate,just This is an ok place if you are a smoker but HORRIBLE if you are not. I requested a non-smoking room and from what I can tell all they do is turn over the ashtray and spray deoderant. My eyes were watering and nose running as we went in the door. The smoke smell might have been preferable. It was clean and neat but the fridge was so noisy we had to unplug it. Definately on our "do not repeat this" place to stay.
Great accomodations but impossible to sleep! The staff was very friendly and efficient and the room was very nice but the noise was unbearable. People were walking the halls all night. I could hear the desk attendant and every conversation all night long! The walls were so thin I did not sleep well at all. The room above me had children running and jumping late into the night and in the early morning.
Business response:
Thank you for taking the time to write a review of your stay. The noise issues you described are not acceptable, and I sincerely apologize for your experience. To prevent this from happening again, we are taking the room out of service and will be creating a model room. We will also be training our staff to better handle guest disturbances. I am grateful for the feedback you provided so we are able to continually improve our hotel. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the... read more
pot smokers place Everyone from OR coming to this first WA exit to smoke pot since legal in WA & stay here to do it for the weekend
Business response:
Thank you for taking the time to write a review of your stay. I am sorry to hear that you experienced disturbances from other guests during your stay with us. Unfortunately, we are sometimes unable to pinpoint the exact location of the offending party until check out. I will make sure and coach our team to better resolve these issues in the future. I am grateful for the feedback you provided so we are able to continually improve our hotel. I do hope that you will return to our hotel, or any other Extended Stay Hotels locatio... read more
Be ready for dragging wet towels to front desk The bed was comfortable but we were NOT happy with the quality of general hotel. We had to drag wet towels to front desk to get new ones. They told us after first day when we noticed our room wasn't cleaned that we had to schedule a room cleaning, so we said ok tomorrow please clean. "We only clean room after staying 7 days!!!!!! We had paid ahead through Hotels.com and they ran out credit card for incidentles by the time we got to room they had put $250.00 on our card!!! Not to... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that our housekeeping policy did not meet your expectations. Please know that we do only clean the room once a week once you've stayed 7 nights, unless you pay an additional fee for housekeeping. I will work with my staff to ensure that guests are made fully aware of this at check-in. I am also sorry to read of the billing issue you experienced. I will investigate this with my staff to ensure that we can resolve this is... read more
Good location, okayish service for the price We stopped there for a night on our way to Multnomah after spending the evening at St Helens. It was only a 45 minute drive from Multnomah and just of I-5; hence it was an ideal location. However, for the price we expected better service, After reaching there at 11 PM we had to wait for one hour to be checked in, since they were running the audit. There was not even a restroom available that we could use. The room was okayish, and the bathroom was bad/small. No shampoo or lotion a... read more
Frequently asked questions about Extended Stay America - Portland - Vancouver
How is Extended Stay America - Portland - Vancouver rated?
Extended Stay America - Portland - Vancouver has a 3.4 star rating with 1,720 reviews.
When is Extended Stay America - Portland - Vancouver open?
Extended Stay America - Portland - Vancouver is open now. It will close tomorrow at 12:00 a.m.