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Extended Stay America - Portland - Vancouver
- Hotels
- Vancouver, WA
About this business
Location details
300 NE 115th Ave., Vancouver, WA, 98684, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
good location - homeless shelter You are sharing the hotel with homeless people that receive vouchers from who ever. People walking up the hall with boxes of food from food banks. There was a large spot above the bed,it was blood. I complained but nothing was done
You get what you pay for (or less) The staff was very nice and the building and grounds are fine for a 2.5 star hotel, however my room was not clean. There was a stain near the top of the blanket on one of the double beds. There was a what looked like a cigarette burn hole on one of the comforters, there were significant spots/stains on the carpet and when walking barefoot I could feel parts of the carpet were worn and hard - not a nice feeling. Also the desk chairs were both dirty with some kind of white stuff. I was there ... read more
Business response:
Thank you for taking the time to write a review of your stay. Please accept our apologies that your room was not to your expectations, especially the outdated furniture and overall condition of the room. We appreciate the feedback from our guests so that we can continually do better. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
Location good Room smelled of Indian food /stairway always smelled smoke. Staff friendly efficient. Hotel was quiet
Nasty smelling room The parking was terrible. The room smelt so bad like old cigarettes and there was no maid service for my entire 4 days stay.
Good Service and Clean but a sleepless night. The staff were very courteous, the room was clean but there were some unpleasant aspects of my stay. The room has a kitchenette with a full size refrigerator. Unfortunately the Fridge made a lot of noise which made it difficult to sleep. I finally got up and turned it off. Also there is not much insulation between floors. My upstairs neighbor was obviously up most of the first night which also made it difficult to sleep. The bathroom sink was clogged and drained very slowly. The ... read more
Business response:
Thank you for taking the time to write a review of your stay. Please accept our apologies for the noise and maintenance issues you experienced. In response to your feedback, I will be retraining our staff to make sure we are enforcing our quiet hours to ensure that each guest has a comfortable stay. I will also share your feedback with our maintenance engineer to make sure that all of our amenities are functioning properly. Our team is committed to satisfying our guests, so we are very thankful for your feedback. I do hope t... read more
It smelled like cigarette so much made the room feel dirty
Disappointed Walls are paper thin and the people in the next room were loud and up ALL night. We could hear their dog barking, the loud talking and television, and could also smell their cigarette smoke in our room. We wanted to continue our stay in a different room, but were told that there were no other rooms available so we left and found a different hotel. We could not have another sleepless night stay. Although we had a terrible night at the hotel, the staff was kind and the hotel did reimburse us for our stay.
Could be Better Two smokers loitering at the front desk outside and inside, room smelled musky, air conditioning not so great, no soap or shampoos, no hair dryer, and beds are full size, not your standard queen beds.
Business response:
I appreciate you taking the time to write a review of your experience with us. We appreciate the kind comments about our staff and rooms; however, we apologize that your stay was not to our company’s high standards. To ensure that a situation like yours doesn't happen again, we are making sure we are thoroughly inspecting and properly stocking our rooms. Thank you very much for bringing this to our attention. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the fu... read more
DO NOT STAY HERE!!!!!!!!!! NO housekeeping unless you were there for 7 days or more.NO ice machine or ice bucket.NO vending machines.NO shower cap.NO towel rack.Bathtub DID NOT drain!!!!Free breakfast was a joke!!! NO decafe coffee and breakfast was either a granola bar,apple, instant oatmeal or a muffin between 6-9.NO dishes in the kitchen and NO soap dish in the bathroom by the sink.This place was AWFUL!!!!!!!!!!!!!!!!
Business response:
Thank you for taking the time to write a review of your stay. I am sorry to hear about the issues you encountered during your stay. I will be showing your review to the staff so the front desk can advise all incoming guest of our polices and amenities. We do not have any ice machines but we do ice cube trays in every freezer and we do have vending machines located in our guest laundry. Dishes and dish soap are available upon request when a guest checks in and then brought to the room by the front desk. Thank you again for yo... read more
Frequently asked questions about Extended Stay America - Portland - Vancouver
How is Extended Stay America - Portland - Vancouver rated?
Extended Stay America - Portland - Vancouver has a 3.4 star rating with 1,720 reviews.
When is Extended Stay America - Portland - Vancouver open?
Extended Stay America - Portland - Vancouver is open now. It will close tomorrow at 12:00 a.m.