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Extended Stay America - Portland - Vancouver
- Hotels
- Vancouver, WA
About this business
Location details
300 NE 115th Ave., Vancouver, WA, 98684, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Location, room and motel amenities were disappointing. On the booking offer, it stated the motel offered breakfast with my rate, however, did not describe their definition of breakfast, in which I found to be a "Grab N Go" breakfast that was basically a piece of fruit or muffin that was displayed on a small desk table in the front by the entrance. The room itself was not cleaned properly, the bathroom and carpet were disgusting and looked as if it might have roaches or bedbugs (I didn't sleep well at all). The room offered a... read more
Business response:
Thank you for your stay with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Regardless of the length of stay, our goal is to provide a clean, comfortable and well maintained hotel with a friendly staff at a good value. The safety and security of our guests an... read more
Room was neat but filthy. The floors were very sticky. Wiped it down with a wet towel and it came up black. The floors should be thoroughly mopped after each guest's stay.
Business response:
Mark, please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping department in order to ensure changes are made immediately to solve these problems. We regret the inconvenience caused, and please visit us again so we can restore your faith in our hotel. Sincerely, General Manager
Noisy and outdated. The hotel was very noisy and needs to be updated. We were awakened every night around 3 by the occupants above us. There was food in the refrigerator left over from previous occupants and the toilet didn't flush properly.
Business response:
We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We hope you will give us another opportunity so that we can serve you better. Sincerely, General Manager
Terrible at Extended Stay Terrible place. Rooms stink, hallways are dark and gloomy, elevators smell like dog urine and smoke. Front desk people were zero help. People were coming and going all night and walls are paper thin. Will never stay at Extended Stay again.
Business response:
Erik, we’re sorry for the disappointing experience you had. Your concerns regarding cleanliness of the hotel is been noted and will share the same with our housekeeping team to ensure deep cleaning is done to eradicate the odor. Also, please know your comments have initiated additional training for our team, as we continuously improve. Thank you for being our guest, and we hope will consider giving us the opportunity to serve you again in the future. Sincerely, General Manager
Business response:
Thank you for sharing your experience. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We hope you will give us another chance to prove ourselves on a future visit. Sincerely, General Manager
Hotel past its prime Our family of 11 stayed in three rooms. We picked this hotel because of it's location (near highways to we could travel to Mount St. Helens, Seaside, and Columbia River Gorge; also near restaurants and a grocery store) and because several family members have dietary issues and a kitchen in the room would be nice. Turns out we didn't use the kitchens all that much. The linens and carpets in all the rooms were stained. Refrigerators were old and well used. Staff were responsive when asked for additional li... read more
Business response:
Barb, first and foremost, I would like to offer you my apologies for the inconvenience that you and your family experienced during your stay with us. I regret the odor and cleanliness issues you encountered. Your concerns have already been shared with the housekeeping department and they are working to rectify the problem. We appreciate your comments about the areas that need updating, and we will certainly share them with our future renovation team. Once more, we apologize. We hope you will give us an opportunity to redeem ... read more
Disappointing Room comfort was lacking due to missing bathroom mirror,hair dryer and badly soiled comforter.
Business response:
Sue, we sincerely apologize for the lack of attention to detail that was given to your room. Everything you mentioned should have been noticed and corrected by our staff prior to making that room available for occupancy. Our guests often bring their personal items from home to use in their suite, so that's why our hair dryers available upon request at the front desk and is always complimentary. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, General Manager
Messed up communication between ESA and Expedia Booked a double room for business colleagues. Room reservation did not arrive between Expedia and ESA. I ended up having to go to the property myself and pay got two rooms. This was very late at night and everyone was tired. I was reasonable with the desk clerk, had a copy of my Expedia reservation. She acknowledged that it indeed, was a real reservation but could not access info (I know some of this is Expedia's problem) The desk clerk had little authority to make this right... read more
Business response:
We appreciate the loyalty towards our brand as well as your constructive feedback. I apologize for the inconvenience experienced. We acknowledge your comments as it will help us to improve our service and facilities going forward. We hope your husband will choose our hotel again for the business needs. Sincerely, General Manager
Old and run down. The bed was Rock hard. Just bad. Bugs in the room as well. It was very apparent that the owner of the hotel did not want to spend a dime on maintenance.
Business response:
Mike, thank you for sharing feedback about your stay. I know that a fresh, clean hotel sets the tone for a wonderful stay, and I regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and I am sorry to read your comments. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent accommodations. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Portland - Vancouver
How is Extended Stay America - Portland - Vancouver rated?
Extended Stay America - Portland - Vancouver has a 3.4 star rating with 1,720 reviews.
When is Extended Stay America - Portland - Vancouver open?
Extended Stay America - Portland - Vancouver is open now. It will close tomorrow at 12:00 a.m.