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Extended Stay America - Portland - Vancouver
- Hotels
- Vancouver, WA
About this business
Location details
300 NE 115th Ave., Vancouver, WA, 98684, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No House keeping. They said they clean every 7 days, but on the 7th day still no housekeeping even tho i asked, so i moved. The night help, not Justin, wouldn't even greet you or even reply to a simply hello or question. You had to ask if he heard you and then repeat yourself..
Business response:
Robert, please accept our apologies for your unpleasant experience at our hotel. Thank you for sharing these issues so we can make adjustments. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of expectations. Please rest assured that your comments have been shared with the team in an effort to improve our service. I would also like to inform you that, to respect the privacy of our long-term guests, our housekeeping service is conducted on a weekly basis, although we are always happy ... read more
No housekeeping They put me in the worst possible room right on the end. Took my shower and turned my hear on to hear a sound of constant banging. When i called to complained, the man that answered wss audibly put off to me bothering him. I asked him to make a note and exclaimed "for what". Very poor customer service. He then asked me what i wanted him to do, offered to change rooms, but only when his female shuttle driver got back, but had no idea when that would be..
Business response:
Robert, we are sorry for the difficulties experienced at our front desk and for the behavior of our employee. We have shared your remarks with our team in effort to prevent anything like this from happening again. We assure you that the scenario you described does not reflect our standards. I would also like to inform you that, to respect the privacy of our long term guests, our housekeeping service is conducted on a weekly basis, although we are always happy to provide this at your request for a minimal fee. Please visit us... read more
dirty dirty.. stinky..
Business response:
Thank you for taking the time to post a review. We sincerely apologize for the cleanliness issues you experienced, as well as the fact that we did not completely address these to your total satisfaction. We have procedures in place to keep such mistakes from happening, and these procedures will be reviewed with our housekeeping team to make sure they are being followed each and every time a room is cleaned. We can absolutely do better, so we hope you will give us an opportunity in the future to provide the service and hospit... read more
Dated musty old hotel for smokers hotel probably has lots of smoking rooms, that is what comes up as available. the whole place is old and dingy.
Business response:
It is very disappointing to know we failed to deliver you a stay that could meet your expectations. Our first preference is to ensure a spotless accommodation for every guest, but we are extremely sorry we fell short in doing so while you were here. Your concerns have been shared with our Housekeeping team in an effort to improve our service moving forward. Please consider giving us one more chance so we can redeem ourselves. Sincerely, Hotel Management
Do not stay there
Business response:
We certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. We truly regret the inconvenience caused, and please give us another opportunity to make a better impression on your next visit to our area. Sincerely, Hotel Management
not good for extended stay:( Room had a bad smell, no ice available, no utensils in the room, A/C was super loud, loud from upstairs, only 1 soap and 1 shampoo?
Business response:
Teresa, it is very disappointing to read your comments concerning your stay at our hotel. Please accept our apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing our guidelines to provide a better experience for every guest entering our doors. I would also like to inform you that, as we have a full-size refrigerator which includes ice trays for your convenience, w... read more
Not so great!! Could hear the person in the next room snoring. Could hear every toilet flush. Bed was comfortable.
Business response:
Julie, it is disheartening to read you were unhappy with your stay. You deserved a comfortable and stress-free stay, we are extremely sorry noise disrupted your otherwise pleasant visit. Our front desk is available to resolve issues, and I'm sorry we were not aware of the noise problem as we would have been happy to try and resolve the issue or move you to another suite. Counting on your kind generosity to accept our apologies, we hope you will consider a return visit. Sincerely, General Manager
Disappointing Breakfast had 3 pots of coffee but no water. Breakfast was individual wrapped muffins. Bed and pillows smelled like wet dogs. It was horrible.
Business response:
Marc, we were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will consider giving us a return visit. Sincerely, General Manager
I was supposed to have a non smoking room and the smell in the room was so bad it actually triggered a migraine.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Frequently asked questions about Extended Stay America - Portland - Vancouver
How is Extended Stay America - Portland - Vancouver rated?
Extended Stay America - Portland - Vancouver has a 3.4 star rating with 1,720 reviews.
When is Extended Stay America - Portland - Vancouver open?
Extended Stay America - Portland - Vancouver is open now. It will close tomorrow at 12:00 a.m.