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Extended Stay America Premier Suites - Atlanta - Newnan
- Hotels
- Newnan, GA
About this business
Location details
30 Cade Ct, Newnan, GA, 30265, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Caution, bedbugs! I didn’t like the room it was smelly the check in process was way too long. The room stink and it was dirty. It was hair on the counter. I woke up to a bedbug bite. Even the elevator was dirty. It was quite area
Business response:
Dear Unique, Thank you for taking the time to write a review of your stay. Your feedback will assist us in continually improving our service and guest experience. We hope to provide you with a better stay in the future. Sincerely, Hotel Management
Fair La publicación en Booking dice desayuno incluido y solo dan , una fruta, nada más , muy malo , Luego en la página No se menciona que te cobraran depósito y te cobran $ 100 de depósito Lo limpio y la habitación muy nueva
Business response:
Dear Yves, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
STAY AWAY The entrance is hidden and difficult to get in. The area did not feel safe Added Deposit at check in- That takes several days to refund. (That doubled our total payment) Only 1 room key for 2 adults That's the smallest "Queen" bed I've ever seen The Rooms were damaged and not very clean The staff was rude, bording hostile Nothing
Business response:
Dear Timothy, We apologize for the inconvenience you encountered during your recent stay at our hotel. Your feedback is important, and we take your concerns seriously. We're sorry to hear about the difficulties you experienced with the entrance, safety perceptions, deposit refund delay, room key distribution, bed size, cleanliness, and interactions with our staff. Rest assured, we'll address these issues promptly to enhance the overall guest experience. Thank you for sharing your insights, and we hope to have the opportunity... read more
We had a place to rest. The mattress left something to be desired. We did not get a room key because the property had run out. Not much to choose from the regular cream was out. Very little to choice.
Business response:
Dear Ellenburg, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope to have another opportunity to show you the extraordinary hospitality you always deserve and that we are known for providing. Sincerely, Hotel Management
Bad See above. Lack of transparency regarding hidden fees. I paid for my two dogs on booking.com. The hotel charged me again and charged me $200 room deposit. I left Newnan in the morning of 12/25. I did not stop anywhere - my Amex card reflects another $100 charge at Little Caesars Pizza in Newnan. I did not make this charge and no-one has access to my card. The hotel also would not print a receipt for the times they ran my Amex. I found the staff were not able to clearly explain these additional charges, nor did they seem ... read more
Business response:
Dear Cathrine, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Less than so so. First and last visit. Breakfast. Shower door would not remain shut. Breakfast was a joke. Coffee and a stale packaged muffin and granola bar and packaged hard boiled egg.
Business response:
Dear Lyons, Thank you for sharing your feedback regarding your recent stay with us. We apologize that your experience was anything other than exceptional. We regret falling short of your expectations, particularly concerning our complimentary grab-and-go breakfast and the issue with the shower door. We will share your concerns with the appropriate individuals, and we're actively working on enhancing our services moving forward. We hope you will consider returning to our hotel so we can have the opportunity to redeem your con... read more
Poor
Decent for the reasonable price….. but… it was evident that we got what we paid for The cleanliness wasn’t as one would expect. The main hallway on our floor looked like it had been quite some time since it was vacuumed and the room itself had a decent amount of “leftovers” from the previous occupant. There was also a dried puddle of something on the floor in our room which I easily cleaned with a towel (tells me they probably didn’t sweep and/or mop after the last occupant). The staff was very friendly and courteous. The ro... read more
Business response:
Dear Neil, Thank you for reviewing our hotel. It is nice you had a satisfactory stay, and we appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We are working with our housekeeping team as we want our guests to have a perfect hotel experience while with us. Considering our spacious room, please give us another chance to welcome you back soon for a better experience. Sincerely, Hotel M... read more
Bad How regularly the room is being clean. Location.
Business response:
Dear Jermaine, Thank you for being our guest and for taking the time to give us your feedback. We're delighted you enjoyed our location, although we apologize that you were dissatisfied with our housekeeping services. While our housekeeping is done weekly to respect our guests' privacy and offer minimal intrusion, we are always happy to provide fresh linens and whatever we can to make the most of your stay. If there was any miscommunication about our services during check-in, please accept our apologies. Your feedback has al... read more
Frequently asked questions about Extended Stay America Premier Suites - Atlanta - Newnan
How is Extended Stay America Premier Suites - Atlanta - Newnan rated?
Extended Stay America Premier Suites - Atlanta - Newnan has a 4 star rating with 1,112 reviews.
When is Extended Stay America Premier Suites - Atlanta - Newnan open?
Extended Stay America Premier Suites - Atlanta - Newnan is open now. It will close tomorrow at 12:00 a.m.