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Extended Stay America Premier Suites - Atlanta - Newnan
- Hotels
- Newnan, GA
About this business
Location details
30 Cade Ct, Newnan, GA, 30265, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was definitely clean but will not stay here again. The price could have been less… Grab n go breakfast could’ve been better. Room could have had cooking items in the room instead having to get from the front desk. They should definitely have a pool; our ironing board was broke upon using it we called the front and were told they didn’t have any others I liked that we had a Kitchen
Business response:
Dear wadiya, Thank you for connecting with us about your time at our hotel. Your feedback is invaluable and allows us to address areas that could have made your stay more enjoyable. We apologize for not providing the outstanding service you should always expect from us; we will discuss your concerns with the appropriate parties to ensure these issues are addressed promptly. Thank you for being our guest, and we hope to welcome you back on your next visit. Sincerely, Hotel Management
$100 deposit taken at check in and not listed on website. Then told it would be about 5 days to get the deposit back. Ba Pathetic breakfast. Smoke alarm battery died and I had to take the alarm down myself and sleep without one after that. No batteries available and I guess no maintenance to do it. $100 deposit required and not listed on website and told it would take 5 days to return it. Location
Business response:
Dear Shaun, Thank you for staying with us and posting a review. Please accept our apologies for the deposit policy, which came as a surprise. We try to keep our guests informed by publishing this information on booking sites; we will review our third-party websites and our official site to ensure everything is up-to-date. Moreover, we also apologize for your disappointment with our complimentary grab-and-go breakfast and the maintenance issue in your suite. We have taken note of all the concerns you raised to address them ad... read more
I have gone over this several times and I will not stop u til I get my refund. it’s not fair to me. we booked 4 rooms bu
Business response:
Dear Jordan, Thank you for sharing your comments. We are sorry for the issues you experienced. Please allow us to evaluate the situation to see what went wrong; meanwhile, please feel free to reach out to us at the hotel directly for any further concerns regarding your charges. We are sorry for the inconvenience, and we hope you will consider returning for another visit. Sincerely, Hotel Management
Fair
Poor When I got there they made you pay an extra $100 deposit added on it..they make you pay what it says on the app.and than they make you repay another sperate bill of $100 in say it take 7-10 business days to receive your $100 back very upset..in there was a guy who paid on line and didn't have extra money to pay this is very wrong and I'm waiting on my money Nice room
Business response:
Dear Smith, Thank you for taking the time to review your visit. We aim to provide an enjoyable time for our guests throughout their stay. Therefore, we apologize for the issue which compromised your experience. We make every effort to keep our guests well informed of our deposit policy and have the same posted on all our sites. We regret if this came as a surprise for you and are sorry for the inconvenience caused. Please feel free to reach out to our hotel if we can assist you further. We hope you will allow us another oppo... read more
Very Poor
Guest's issues are poorly handled The room floor was very dirty. I needed a receipt and several contacts with different staff could not help me with a receipt. I never got my receipt. That is just unacceptable. I called the property several times at different times and the phone rang a few times and it sounded like it was hung up in all attempts. Phone contact is not an option, 1 out of 10. Location and price
Business response:
Dear Norman, Thank you for choosing us and for leaving your feedback. Please accept our sincere apologies for not meeting your expectations. It is always our goal to follow up and resolve everything to your satisfaction; therefore, we are disappointed this was not your experience. Regarding your concern about the receipt, we would like to mention that when making a reservation through a third-party website, a receipt is typically given at the same time. If we can be of any further assistance, please let us know; we would be ... read more
Disappointing
Bad Staff rude. No room available at check-in Staff rude and have every excuse why the room wasn't ready for 3pm check-in.. Won't be back
Business response:
Dear Elizabeth, Thank you for sharing your feedback. We apologize that the requested room type was unavailable, and we regret any frustration and inconvenience this caused. We do everything possible to honor requests; however, depending on our occupancy, it is not always possible. We are very grateful for your patience, and we hope to have a future opportunity to show you the enhanced stay we are committed to providing every guest. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Atlanta - Newnan
How is Extended Stay America Premier Suites - Atlanta - Newnan rated?
Extended Stay America Premier Suites - Atlanta - Newnan has a 4.1 star rating with 1,073 reviews.
When is Extended Stay America Premier Suites - Atlanta - Newnan open?
Extended Stay America Premier Suites - Atlanta - Newnan is open now. It will close tomorrow at 12:00 a.m.