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Extended Stay America Premier Suites - Atlanta - Newnan
- Hotels
- Newnan, GA
About this business
Location details
30 Cade Ct, Newnan, GA, 30265, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointing Didn't have the room ready It's a nice place if they actually have the room you booked ready.. this happens often . Show up and no room ready.. it's now 3:07 pm we got here at 245pm.. check-in at 3 ..
Business response:
Dear Elizabeth, Thank you for sharing your valuable feedback. Please accept our apologies for not meeting your expectations regarding the room you requested. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We understand your frustration, and we genuinely regret disappointing you. We are committed to providing a comfortable stay with exceptional service. Please feel free to reach out to us at the front desk so we can make your stay more comfortable. Thank you ... read more
Ok I guess?
Business response:
Dear Scott, thank you for taking the time to review our hotel. We enjoyed hosting your stay and hope we will continue to be your hotel of choice when your plans bring you to our area. Sincerely, Hotel Management
Bad When we arrived at the hotel to check in we were told by staff “we may not have a room available for you since we only had 2 house cleaners today the rooms didn’t get cleaned”. After waiting 20 minutes for them to figure out if they had a room available for us they finally stuck us in a double Queen room when we booked a king suite! Staff was very unprofessional and quite rude when explaining to us that we may not have a room that we reserved. They did not tell us this until we arrived at 9pm on a Friday night when all o... read more
Business response:
Dear Audrey, thank you for taking the time to review your stay with us. We are genuinely sorry for the issues you experienced and for not providing the exceptional stay you deserve. We want our guests to see our dedication in everything we do; therefore, we sincerely apologize for not meeting your expectations. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence in ... read more
Do not stay here My stay started off poorly from the moment I went to check in the very first day and it got worse as the days progressed. The only positive part of the stay was the front end attendant Vanessa. I had two bad experiences with a man who claimed to be the Assistant General Manager. Bradley Stephen Pain Jr. I was preparing my outfit by ironing my slacks for my sister in laws funeral that started hours later. I noticed the iron was not working. I called down to the front desk multiple times, after about ten attem... read more
Business response:
Dear Christine, firstly, we are sorry to hear about one of your family members passing away. Also, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment. We take these reviews seriously, and your feedback is being evaluated with our team to ensure these concerns are not repeated. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. We appreciate your business and would welcome ... read more
Fair The options for breakfast are slim and whatever pre packaged muffins they have are really dry and hard to eat. I liked that it was really clean and spacious.
Business response:
Dear Timothy, thank you for sharing your feedback. We appreciate that you liked your clean and comfortable room. However, we are sorry our complimentary grab-and-go breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders, so they have knowledge of our guests' desires regarding breakfast choices and assist them in determining new future offerings. Thank you for your feedback, and please consider staying with us again. Sincerely, Hotel Manag... read more
Confusion and incompetence with no wifi communications to the outside world. When arriving it took the lady ten minutes to come to the front. Then she couldn't find me in the reservations (Booking.com) even though I was showing her my confirmation email on my phone. She called corporate, put on hold, she walked away came back 5 minutes later with no resolution. She finally ended up giving me a room, but it was a single king and I originally had 2 queens. She said the WiFi was out and they were 'coming to fix it tomorrow.' I ... read more
Business response:
Dear Armbrust, thank you for your review and for taking the time to post about our clean and well-maintained hotel. However, we apologize for the confusion regarding the reservation and the delay in check In. We will communicate your feedback to the team and ensure that this will not be repeated. Thank you again for your comments, and we hope you will be back to see us again Sincerely, Hotel Management
Fair
Bad
It was descent if I just “had to stay” in again! Has to wait about 15minutes to check in so lady ahead of us could run around parking lot trying to find her debit card. Nor sure why she wasn’t ask to come back when she got it together. Room temperature would not allow it to get cool. Stayed hot our whole stay. Asked for extra pillows and Commodities. Didn’t get either. Got 1 soap, 1 shampoo. Freshly renovated!!
Business response:
Renee, thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret if our staff did not respond to your requests while you were here and apologize for that inconvenience. It was an honor to host your visit, and we hope you will give us another chance in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Atlanta - Newnan
How is Extended Stay America Premier Suites - Atlanta - Newnan rated?
Extended Stay America Premier Suites - Atlanta - Newnan has a 4.1 star rating with 1,073 reviews.
When is Extended Stay America Premier Suites - Atlanta - Newnan open?
Extended Stay America Premier Suites - Atlanta - Newnan is open now. It will close tomorrow at 12:00 a.m.