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Extended Stay America Premier Suites - Austin - Austin Airport
- Hotels
- Austin, TX
About this business
Location details
1311 Airport Commerce Dr., Austin, TX, 78741, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room and hotel in general very clean. Receptionist very helpful. We had to leave very early for flight so couldn’t get coffee or breakfast in lobby but staff provided us with mugs (real not paper cups) coffee and machine for our room. 5 minutes away we visited Jarvis Tex Mex for a great, quick in restaurant meal.
Business response:
Dear Guest, Thank you for sharing your wonderful feedback. We are delighted to hear that you found the room and hotel very clean and that our receptionist was helpful during your stay. We’re especially glad our team could accommodate your early departure by providing coffee and mugs for your room, as guest comfort and convenience are important to us. It’s great to know you also enjoyed a nearby dining option before your flight. We truly appreciate you choosing to stay with us and hope to have the pleasure of hosting you agai... read more
Guests are allowed to cook in their rooms, but the management doesn't supervise to ensure they do so with the door closed, much less that they prepare light meals without strong odors that might disturb other guests. In a nearby room (on the third floor), someone was cooking with the door open, wearing only underwear, and the smell spread all the way to the reception area, which was quite unpleasant when you were trying to relax.
Business response:
Dear Guest, We sincerely apologize for the discomfort you experienced due to another guest’s behavior and the cooking issue during your stay. While we do allow limited in-room cooking, it is expected that guests follow house guidelines to ensure the comfort and respect of others. Your comments have been shared with our management team. Guest comfort is very important to us, and we regret that this impacted your ability to relax. We appreciate your feedback and hope you will allow us the opportunity to welcome you back under ... read more
My stay was extremely pleasant. Staff were friendly and helpful, and the room was really clean. I also loved the location because it was pretty easy getting to where I needed to go from there.
Great front desk staff
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We are delighted to hear your kind words about our front desk staff. Providing friendly, professional, and efficient service is a key priority for us, and it is wonderful to know that our team made a positive impression during your stay. Your appreciation means a great deal and will certainly be shared with our staff as encouragement to continue delivering excellent hospitality. We truly value your feedback and look forward to welcoming you back to Extended St... read more
2
clean
Business response:
Dear Guest, Thanks for the great review! We know how important it is to stay in a clean, comfortable, and well-maintained suite, so thank you for recognizing our commitment to outstanding hospitality! The entire team at Extended Stay America hopes to see you again the next time you are in the area. Sincerely, Hotel Management
Not very clean. Saw towels sit in the hallway for three days before they picked up. The hair in the shower was there upon check in. The staff was very nice and helpful though. Rest of the property was well kept. This is not the hotels fault but we called the person above our room Stompy McStompsalot. Over all it’s not a bad spot at all.
Business response:
Dear Guest, Thank you for sharing your feedback. We’re glad to hear that you found our staff nice and helpful and that you appreciated the overall upkeep of the property. However, we sincerely apologize for the cleanliness issues you encountered with the towels and shower. Your comments have been shared with our housekeeping team. We’re also sorry for the noise disturbance from neighboring guests. Your insights help us enhance our services, and we truly appreciate your understanding. We look forward to serving you again soon... read more
Clean room, great staff
Frequently asked questions about Extended Stay America Premier Suites - Austin - Austin Airport
How is Extended Stay America Premier Suites - Austin - Austin Airport rated?
Extended Stay America Premier Suites - Austin - Austin Airport has a 3.8 star rating with 1,090 reviews.
When is Extended Stay America Premier Suites - Austin - Austin Airport open?
Extended Stay America Premier Suites - Austin - Austin Airport is open now. It will close tomorrow at 12:00 a.m.