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Extended Stay America Premier Suites - Austin - Austin Airport
- Hotels
- Austin, TX
About this business
Location details
1311 Airport Commerce Dr., Austin, TX, 78741, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My stay was extremely pleasant. Staff were friendly and helpful, and the room was really clean. I also loved the location because it was pretty easy getting to where I needed to go from there.
Great front desk staff
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We are delighted to hear your kind words about our front desk staff. Providing friendly, professional, and efficient service is a key priority for us, and it is wonderful to know that our team made a positive impression during your stay. Your appreciation means a great deal and will certainly be shared with our staff as encouragement to continue delivering excellent hospitality. We truly value your feedback and look forward to welcoming you back to Extended St... read more
2
clean
Business response:
Dear Guest, Thanks for the great review! We know how important it is to stay in a clean, comfortable, and well-maintained suite, so thank you for recognizing our commitment to outstanding hospitality! The entire team at Extended Stay America hopes to see you again the next time you are in the area. Sincerely, Hotel Management
Not very clean. Saw towels sit in the hallway for three days before they picked up. The hair in the shower was there upon check in. The staff was very nice and helpful though. Rest of the property was well kept. This is not the hotels fault but we called the person above our room Stompy McStompsalot. Over all it’s not a bad spot at all.
Business response:
Dear Guest, Thank you for sharing your feedback. We’re glad to hear that you found our staff nice and helpful and that you appreciated the overall upkeep of the property. However, we sincerely apologize for the cleanliness issues you encountered with the towels and shower. Your comments have been shared with our housekeeping team. We’re also sorry for the noise disturbance from neighboring guests. Your insights help us enhance our services, and we truly appreciate your understanding. We look forward to serving you again soon... read more
Clean room, great staff
Nice
Business response:
Dear Guest, Please accept our gratitude for taking the time to post such wonderful feedback about your stay at Extended Stay America. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking the time out of your day to recognize our efforts. It was our pleasure to host you, and we look forward to seeing you soon. Sincerely, Hotel Management
Not bad for the price. But sheets had stains, there is nothing near by which is my own fault but again price. Front desk service is the toughest part. Almost didnt get my bag back before my flight because no one was there.
Business response:
Dear Logan, We appreciate you taking the time to share your feedback. However, we regret that certain aspects of your stay did not meet expectations and understand how inconvenient it must have been for you. Your comments will be shared with the respective teams so we can strengthen consistency and ensure smoother service going forward. We value your input and hope we’ll have another opportunity to offer a better experience on your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Austin - Austin Airport
How is Extended Stay America Premier Suites - Austin - Austin Airport rated?
Extended Stay America Premier Suites - Austin - Austin Airport has a 3.8 star rating with 1,069 reviews.
When is Extended Stay America Premier Suites - Austin - Austin Airport open?
Extended Stay America Premier Suites - Austin - Austin Airport is open now. It will close tomorrow at 12:00 a.m.