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Extended Stay America Premier Suites - Austin - Austin Airport
- Hotels
- Austin, TX
About this business
Location details
1311 Airport Commerce Dr., Austin, TX, 78741, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ice machine broken, breakfast was mediocre, no coffee cups, and homeless village out behind the property.
Business response:
Dear Maria, Thank you for taking the time to share your experience. We’re sorry to hear that several aspects of your stay did not meet expectations. We regret the inconvenience caused, and we’re working with our maintenance and front desk teams to ensure these issues are addressed promptly. We also apologize that our breakfast offerings did not meet your expectations. Your feedback is important to us, and we are sharing it with our relevant team to improve our choices and meet guest expectations as we move forward. Regarding... read more
Todo fue muy bien personal con buen trato todo muy limpio
Business response:
Dear Noraida, We are delighted you enjoyed your stay and that the friendly team made a great impression! It’s always rewarding to know guests feel comfortable and well taken care of. At Extended Stay America, providing a welcoming and tidy space is our top priority, and your kind words mean a great deal to us. We hope to have the pleasure of seeing you again on your next visit Sincerely, Hotel Management
I really like the stay. Very nice and quiet. And friendly staff
The room was simple and clean. Those who work there were friendly and helpful. I would stay again because the location is convenient to the airport. I do feel there should have been hangers for
Business response:
Dear Wimberly, It’s great to hear that you had a positive experience with our team and found the room to be clean and comfortable. We’re also pleased that our location met your travel needs. Thank you for sharing your observation about the hangers; we appreciate insights like this, as they help us improve the experience for all our guests. Extended Stay America looks forward to welcoming you back whenever your travels bring you this way again! Sincerely, Hotel Management
Not bad
This is a comfortable safe place to stay before a air line flight out of Austin, Texas. No problem with room or check in. The only problem was I reserved a king bedroom and they rented it to someone else. I had to take a room with queen bed. First time this has ever happened when I reserved a room. By the time I got to the hotel, all king bedrooms were rented.
Business response:
Dear Guest, Thank you for sharing your remarks about your recent visit to Extended Stay America. We're glad you found our hotel a comfortable and safe place to stay before your flight. However, we apologize for the inconvenience you experienced with the room assignment, due to the unavailability of the king bedroom you had reserved. We understand this wasn't what you expected, and we regret that we couldn't fulfill your reservation. We appreciate your patience and feedback, and hope to welcome you back soon. Sincerely, Hotel... read more
Really clean. Enjoyed my stay.
Business response:
Dear Guest, We strive to provide a comfortable and welcoming environment for our guests, and it sounds like our team delivered. Thank you for recognizing their efforts! We'll be sure to share your feedback with them. We're glad you had a positive experience with us at Extended Stay America, and we hope to welcome you back soon! Sincerely, Hotel Management
Very good experience.
Frequently asked questions about Extended Stay America Premier Suites - Austin - Austin Airport
How is Extended Stay America Premier Suites - Austin - Austin Airport rated?
Extended Stay America Premier Suites - Austin - Austin Airport has a 4.4 star rating with 807 reviews.
When is Extended Stay America Premier Suites - Austin - Austin Airport open?
Extended Stay America Premier Suites - Austin - Austin Airport is open now. It will close tomorrow at 12:00 a.m.