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Extended Stay America Premier Suites - Austin - Austin Airport
- Hotels
- Austin, TX
About this business
Location details
1311 Airport Commerce Dr., Austin, TX, 78741, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I really liked this room. Would totally stay her again.
Business response:
Dear Yoana, Thank you for sharing your review. We are delighted you found your room well-maintained and comfortable in a great location. Fresh accommodations are the cornerstone of a great stay, and we are thrilled that we could provide this for you. Your observations are highly appreciated, and we will pass them on to our entire team. Thank you for choosing Extended Stay America for your stay, and we look forward to welcoming you back to the city soon.Sincerely,Hotel Management
Fine for a place to crash in I usually opt for the holiday inn when I can but since we just needed a place to stay for the night for an early flight out of AUS I chose this place. The place was fine but it smelled weird in our room which didn't inspire thoughts of cleanliness. It's fine if you just need a place to crash.
Business response:
Dear Mario, Thank you for the review and for making us part of your travel plan. We are glad that the stay was pleasant and that we met your expectations for an overnight stay. However, we are sorry for the issues with the cleanliness of the room which disappointed you. Your remarks are shared with the housekeeping team to ensure they address this on a priority basis. Please return, and we hope to welcome you here soon with a better version of our services.Sincerely,Hotel Management
The room was very clean and the staff was very helpful I will stay again at this hotel for sure.
Bedsheets pillows and comforters smelled gross not like clean
Business response:
Dear Valerie, Thank you for taking the time to share your comments. Our goal is to provide excellent service, so we apologize this was not your experience. Your concerns have been shared with the concerned team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. Stay with us again, and allow us to redeem ourselves with better service on your next visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Austin - Austin Airport
How is Extended Stay America Premier Suites - Austin - Austin Airport rated?
Extended Stay America Premier Suites - Austin - Austin Airport has a 4.4 star rating with 683 reviews.
When is Extended Stay America Premier Suites - Austin - Austin Airport open?
Extended Stay America Premier Suites - Austin - Austin Airport is open now. It will close tomorrow at 12:00 a.m.