Extended Stay America Premier Suites - Austin - Austin Airport

Business response:

Dear Kristine,Thank you for selecting Extended Stay America for your recent visit to the city and for sharing your comments. Our team was so pleased to learn you enjoyed our outstanding services and all that we have to offer. We appreciate your patronage, and we look forward to seeing you in the future!Sincerely,Hotel Management 

Business response:

Dear Renata,Thank you for your feedback on your stay with Extended Stay America! We're glad to hear that you enjoyed your time here. We always strive to provide a great experience, and we’d love the opportunity to make your next visit even better. Looking forward to welcoming you back!Sincerely,Hotel Management 

Business response:

Dear David,Thank you for sharing your experience. We apologize for the inconvenience you faced upon arrival and understand how frustrating it must have been not to receive the room you reserved. Your concerns regarding the availability and communication at check-in are important, and we will address them with our team to improve our future guest experience. We value your feedback and would welcome the opportunity to provide a more seamless and accommodating stay in the future.Sincerely,Hotel Management 

Business response:

Dear Guest,We appreciate you sharing your thoughts. Our breakfast selection consists of grab-and-go options designed for convenience, and we regret if it did not align with your expectations. We understand how important a satisfying start to the day is, and guest input like yours helps us evaluate ways to enhance the experience. Thank you again for choosing our hotel for your stay. We hope you will give us another occasion to exceed your expectations during a future visit.Sincerely,Hotel Management