Extended Stay America Premier Suites - Austin - Austin Airport

Business response:

Dear ariel, We are delighted you enjoyed your stay at Extended Stay America. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to the city.Sincerely,Hotel Management 

Business response:

Dear Theresa, Thank you for your recent stay. We are thrilled you had a wonderful experience at Extended Stay America and happy you found your suite spacious and comfortable, with lots of room to relax. Each of our staff members works hard to ensure every guest enjoys their stay, so they will be pleased with your feedback. Thank you again for your review, and we look forward to seeing you again soon! Sincerely,Hotel Management 

Business response:

Dear JANET, Thank you for being our guest. Reading your comments concerning your visit to our hotel could be better. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your feedback; this helps us improve the experience for future guests. Sincerely, Hotel Management 

Business response:

Dear Sue, We appreciate the outstanding review and are delighted you loved your time here and always found the service best. Our top priority is your comfort, so it is nice to know we exceeded your expectations. Your compliments for our team are genuinely appreciated and shared joyfully. Thank you for choosing our brand for your hotel needs. We look forward to hosting you again at Extended Stay America the next time you are in the area. Sincerely,Hotel Management