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1311 Airport Commerce Dr., Austin, TX, 78741, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 12:00 a.m. to Midnight | |
Tue | 12:00 a.m. to Midnight | |
Wed | 12:00 a.m. to Midnight | |
Thu | 12:00 a.m. to Midnight | |
Fri | 12:00 a.m. to Midnight | |
Sat | 12:00 a.m. to Midnight | |
Sun | 12:00 a.m. to Midnight |
Get what you pay for Get what you pay for. No frills. Staff was friendly. Recommend going to the front desk for needs - towels, silverware
Business response:
Dear Joe, Thank you for your feedback. Our team members are our best asset as they continually strive to create a welcoming and accommodating experience for all of our guests. Thank you for acknowledging their efforts. We understand that the lack of in-room amenities may have been an inconvenience, and we appreciate your patience with our approach to providing these essentials upon request. Your comments help us focus on areas where we can improve, and we are always looking for ways to enhance the guest experience. We hope y... read more
The young lady at checkout was exceptionally personable and professional.
Business response:
Dear Danna, Thank you for your kind feedback! We’re delighted to hear that the service you received at checkout was both personable and professional. It’s always wonderful to know that our team members leave a positive impression on our guests. We look forward to welcoming you back and providing another great experience in the future.Sincerely,Hotel Management
Clean and affordable perfect for a quick stay.
Business response:
Dear Melissa, Our primary focus is on offering our guests comfortable accommodations at reasonable rates, so we are glad that you enjoyed your overall stay. However, we want to apologize for the issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will allow us another opportunity to show you the outstanding experience that we strive to provide every guest.Sincerely,Hotel Management
The hotel was nice and the staff were very nice.
Business response:
Dear Martha, Thank you for your positive feedback about our well-maintained hotel. We strive to offer our guests a clean and comfortable environment, and we're pleased to read that you had that experience. We're also happy that our staff contributed to making your stay memorable. We take pride in our team and are committed to providing excellent service every day. We appreciate you choosing to stay at Extended Stay America and hope to welcome you back soon.Sincerely,Hotel Management
The property was not too bad but i did have one issue and needed ice but the machine was not working and had to wait 2hrs for it to make more
Business response:
Dear Melissa, We are glad you loved many aspects of our hotel, and your overall stay was pleasant. We are disappointed that we may not have lived up to all of your expectations and are grateful for your feedback. Please accept our apologies for any inconvenience you experienced with the ice machine. We appreciate you bringing this to our attention. We utilize feedback like yours to improve our guest experience; therefore, we appreciate you leaving your review. Thank you for staying with us, and we hope you will give us anoth... read more
Extended Stay America Premier Suites - Austin - Austin Airport has a 4.4 star rating with 685 reviews.
Extended Stay America Premier Suites - Austin - Austin Airport is open now. It will close tomorrow at 12:00 a.m.