Extended Stay America Premier Suites - Austin - Austin Airport

Business response:

Dear Monica, We are delighted to hear that you were pleased with the easy check-in and check-out process and that you enjoyed your clean accommodation. Providing an exceptional stay to every guest is what we strive for every day. Thank you for reviewing your time at Extended Stay America, and we hope to welcome you back soon for another enjoyable visit. Sincerely, Hotel Management 

Business response:

Dear Noraida, We are delighted you enjoyed your stay and that the friendly team made a great impression! It’s always rewarding to know guests feel comfortable and well taken care of. At Extended Stay America, providing a welcoming and tidy space is our top priority, and your kind words mean a great deal to us. We hope to have the pleasure of seeing you again on your next visit Sincerely, Hotel Management 

Business response:

Dear Wimberly, It’s great to hear that you had a positive experience with our team and found the room to be clean and comfortable. We’re also pleased that our location met your travel needs. Thank you for sharing your observation about the hangers; we appreciate insights like this, as they help us improve the experience for all our guests. Extended Stay America looks forward to welcoming you back whenever your travels bring you this way again! Sincerely, Hotel Management 

Business response:

Dear Maria, Thank you for taking the time to share your experience. We’re sorry to hear that several aspects of your stay did not meet expectations. We regret the inconvenience caused, and we’re working with our maintenance and front desk teams to ensure these issues are addressed promptly. We also apologize that our breakfast offerings did not meet your expectations. Your feedback is important to us, and we are sharing it with our relevant team to improve our choices and meet guest expectations as we move forward. Regarding... read more