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Extended Stay America Premier Suites - Austin - Austin Airport
- Hotels
- Austin, TX
About this business
Location details
1311 Airport Commerce Dr., Austin, TX, 78741, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointed with the breakfast
Business response:
Dear ALEX, We appreciate you being our guest and leaving your valuable comments. We know how important it is to start your day with a good breakfast, so we apologize for any disappointment. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. Thank you again for your feedback, and we look forward to welcoming you back soon. Sincerely,Hotel Management
good
first room assigned was very dirty, toilet was dirty full of shi!! and personnel seemed upset because they had to switch the room
Business response:
Dear juan, Thank you for leaving these valuable comments regarding your time with us. We are very disappointed to hear about the concerns you experienced with our service and cleanliness. Our promise to our guests includes a commitment to providing a clean, fresh environment and exceptional service. Therefore, we are very sorry that we did not meet these expectations. We will address this immediately and genuinely appreciate your bringing this to our attention. We hope you give us another chance to show you the outstanding s... read more
The room was clean and quiet and the location was good. However, we faced some issues. The staff was often unavailable when we needed help, the water server was broken, and there was no coffee at breakfast. We plan to stay at a different hotel next time.
Business response:
Dear Koji, Thank you for choosing our hotel for your visit to the city. While we are glad you were satisfied with many aspects of your stay, especially our clean rooms and location, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope you will return soon and allow us to provide you with a comfortable stay for which we are known. Sincerely,Hotel Manageme... read more
No frills motel Basic motel. The shower door was stuck and one window blind wouldn’t open, but it was okay,
Business response:
Dear Douglas, Thank you for choosing us. We are glad you had a pleasant time here. However, we are sorry for the concerns that disturbed your time in the room. Our concerned team is already at work to check and take action. Please stay with us another time for the next enjoyable experience.Sincerely,Hotel Management
Quick and efficient
Business response:
Dear Kurt, Thank you for updating your review. We are delighted you found your room clean, comfortable, and spacious. Fresh accommodations are the cornerstone of a great stay, and we are thrilled that we could provide this for you. Your remarks for our attentive team are always shared with joy. Thank you for choosing Extended Stay America for your stay, and we look forward to welcoming you back soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Austin - Austin Airport
How is Extended Stay America Premier Suites - Austin - Austin Airport rated?
Extended Stay America Premier Suites - Austin - Austin Airport has a 4.4 star rating with 683 reviews.
When is Extended Stay America Premier Suites - Austin - Austin Airport open?
Extended Stay America Premier Suites - Austin - Austin Airport is open now. It will close tomorrow at 12:00 a.m.