Extended Stay America Premier Suites - Austin - Austin Airport

Business response:

Dear Joe, Thank you for your feedback. Our team members are our best asset as they continually strive to create a welcoming and accommodating experience for all of our guests. Thank you for acknowledging their efforts. We understand that the lack of in-room amenities may have been an inconvenience, and we appreciate your patience with our approach to providing these essentials upon request. Your comments help us focus on areas where we can improve, and we are always looking for ways to enhance the guest experience. We hope y... read more

Business response:

Dear Danna, Thank you for your kind feedback! We’re delighted to hear that the service you received at checkout was both personable and professional. It’s always wonderful to know that our team members leave a positive impression on our guests. We look forward to welcoming you back and providing another great experience in the future.Sincerely,Hotel Management 

Business response:

Dear Melissa, Our primary focus is on offering our guests comfortable accommodations at reasonable rates, so we are glad that you enjoyed your overall stay. However, we want to apologize for the issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will allow us another opportunity to show you the outstanding experience that we strive to provide every guest.Sincerely,Hotel Management 

Business response:

Dear Martha, Thank you for your positive feedback about our well-maintained hotel. We strive to offer our guests a clean and comfortable environment, and we're pleased to read that you had that experience. We're also happy that our staff contributed to making your stay memorable. We take pride in our team and are committed to providing excellent service every day. We appreciate you choosing to stay at Extended Stay America and hope to welcome you back soon.Sincerely,Hotel Management