This profile has been claimed by the business owner or representative.
Extended Stay America Premier Suites - Austin - Austin Airport
- Hotels
- Austin, TX
About this business
Location details
1311 Airport Commerce Dr., Austin, TX, 78741, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property was close to the airport and clean. Had to wait for staff to come too the desk to check in and out, beds were uncomfortable, room was too hot and the air conditioner did not work. Breakfast is a package muffin and a granola bar (not Walmart I would call breakfast included).
Business response:
Dear Krista, Thank you for choosing to stay with us. Knowing that our proximity to the airport enhanced your stay is wonderful. Maintaining a clean and comfortable space is our top priority, and we're thrilled that it left a positive impression on your visit. However, we are sorry to read that the room you were in did not meet your expectations. We sincerely apologize for the inconvenience you faced during check-in due to the long wait. We regret that our breakfast did not meet your expectations, and we apologize for any inc... read more
Convenient location, clean & quiet.
Bgg
Business response:
Dear Rudolph, We are delighted you enjoyed your stay at Extended Stay America. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to the area.Sincerely,Hotel Management
I would not stay at this hotel again. I wasn't thrilled with this hotel. The room was extremely bare bones. It didn't have hair conditioner. The room included a small kitchen but had no plates, cups, pans, dishes or silverware. I was able to get these items from the front desk but I had to specifically go out of my way to request them and I didn't mention it. The selection they gave me was very minimal too. No toaster, no coffee maker, etc. Overall the hotel was kind of dirty in the hallways. I would not stay here again.
Business response:
Dear Isaac, Thank you for choosing us and sharing your feedback. We are sorry to hear that your experience fell short of your expectations. Your comments regarding the amenities provided in the room and the cleanliness of the hallways have been duly noted. We strive to provide a comfortable and convenient stay for all our guests, and we apologize for any inconvenience caused by the lack of amenities and cleanliness issues you encountered. Your feedback will be shared with our team for further improvement. We hope you conside... read more
Part of the reason I booked here was for the included breakfast but it was just granola bars and instant grits packets. It was nice and clean enough. We arrived very late and had to leave early the next day so didn’t view the property much. I would recommend for th extended stay part if bringing your own groceries because having the kitchenette is nice.
Business response:
Dear Wendi, Thank you for sharing your feedback with us. We're glad to read that you found our property clean and suitable for an extended stay, especially with the convenience of the kitchenette. However, we are sorry if our breakfast did not meet your expectations, and we will look into ways to improve our offering. It was a pleasure to have you as our guest, and we hope to see you again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Austin - Austin Airport
How is Extended Stay America Premier Suites - Austin - Austin Airport rated?
Extended Stay America Premier Suites - Austin - Austin Airport has a 4.4 star rating with 761 reviews.
When is Extended Stay America Premier Suites - Austin - Austin Airport open?
Extended Stay America Premier Suites - Austin - Austin Airport is open now. It will close tomorrow at 12:00 a.m.