Extended Stay America Premier Suites - Austin - Austin Airport

Business response:

Dear Kimberly, Thank you for your kind review of Extended Stay America! We're thrilled to see that our convenient location served your needs. We also appreciate your thoughtful remarks regarding our immaculate accommodations and exceptional staff. Your feedback is greatly appreciated, and we look forward to welcoming you back for another pleasant experience in the future.Sincerely,Hotel Management 

Business response:

Dear Tram, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. Also, we are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Our team is working to ensure the issues mentioned are improved on a priority basis. Considering our location close to the airport and easy check-in process, please stay with us again so we can provide you with a more satisfying experience. Sincerely,Hotel Management 

Business response:

Dear Dino, Thank you for being our guest at Extended Stay America. It is glad to know you had a good time. However, we hope you will accept our apologies for the inconvenience caused with the breakfast. Your observations have been duly noted. We promise to discuss this with our team on a priority basis. Please allow us another chance to host your visit and provide a memorable trip. Sincerely,Hotel Management