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Extended Stay America Premier Suites - Austin - Austin Airport
- Hotels
- Austin, TX
About this business
Location details
1311 Airport Commerce Dr., Austin, TX, 78741, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I would not stay at this hotel again. I wasn't thrilled with this hotel. The room was extremely bare bones. It didn't have hair conditioner. The room included a small kitchen but had no plates, cups, pans, dishes or silverware. I was able to get these items from the front desk but I had to specifically go out of my way to request them and I didn't mention it. The selection they gave me was very minimal too. No toaster, no coffee maker, etc. Overall the hotel was kind of dirty in the hallways. I would not stay here again.
Business response:
Dear Isaac, Thank you for choosing us and sharing your feedback. We are sorry to hear that your experience fell short of your expectations. Your comments regarding the amenities provided in the room and the cleanliness of the hallways have been duly noted. We strive to provide a comfortable and convenient stay for all our guests, and we apologize for any inconvenience caused by the lack of amenities and cleanliness issues you encountered. Your feedback will be shared with our team for further improvement. We hope you conside... read more
Part of the reason I booked here was for the included breakfast but it was just granola bars and instant grits packets. It was nice and clean enough. We arrived very late and had to leave early the next day so didn’t view the property much. I would recommend for th extended stay part if bringing your own groceries because having the kitchenette is nice.
Business response:
Dear Wendi, Thank you for sharing your feedback with us. We're glad to read that you found our property clean and suitable for an extended stay, especially with the convenience of the kitchenette. However, we are sorry if our breakfast did not meet your expectations, and we will look into ways to improve our offering. It was a pleasure to have you as our guest, and we hope to see you again.Sincerely,Hotel Management
The hotel was very clean and safe. Very near the airport, so expect some airplane noise. Otherwise very satisfied with the stay.
Close to the hughway
Business response:
Dear Stephanie, Thank you for taking the time to review your stay. We are glad that our proximity to major routes benefited your stay. We aim to provide comfort and excellent service to all our guests and would like to apologize if we fell short. We appreciate your feedback and look forward to hosting you again for a more satisfying experience.Sincerely,Hotel Management
Very comfortable stay, loved that it was so close to the airport.
Business response:
Dear Kim, Thank you for your kind review of Extended Stay America. We're delighted to see that you had a comfortable stay with us and appreciated our convenient location near the airport. Your satisfaction is our priority, and we hope to welcome you back for another enjoyable stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Austin - Austin Airport
How is Extended Stay America Premier Suites - Austin - Austin Airport rated?
Extended Stay America Premier Suites - Austin - Austin Airport has a 4.4 star rating with 683 reviews.
When is Extended Stay America Premier Suites - Austin - Austin Airport open?
Extended Stay America Premier Suites - Austin - Austin Airport is open now. It will close tomorrow at 12:00 a.m.