Extended Stay America Premier Suites - Austin - Austin Airport

Business response:

Dear Veronica, We appreciate you taking the time to share your feedback with us. While we're glad that our location suited your needs for a quick stay close to the airport, we're sorry to learn that you found the condition of our property to be lacking. Please accept our sincere apologies for any disappointment this may have caused. Your comments are invaluable to us as we continuously strive to enhance the guest experience. We understand the importance of a comfortable and welcoming environment, and we're committed to addre... read more

Business response:

Dear Ben, We are thrilled you chose to stay with us at Extended Stay America. We sincerely appreciate all your excellent feedback for Leanne and Justin and are delighted to read that you enjoyed every aspect of your stay with us. Our team works tirelessly to surpass our guests' expectations and ensure everyone has a relaxing experience in well-maintained and comfortable accommodations. Reviews like yours make all our efforts worthwhile! Thank you for being our guest, and we hope to serve you whenever you are in the area. Sin... read more

Business response:

Dear ALEX, We appreciate you being our guest and leaving your valuable comments. We know how important it is to start your day with a good breakfast, so we apologize for any disappointment. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. Thank you again for your feedback, and we look forward to welcoming you back soon. Sincerely,Hotel Management