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Extended Stay America Premier Suites - Austin - Austin Airport
- Hotels
- Austin, TX
About this business
Location details
1311 Airport Commerce Dr., Austin, TX, 78741, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Spartan but Clean Room was clean and modern but simple. Full refrigerator, microwave, stove top, and kitchen would be nice for an extended stay. No utensils or cookware in room; note said to contact the front desk if needed (we did not). “Grab and Go Breakfast” was too simple. Coffee, instant oatmeal, packaged muffins, and breakfast bars. I was expecting a bit more (no fruit, juice, toast, bagels, cereal, or yogurt).
Business response:
Dear David, Thank you for your valuable feedback regarding your recent stay. We're glad to hear that you found your room clean and modern. We apologize for any inconvenience regarding the breakfast offerings and the lack of kitchen utensils. Your suggestions for a more extensive breakfast selection and additional kitchen amenities for extended stays are duly noted and will be taken into consideration for future improvements. We appreciate your input about your stay at Extended Stay America and hope to have the opportunity to... read more
Spartan Accomodation Room was quite simple. Cleanliness was good. “Grab and Go Breakfast” was too simple - granola bars, packaged muffins, instant oatmeal, and coffee; no fruit or fruit juice.
Business response:
Dear David, Thank you for taking the time to share your feedback. We are glad to know how much you appreciated our clean and well-appointed rooms. However, we regret that our complimentary breakfast did not meet your expectations, and we apologize for any inconvenience this may have caused. We value your feedback as it helps us know how we can improve our guest experience. We hope to make your next stay with us outstanding in every respect.Sincerely,Hotel Management
The property was close to the airport and clean. Had to wait for staff to come too the desk to check in and out, beds were uncomfortable, room was too hot and the air conditioner did not work. Breakfast is a package muffin and a granola bar (not Walmart I would call breakfast included).
Business response:
Dear Krista, Thank you for choosing to stay with us. Knowing that our proximity to the airport enhanced your stay is wonderful. Maintaining a clean and comfortable space is our top priority, and we're thrilled that it left a positive impression on your visit. However, we are sorry to read that the room you were in did not meet your expectations. We sincerely apologize for the inconvenience you faced during check-in due to the long wait. We regret that our breakfast did not meet your expectations, and we apologize for any inc... read more
Convenient location, clean & quiet.
Frequently asked questions about Extended Stay America Premier Suites - Austin - Austin Airport
How is Extended Stay America Premier Suites - Austin - Austin Airport rated?
Extended Stay America Premier Suites - Austin - Austin Airport has a 3.8 star rating with 1,059 reviews.
When is Extended Stay America Premier Suites - Austin - Austin Airport open?
Extended Stay America Premier Suites - Austin - Austin Airport is open now. It will close tomorrow at 12:00 a.m.