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Extended Stay America Premier Suites - Austin - Austin Airport
- Hotels
- Austin, TX
About this business
Location details
1311 Airport Commerce Dr., Austin, TX, 78741, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great Stay Staff was freindly and very helpful. We only stayed one night but if staying longer we would have used the kitchen. May God bless you!
Business response:
Dear Eddie, Thank you for choosing Extended Stay America and posting your delightful remarks. We appreciate you recognizing the efforts of our associates. Our team works hard round the clock to ensure a seamless visit for every guest; therefore, we will enjoy sharing your compliments with them. It was a great pleasure hosting you, and we look forward to welcoming you back soon.Sincerely, Hotel Management
I had booked a king suite however when I arrived, the desk clerk told me that since their housekeeping didn't show up for work, I would need to take a Queen Suite. Also dining options were very limited and required driving into Austin. Not a big deal just a surprise.
Business response:
Dear Chris, Please accept our sincere apologies for not meeting your expectations regarding the room you requested. We do try to honor these requests; however, there are times when we can't make these rooms available on time. Moreover, we are sorry that our location was not ideal for you. We do understand your frustration, and we genuinely regret disappointing you. We are committed to providing a comfortable stay with exceptional service; therefore, we hope to have an opportunity to better your experience whenever your trave... read more
Good Place just chain needs some tweaks. Great location, clean property, would appreciate some more amenities, housekeeping and fresh towels without an extra fee.
Quiet and convenient. Don’t count on the breakfast.
Business response:
Dear Linda, Thank you for including Extended Stay America in your travel plans. We are delighted you loved the quietness and convenience of our accommodation. However, we apologize if our complimentary grab-and-go breakfast did not meet your expectations. We follow our brand standards in selecting items offered at our breakfast, but we always welcome feedback on improving our guest experience. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely,Hotel Management
Good but not great. Wouldn’t come back to this hotel unless I really had to.
Business response:
Dear Mouhamed, Thank you for choosing us. It is glad to know you had a pleasant stay and enjoyed your home away from home. We hope we will have the pleasure of welcoming you again when your travels bring you back to the area.Sincerely,Hotel Management
Breakfast isn’t really breakfast. This was just an overnight stay after a late flight. Looking forward to a nice American breakfast after 14 days abroad. Got muffins and coffee. Not what I’d call”breakfast”. False advertising in my book. Budget for a Denny’s when considering this stop. The rest of the stay was great. Comfortable bed, plentiful pillows, nice desk clerk. And so on.
The property was clean enough for me. They were able to extend my stay one more night and allow me to stay in the same room. They offer no services unless you are there for an extended stay. If I wanted new towels, I was told to bring all my dirty ones to the front desk. The breakfast is severely lacking. Vending machines out of order for more than a week (I had stayed one night the week prior). Basic and fine.
Business response:
Dear Jerrol, Thank you for sharing your feedback on your recent stay at Extended Stay America. We're glad you found our property clean and that we could accommodate your request to extend your stay in the same room. We apologize for any inconvenience caused by our limited services and the issues with the vending machines. We will consider your comments as we improve our services and amenities. We appreciate your business and hope to welcome you back for a better experience soon!Sincerely,Hotel Management
The front desk staff wasn’t super friendly. We stayed here a week ago and the snack machines were out of order. They are still out of order. The hotel is plenty clean for us. The “breakfast” is severely lacking.
It was quiet
Business response:
Dear Trudie, Thank you for taking the time to provide feedback on your recent stay at Extended Stay America. We're glad you found our hotel quiet and conducive to a peaceful night's rest. We hope that you enjoyed your stay with us and that we will have the opportunity to welcome you back in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Austin - Austin Airport
How is Extended Stay America Premier Suites - Austin - Austin Airport rated?
Extended Stay America Premier Suites - Austin - Austin Airport has a 4.4 star rating with 683 reviews.
When is Extended Stay America Premier Suites - Austin - Austin Airport open?
Extended Stay America Premier Suites - Austin - Austin Airport is open now. It will close tomorrow at 12:00 a.m.