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Extended Stay America Premier Suites - Austin - Austin Airport
- Hotels
- Austin, TX
About this business
Location details
1311 Airport Commerce Dr., Austin, TX, 78741, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The continental breakfast was poor to say the least. It consisted of a choice of either oatmeal or muffins and coffee.
HELLO FROM HAWAII. I HAD A FINE STAY. RECOMMEND.
Business response:
Dear Michael, Thank you for selecting Extended Stay America for your trip. Reading about your experience with our team brings us joy. We aim to meet and exceed our guests' expectations and are happy this was your case. We appreciate your recommendation and ask you to revisit us for another stay that feels like a home away from home.Sincerely,Hotel Management
Breakfast was very limited
Business response:
Dear Jeff, Thank you for selecting us. It is nice to know you had a pleasant time with us. Our primary motto is to keep all our guests happy and satisfied during their time with us. However, we are disappointed to know about your breakfast experience and will discuss with the team concerned to keep an eye on refilling the supplies. Please consider this an isolated incident and return, as we would welcome the opportunity to provide you with the seamless stay you deserve.Sincerely,Hotel Management
We needed something last minute after missing a flight and getting stuck at the airport for hours. The hotel was clean and staff was efficient and friendly. We even got free breakfast.
Business response:
Dear Elizabeth, Thank you for selecting Extended Stay America for your trip. Reading about your experience with our team brings us joy. We aim to meet and exceed our guests' expectations and are happy this was your case. We appreciate your remarks on the efficient and friendly staff and ask you to revisit us for another stay that feels like a home away from home at a convenient location.Sincerely,Hotel Management
The room smelled of dog pee. There was a clump of gray dog hair on the lower shelf in the bathroom. I was woken at 2:30 am hearing the floor above me squeaking as someone was walking around in the room above me. Also, I was not happy that the Hotel was 6 minutes from the airport and no shuttle.
Business response:
Dear Diane, Thank you for choosing us and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please allow us to host another occasio... read more
Spent one night. No issues. Fast check in, friendly staff, convenient to restaurants and airport.
The breakfast it’s just a muffin and coffee. The place is comfy and clean, staff friendly but no shuttle to the airport and limited gym.
Business response:
Dear Angelo, Thank you for reviewing our hotel. It is nice that you had a satisfactory time and enjoyed the positive highlights. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Please accept our apologies for the disappointment caused by the breakfast choices. Your remarks are noted and will be shared with the concerned individual for improvement, as we want our guests to have a... read more
Frequently asked questions about Extended Stay America Premier Suites - Austin - Austin Airport
How is Extended Stay America Premier Suites - Austin - Austin Airport rated?
Extended Stay America Premier Suites - Austin - Austin Airport has a 4.4 star rating with 761 reviews.
When is Extended Stay America Premier Suites - Austin - Austin Airport open?
Extended Stay America Premier Suites - Austin - Austin Airport is open now. It will close tomorrow at 12:00 a.m.