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Extended Stay America Premier Suites - Austin - Austin Airport
- Hotels
- Austin, TX
About this business
Location details
1311 Airport Commerce Dr., Austin, TX, 78741, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was clean, but hardly any supplies in the room. I had to ask for a tv remote & hair dryer.
Business response:
Dear Linda, Thank you for commenting on your recent experience at our property. Our goal is to ensure that all guests are well-informed about our hotel and amenities; therefore, we are sorry for any miscommunication that occurred on our end. Our guests frequently bring personal items to use in their suites, so we provide complimentary hair dryers and toiletries upon request at the front desk. We have shared your comments with our team, and we hope the remainder of your stay made up for this and that you will choose to stay w... read more
I stayed 4 hours. I needed a room to sleep and to have a shower before my flight. It worked just fine.
Business response:
Dear Andrea, Thank you for choosing us and sharing your recent stay experience. We are glad you had a pleasant stay and were pleased with your clean, comfortable room before taking flight. Thank you for staying with us; we would love the opportunity to welcome you back soon. Sincerely,Hotel Management
Clean, spotless, friendly staff.
I like everything I like the rooms they were clean. I like the price I like that on ask for the posit that was pretty good. I will do it again.
Business response:
Dear Araceli, Thank you for this outstanding review and for selecting Extended Stay America for your visit. It is always wonderful to know how much our guests enjoy our efforts. We are glad that you were pleased with the clean room and our reasonable prices. It was a pleasure hosting you, and we hope to see you again soon.Sincerely,Hotel Management
Everything was good except the shower water pressure was so low it took me forever to get the shampoo out of my hair.
Happy customer The hotel was clean the staff was friendly I really enjoyed my stay. I will recommend this hotel to anyone
Business response:
Dear Leticia, Thank you for including Extended Stay America in your travel plans and reviewing your experience with us. We are delighted to read that you had such a wonderful experience with us, from our clean accommodations to your interactions with our hospitable team. We take pride in providing a clean and welcoming environment, so it's great to know our efforts have paid off. Your recommendation means a lot to us, and we look forward to welcoming you back.Sincerely,Hotel Management
Razoável, fiquei uns 10 min esperando para ser atendido na madrugada e quando fui tomar café, para minha surpresa, nao tinha nada para comer alem do cafe. Um absurdo!
Business response:
Dear Dario, We sincerely apologize for the inconvenience you experienced during your stay. Your wait time and the lack of breakfast options do not align with our service standards. We apologize for the extended wait and the limited breakfast offerings. Your feedback is invaluable and will be shared with our team to ensure improvements. We hope to welcome you again in the future and provide a more satisfactory experience. Thank you for bringing these issues to our attention.Sincerely,Hotel Management
Could have provided a bar of bath soap. Other than that nice stay. Parking seemed secure and fairly well lite at night.
Driving from the airport we missed the turn onto Airport Commerce Dr due to a very small street sign. Once we made it, check in was easy. The hotel itself is definitely designed for youthful business singles with multiple USB devices. Lots of plugs and ports. Very spacious clean design in the modern rooms. Didn't realize that in extended stays there are no cups or dishes in the room to heat water in the microwave (they expect you to bring them or buy their housing set up packageSo I borrowed a mug and two spoons from the fro... read more
Business response:
Dear Jacky, Thank you for sharing your experience at Extended Stay America! We're glad to hear that check-in was easy and that you found the modern rooms spacious and well-designed. We appreciate your feedback regarding the amenities and will take it into consideration for future improvements. We hope to welcome you back for another comfortable stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Austin - Austin Airport
How is Extended Stay America Premier Suites - Austin - Austin Airport rated?
Extended Stay America Premier Suites - Austin - Austin Airport has a 4.4 star rating with 683 reviews.
When is Extended Stay America Premier Suites - Austin - Austin Airport open?
Extended Stay America Premier Suites - Austin - Austin Airport is open now. It will close tomorrow at 12:00 a.m.