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Extended Stay America Premier Suites - Austin - Austin Airport
- Hotels
- Austin, TX
About this business
Location details
1311 Airport Commerce Dr., Austin, TX, 78741, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
As expected We stayed here because it was close to Circuit of the Americas. It is no frills and was still pretty expensive given it was no frills. There is no housekeeping (we stayed 3 nights) and there's not even a full length mirror or a mirror outside of the bathroom which makes it difficult for two people to get ready at the same time. The pillows and the bed were very basic and sleeping on the bd ore than 3 nights would have been uncomfortable. It was a lot of money ($400 per night) for the property and the room, but th... read more
Front office manager needs to be in another line of work — rude. Hallways and self-laundry are dirty. Guests sit in stairwell and drink beer.
Business response:
Dear Ina Christine, Thank you for the feedback about your stay at our hotel. We apologize for the cleanliness and service concerns you had during your stay. We believe in providing every guest with outstanding hospitality and a clean environment; therefore, we truly regret this was not your experience. This will be addressed appropriately, and we are grateful that you brought this to our attention. We appreciate your comments as they will only help us improve, and we hope you will give us another opportunity to provide you w... read more
Noisy, I found long hairs everywhere on the ground and two eye contacts, which means it was not cleaned very well before being reserved. The vending machine charged me three times before releasing a bag of M&M’s. Very bad carpet smell in the hallway.
Business response:
Dear Paul, Thank you for choosing us. It is glad to know you had a pleasant time with us. However, we are sorry for the inconvenience caused by the various issues you mentioned. Our housekeeping and maintenance team are already at work to ensure the areas are corrected and not repeated. Please reach out to the front desk team for further assistance on the false charges by the vending machine. We hope you will consider giving us a second chance for a flawless experience.Sincerely, Hotel Management
The stay was good
Business response:
Dear Brooks, Thank you for the kind review. It is always a pleasure to read from our guests. Your compliments on our staff's hard work to provide great service and clean accommodations are appreciated. We appreciate you saying we will now be your hotel of choice whenever you are in the area. Thank you for choosing Extended Stay America; we look forward to seeing you soon.Sincerely,Hotel Management
My experience at the property was good
Frequently asked questions about Extended Stay America Premier Suites - Austin - Austin Airport
How is Extended Stay America Premier Suites - Austin - Austin Airport rated?
Extended Stay America Premier Suites - Austin - Austin Airport has a 4.4 star rating with 761 reviews.
When is Extended Stay America Premier Suites - Austin - Austin Airport open?
Extended Stay America Premier Suites - Austin - Austin Airport is open now. It will close tomorrow at 12:00 a.m.