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Extended Stay America Premier Suites - Austin - Austin Airport
- Hotels
- Austin, TX
About this business
Location details
1311 Airport Commerce Dr., Austin, TX, 78741, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Easy check in! Room was great. Staff seemed busy though so they left right after attending to us. Overall a good experience!
Business response:
Dear Usomine, Thank you for selecting Extended Stay America. Reading about your experience during your stay with us brings us joy. We aim to meet and exceed our guests' expectations and are happy this was your case, too. Your words of appreciation for the staff will be shared for encouragement. We look forward to hosting you again on your next visit to our location.Sincerely,Hotel Management
I like the room
Business response:
Dear Alejandro, Thank you for staying with us and for your review. We are glad you were satisfied with your suite, and we apologize for any inconvenience not addressed. We appreciate you being our guest and look forward to welcoming you back! Sincerely,Hotel Management
Good stay, not friendly employee The hotel itself was good and quiet and comfortable. However the morning front counter employee was not so great. She was not friendly and would not get the coffee made. Several times people had to wait for coffee and when asked to make more coffee she got extremely aggravated.
Business response:
Dear Shannon, Thank you for sharing your feedback with us. We're pleased to read that you found our hotel to be quiet and comfortable. However, we sincerely apologize for the less-than-satisfactory experience you had with the morning front desk associate. It's concerning to learn that her behavior was not friendly and that she was unresponsive to guests' requests. We are meeting with our staff members to discuss this situation and ensure our guests are warmly welcomed upon arrival and treated courteously and respectfully. We... read more
Excelente atención del personal de la recepción, hotel limpio y comodo.
Stayed here for F1 and we were happy with the proximity. Our quickest trip was 25 minutes. The longest was 1.5 hrs but only due to parking lot issues at track lot. It was still pretty quick once we got off the lot. The mattress wasn't great but we slept fine. It's clean!
Business response:
Dear Lindsey, We're delighted to hear that Extended Stay America's proximity to the F1 event was convenient for you. Despite the mattress issue, we're pleased that you had a comfortable stay and found our property to be clean. Your feedback is appreciated, and we look forward to welcoming you back on your next visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Austin - Austin Airport
How is Extended Stay America Premier Suites - Austin - Austin Airport rated?
Extended Stay America Premier Suites - Austin - Austin Airport has a 4.4 star rating with 761 reviews.
When is Extended Stay America Premier Suites - Austin - Austin Airport open?
Extended Stay America Premier Suites - Austin - Austin Airport is open now. It will close tomorrow at 12:00 a.m.