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Extended Stay America Premier Suites - Austin - Austin Airport
- Hotels
- Austin, TX
About this business
Location details
1311 Airport Commerce Dr., Austin, TX, 78741, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Quiet and convenient. Don’t count on the breakfast.
Business response:
Dear Linda, Thank you for including Extended Stay America in your travel plans. We are delighted you loved the quietness and convenience of our accommodation. However, we apologize if our complimentary grab-and-go breakfast did not meet your expectations. We follow our brand standards in selecting items offered at our breakfast, but we always welcome feedback on improving our guest experience. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely,Hotel Management
Good but not great. Wouldn’t come back to this hotel unless I really had to.
Business response:
Dear Mouhamed, Thank you for choosing us. It is glad to know you had a pleasant stay and enjoyed your home away from home. We hope we will have the pleasure of welcoming you again when your travels bring you back to the area.Sincerely,Hotel Management
Breakfast isn’t really breakfast. This was just an overnight stay after a late flight. Looking forward to a nice American breakfast after 14 days abroad. Got muffins and coffee. Not what I’d call”breakfast”. False advertising in my book. Budget for a Denny’s when considering this stop. The rest of the stay was great. Comfortable bed, plentiful pillows, nice desk clerk. And so on.
The property was clean enough for me. They were able to extend my stay one more night and allow me to stay in the same room. They offer no services unless you are there for an extended stay. If I wanted new towels, I was told to bring all my dirty ones to the front desk. The breakfast is severely lacking. Vending machines out of order for more than a week (I had stayed one night the week prior). Basic and fine.
Business response:
Dear Jerrol, Thank you for sharing your feedback on your recent stay at Extended Stay America. We're glad you found our property clean and that we could accommodate your request to extend your stay in the same room. We apologize for any inconvenience caused by our limited services and the issues with the vending machines. We will consider your comments as we improve our services and amenities. We appreciate your business and hope to welcome you back for a better experience soon!Sincerely,Hotel Management
The front desk staff wasn’t super friendly. We stayed here a week ago and the snack machines were out of order. They are still out of order. The hotel is plenty clean for us. The “breakfast” is severely lacking.
It was quiet
Business response:
Dear Trudie, Thank you for taking the time to provide feedback on your recent stay at Extended Stay America. We're glad you found our hotel quiet and conducive to a peaceful night's rest. We hope that you enjoyed your stay with us and that we will have the opportunity to welcome you back in the future.Sincerely,Hotel Management
All good
Business response:
Dear Misty, Thank you for your high rating! We are pleased you chose Extended Stay America for your time in Austin and even more so that we met all your expectations. It was a pleasure having you as our valued guest, and we look forward to hosting you again soon!Sincerely,Hotel Management
Everything seems nice and staff is helpful too. The only thing they couldn’t help is that the water pressure in the shower was really low. So if you have long hair forget about taking a shower quickly, it will take you forever!
Business response:
Dear Jessie, Thank you for taking the time to evaluate our hotel. We are so happy our seamless customer service met your expectations. However, we sincerely apologize for the issues which compromised your experience. We will address your concerns regarding our shower with our maintenance team to ensure a more enjoyable visit for future guests. We appreciate your feedback and hope you will revisit us for the exceptional stay you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Austin - Austin Airport
How is Extended Stay America Premier Suites - Austin - Austin Airport rated?
Extended Stay America Premier Suites - Austin - Austin Airport has a 4.4 star rating with 762 reviews.
When is Extended Stay America Premier Suites - Austin - Austin Airport open?
Extended Stay America Premier Suites - Austin - Austin Airport is open now. It will close tomorrow at 12:00 a.m.