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Extended Stay America Premier Suites - Austin - Austin Airport
- Hotels
- Austin, TX
About this business
Location details
1311 Airport Commerce Dr., Austin, TX, 78741, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hostile staff
Business response:
Dear Padma, Thank you for choosing to stay with us. We are sorry for the issues you had with our staff. We take these reviews seriously, and our team is evaluating your feedback to ensure these concerns are not repeated. Again, we apologize and hope you will allow us another occasion to provide you with the hospitality you deserve every time you stay with us.Sincerely,Hotel Management
Check in was a little bit of a mess. Room was a basic room. Upset that it is half the price tomorrow. It’s a Monday and cheaper on a weekend - little disappointed
Business response:
Dear Marcy, Thank you for choosing to stay with us. Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management
I barely saw any staff. The toiletries were minimal. No hair dryer or coffee pot in the room. There were sheet piles outside of the room when I checked in in the afternoon outside most of the rooms and they remained there until I checked out the next day. The selection for breakfast was a joke.
Business response:
Dear Guest, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We are sorry to read you had several issues during your stay, and we are grateful for your patience. We hope you will allow us an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management
I went to check in at five p.m. and was told that I had already checked in and checked out. I was like WHY would I have done that on the same day? Showed my confirmation number from Travelocity and they told me my room had already been rebooked. Not my problem. The redirected me to a room with two beds. I paid for ONE QUEEN BED. My friend and I got to the room to drop off my luggage and go out to eat and shop, but before we did we noticed that there was no remote in the room. On the way out, asked for one, and came back five... read more
Business response:
Dear Nathan, It was disappointing to read your comments concerning your stay at our hotel. We can assure you that what you experienced is not acceptable by our standards, and please accept our sincere apologies for the inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We hope you ... read more
I found food in the freedge left from previous guest.
Business response:
Dear Gabriela, We apologize for the inconvenience caused by the oversight of food left in the fridge by a previous guest. Our housekeeping team strives to inspect and clean rooms between stays thoroughly, and we regret if this standard was not met during your visit. Your feedback is valuable, and we'll address this issue to ensure it doesn't recur. Please accept our apologies, and we hope to provide you with a more seamless experience in the future.Sincerely,Hotel Management
The sheets were dirty with blood stains. It was not clean… The front desk lady was very nice!!!
Business response:
Dear DUNA, Thank you for acknowledging the excellent service provided by our front desk personnel. However, we regret that the sheets were not as clean as they should have been and apologize for any discomfort this may have caused. We will take appropriate measures to address the matter and ensure our guests have a pleasant experience. We hope you will consider revisiting us in the future.Sincerely,Hotel Management
Missed the connecting flight
Business response:
Dear Harika, Thank you for taking the time to share your feedback. We are disappointed for the inconvenience you experienced during your visit. Thank you for choosing us, and we hope to see you again so we can provide you with the exceptional stay you deserve.Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Austin - Austin Airport
How is Extended Stay America Premier Suites - Austin - Austin Airport rated?
Extended Stay America Premier Suites - Austin - Austin Airport has a 3.8 star rating with 1,129 reviews.
When is Extended Stay America Premier Suites - Austin - Austin Airport open?
Extended Stay America Premier Suites - Austin - Austin Airport is open now. It will close tomorrow at 12:00 a.m.