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Extended Stay America Premier Suites - Austin - Austin Airport
- Hotels
- Austin, TX
About this business
Location details
1311 Airport Commerce Dr., Austin, TX, 78741, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very hard, lumpy beds and super thin pillows. The room had a fridge and mini kitchen, but no dishes, silverware, pots/pans, etc. You could get some from the front desk, but it was so inconvenient for a hotel that's targeted at long stay travelers. There's nothing around here in terms of food options or restaurants. And when checking in, the front desk clerk made me spell out my phone number and email and said my room number out loud while there were other (male) travelers behind me, compromising my safety and privacy.
Business response:
Rachel, please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for the inconvenience and the frustration you had. Wed hope to have an opportunity in the future to provide you with the hospitality for which we are known. Sincerely, Hotel Management
I got here after my long flight to check in around 11:45pm. Nobody was at front desk. I waited a little over 45 min for someone to show up. Only because I called front desk & she answered & came out the back right away. Another guest was waiting just as long too. We were confused why nobody was around.
Business response:
Karina, thank you for staying with us and leaving your review. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We are grateful for your patience and hope you will revisit us on your next visit to the area. Sincerely, Hotel Management
When i checked in the staff gave a room that had not been cleaned since the prior guest... filthy... and then the staff was rude about the work they had to do to correct the problem- room change.staff was very busy with talking drama of other guest.. i guess thats why i got a dirty room..
Business response:
Jesse, thank you for your recent stay at our hotel. We appreciate you taking the time to write a review. We sympathize with the frustration you felt from the cleanliness issues you encountered. This inconvenience in no way excuses the way our associates handled your request. We have addressed this with the appropriate individuals, and we want to extend our sincere apologies. We hope you will give us another opportunity to show you the excellent hospitality that you should have received during this visit; we wish you all the ... read more
Lots of scary and/or strange people at this location.
Business response:
Darrell, we appreciate you taking the time to review your recent stay at our hotel. We apologize for the frustrations you experienced and want to thank you for your patience. We are always looking for opportunities to improve our guest experience, so we are grateful for your feedback. We hope to have the opportunity to better your stay, should your travel plans bring you back again in the future. Sincerely, Hotel Management
First of all it stated that is was a queen size bed..and unless they hold the measuremeant standards for hotel beds different..it was a full size bed..Second..THEY WILL NOT GIVE YOU TOWELS UNLESS YOU BRING DOWN THE DIRTY ONES.... Wont be staying here again
Business response:
Ramiro, thank you for your candid evaluation. We regret our beds were not to your comfort and our updated housekeeping policy. We sincerely apologize for any inconvenience or frustration this may have caused. We appreciate your patience and understanding as we have had to change some of our policies during these challenging times. We want to provide a trustworthy travel experience for each guest with your comfort in mind; therefore, we are very grateful for your feedback. Sincerely, Hotel Management
did not allow me to checkin
Business response:
Thank you for sharing your review. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
They stolen all my tools and my belongings from my truck even when they have private security in the property
Business response:
Luis, thank you for bringing this to our attention. We take these matters very seriously and will address your comments appropriately. Sincerely, Hotel Management
Señores expedía necesito me devuelvan en pago no me reservaron la habitación, llegue a la 6 pm y mi sorpresa es que no tenia habitación estando confirmada y pagada desde el 25 de Julio, debiendo buscar otro hotel. Me siento estafado por estas empresas. Espero respuesta.
Business response:
Carlo, thank you for your candid review. We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. Unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you contact them directly. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Austin - Austin Airport
How is Extended Stay America Premier Suites - Austin - Austin Airport rated?
Extended Stay America Premier Suites - Austin - Austin Airport has a 3.8 star rating with 1,131 reviews.
When is Extended Stay America Premier Suites - Austin - Austin Airport open?
Extended Stay America Premier Suites - Austin - Austin Airport is open now. It will close tomorrow at 12:00 a.m.