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Extended Stay America Premier Suites - Austin - Austin Airport
- Hotels
- Austin, TX
About this business
Location details
1311 Airport Commerce Dr., Austin, TX, 78741, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nope I booked thru hotels.com. $240. Got on site and prices were $120!!! Could not cancel and rebook. Room had no coffee pot or blow dryer, no plates or forks. Wehad to go to front desk for everything. TownePlace by Marriot has fully furnished rooms that are great. Also, extended stay had no netflix or prime options. Will never stay there again.
Business response:
Dear Rick, Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your visit. We appreciate our guest's valuable feedback as we continually strive to grow and improve our services. We hope you will allow us to host you again on your future visit to Austin so we can leave you with a much better impression.Sincerely, Hotel Management
They cut the water without notice, no water bottle anywhere. Homeless people around the hotel.
Business response:
Dear Diego, Thank you for taking the time to provide your feedback. We are sorry for the issue you encountered during your stay and would like to offer our apologies for the inconvenience this caused. Our maintenance team worked diligently to fix this as soon as possible. We hope this isolated incident does not keep you from choosing us again on your next visit to our area. We look forward to having you back for the flawless visit you deserve.Sincerely, Hotel Management
Even with a confirmed reservation, the hotel turned me and my son away in the middle of the night because they were overbooked
Business response:
Dear Andrew, Thank you for reviewing your recent visit to our hotel. Please accept our apologies for the issue regarding your reservation and even more so for how our staff handled your situation. We understand your frustration and assure you this is not usual for us. However, we always aim to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. We hope you will allow us to make it up to you on a future visit.Sincerely, Hotel Management
You can also pay for insurance if you cant make room and still wont get re-imbursed. Dont recommend staying here.
Business response:
Dear Joshuah, Thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here. We hope to have another chance to provide you with the excellent service and accommodations you should have experienced on this visit.Sincerely,Hotel Management
Paid for my room then when I arrived at hotel the front desk clerk said there were no more rooms. They could have just called me and told me that.
Business response:
Dear Moneion, Please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We are looking into the matter to see what went wrong because a confirmed reservation is always secured. We have shared your concern with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. We hope this unfortunate circumstance will not prevent you from staying with us again.Sincerely,Hotel Management
There is nothing to like about this hotel. Staff was not so friendly. Room service is done once in a week or two weeks. Room heator was very noisey, support staff said no one to look at, will address in a day or two. It is a worst place to stay. STAY AWAY FROM THIS HOTEL CHAIN.
Business response:
Dear Atul, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. Our housekeeping services are designed for long-term guests, offering minimal intrusion to their home-like stay; we are happy to provide this service for a minimal fee. Towels and linens may be exchanged at the front desk anytime and are complementary. We regret that we did not communicate this to you during check-in. Your feedback is important to us, and we will use it to improve our service... read more
Frequently asked questions about Extended Stay America Premier Suites - Austin - Austin Airport
How is Extended Stay America Premier Suites - Austin - Austin Airport rated?
Extended Stay America Premier Suites - Austin - Austin Airport has a 3.8 star rating with 1,129 reviews.
When is Extended Stay America Premier Suites - Austin - Austin Airport open?
Extended Stay America Premier Suites - Austin - Austin Airport is open now. It will close tomorrow at 12:00 a.m.