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Extended Stay America Premier Suites - Austin - Austin Airport
- Hotels
- Austin, TX
About this business
Location details
1311 Airport Commerce Dr., Austin, TX, 78741, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not staying here again Staff is horrible. Room smelled like cigarette smoke. Very loud noises outside. Fridge is super loud in the room. Hallways smell like smoke too.
Business response:
Dear Guest, We hope you will accept our apologies for not providing the exceptional service you should have received, tarnishing your stay with us. The hotel follows strict policies prohibiting smoking in some areas; therefore, we appreciate you bringing this to our attention so we can address it appropriately. Our front desk team is always available to help you handle such issues and make your time with us comfortable. Also, we have shared your remarks with the maintenance team to review your room and correct the flaws. We ... read more
The place is honestly beautiful, and the microwave, stovetop, and full fridge was impressive (shouldn't it be a convection oven then??). But...... every day the "free" breakfast from 6-9:30 was gone by 7am. They gave the common soap and shampoo samples, but no conditioner or Lotion some of us need conditioner with longer hair). Also no hair dryer inside the room. First hotel I've ever stayed in missing those things. And if i knew they didn't have enough breakfast supplies, i would've selected a different place.
Business response:
Dear Christina, We appreciate your positive feedback about our hotel's aesthetics and well-equipped kitchenette. We apologize for any inconvenience you faced with our breakfast timing and availability. Your feedback about the missing amenities like conditioner, lotion, and a hair dryer is duly noted, and we'll strive to enhance our offerings based on your suggestions. We regret any disappointment caused and hope to have another opportunity to provide you with a more satisfying experience in the future. Thank you for sharing ... read more
Extremely disappointed Made a reservation to stay at the Premier Suites Airport location a week or two in advance for the weekend of The Lonestar Round Up. When we arrived to check in, I was told that our room was no longer available due to flight cancellations from the storms the night before. The hotel placed stranded travelers from those cancelled flights in rooms that were already reserved by people such as me. We were told that our reservation had been transferred to a different location that was 12-15 minutes away. Whe... read more
Business response:
Dear Quincey, Thank you for sharing your thoughts on your recent stay. We are pleased you loved our associates' hospitable service; however, we apologize for the difficulties you experienced upon arrival and regret the inconvenience caused by moving to another location. Thank you for bringing this to our attention, and we will address this appropriately. We hope you will give us another opportunity to provide you with the excellent experience you deserve. Thank you! Sincerely,Hotel Management
We arrived. The front desk was friendly. We were assigned a room, entered and discovered it had not been cleaned and there was no bedding. The front desk did help us get a new room. The room is clean enough for us. Noticed the kitchenette has nothing to use or cook with…strange.
Business response:
Dear Jerrol, Please accept our apologies for the experience you shared in your feedback. We are disappointed to learn that your room was not ready when you arrived. We take pride in providing our guests with a clean, fresh environment; therefore, we apologize for overlooking anything during your stay. To ensure the cleanliness of kitchenware upon check-in, our brand standards require us to make these items available at the front desk rather than leaving them in the suites. Our team will gladly deliver them to your suite when... read more
The staff was horribly unfriendly and unwelcoming. I have never stayed at an Extended Stay Hotel where they never service the room, never provide clean towels, no pots and pans or a kettle unless you ask, hair dryer given on a first come first serve basis, the breakfast was as basic as you get (yogurt, muffin and coffee). I won’t stay here again and nor would I recommend it to anyone. The price of the hotel was comparable to others, which I am sure had better service.
Business response:
Dear Ylani, Thank you for your recent stay and for sharing your experience. We appreciate you taking time out of your day to let us know how we can improve, and we assure you we will do just that. We are committed to delivering excellent service and accommodations for all our guests. This type of feedback is not typical of the remarks we usually receive, so we sincerely apologize that you did not experience our team members at their best. Thanks again for your valuable feedback, and we hope you will give us another opportuni... read more
Frequently asked questions about Extended Stay America Premier Suites - Austin - Austin Airport
How is Extended Stay America Premier Suites - Austin - Austin Airport rated?
Extended Stay America Premier Suites - Austin - Austin Airport has a 3.8 star rating with 1,129 reviews.
When is Extended Stay America Premier Suites - Austin - Austin Airport open?
Extended Stay America Premier Suites - Austin - Austin Airport is open now. It will close tomorrow at 12:00 a.m.