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Extended Stay America Premier Suites - Austin - Austin Airport
- Hotels
- Austin, TX
About this business
Location details
1311 Airport Commerce Dr., Austin, TX, 78741, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean. Great location. NO HOT WATER in room 414. Water pressure terrible also. Nice hotel but if you can’t take a HOT shower forget it!
Business response:
Dear Will, thank you for taking the time to connect with us about your time at our hotel. We were glad to read that you were pleased with our location and comfortable rooms. However, we apologize for the issues you experienced with your bathroom. Please know our front desk is always available and happy to help make your stay as comfortable as possible. We hope you will return so we can make it up to you. Sincerely,Hotel Management
Sounds coming from microwave or vent area all night long, could not sleep.
Business response:
Dear Melissa, thank you for being our guest and for letting us know about your stay. Please accept our apology for the difficulties you encountered with our service and the noise issue in our hotel. We have discussed your comments with our team and will make changes to better serve our guests. Thank you again for your feedback, and we hope you will come back to experience our hotel the way you should have during this visit.Sincerely,Hotel Management
Property was sterile feeling. Breakfast was lack luster. What was offered did not reflect the price
Business response:
Dear KEVIN, thank you for staying with us during your recent visit to our area. We appreciate your review and hope you will accept our apologies for all the inconveniences caused while you were here. We hope you will give us another chance to provide you with the exceptional service you deserve shortly.Sincerely,Hotel Management
Under no circumstances should you choose this property. We were very disappointed with the staff and the room. No coffee pot, no hot water, no glasses, and no utensils even though it is advertised as a kitchenette room.
Business response:
Dear Carol, we appreciate your review and thank you for your feedback. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and it appears as if we failed to share information on the availability of our dishes. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver them to the guest's suite. We have shared your comments with our team for improvement... read more
The bathroom and kitchen counter had hair all over the place, toilet wasn’t clean . Won’t be going back.
Business response:
Dear Bertha, on behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon.Sincerely,Hotel Management
Uncleaned Linens, Cockroaches in the bathroom, bad smell in the room, no amenities like shampoo/soap etc.
Business response:
Harish, thank you for being our guest and sharing your review. We apologize for the issues you encountered during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret the inconvenience it caused you. We will follow up on your concerns with appropriate teams and our pest-control provider to ensure we are well poised to serve you better in the future. Please know that in-room amenities, such as hairdryers, coffee machines, etc., are available and complimentary at the front desk at any ti... read more
Frequently asked questions about Extended Stay America Premier Suites - Austin - Austin Airport
How is Extended Stay America Premier Suites - Austin - Austin Airport rated?
Extended Stay America Premier Suites - Austin - Austin Airport has a 3.8 star rating with 1,129 reviews.
When is Extended Stay America Premier Suites - Austin - Austin Airport open?
Extended Stay America Premier Suites - Austin - Austin Airport is open now. It will close tomorrow at 12:00 a.m.