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Extended Stay America Premier Suites - Austin - Austin Airport
- Hotels
- Austin, TX
About this business
Location details
1311 Airport Commerce Dr., Austin, TX, 78741, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I had the worst checkin that a person can have For some reason they have to take a company of my passport, which is creepy. When I asked why, the front desk lady reply was offensive and aggressive. I still want to know why they took a pic of my passport ID. They already blocked money from my CC. Another thing, usually I get a receipt after my checkout, I didn’t get one from them.!
Business response:
Thank you for taking the time to leave a review; we appreciate your feedback. Please accept our apologies for the lack of attentiveness you encountered at our front desk. We will address this with the appropriate individuals and take the necessary actions to elevate our service levels. Regarding your concern about the receipt, we would like to mention that when making a reservation through a third-party website, a receipt is typically given at the same time. We continually strive to deliver service that goes above and beyond... read more
The property although 3 years old looks brand new. It is clean and well kept and near the airport. The night staff Gwen, is unwelcoming. She seemed annoyed that a bunch of Asians checked in the middle of the night. No good evening or welcome to ESA! Smiling seemed to be not on her diary! Her morning counterpart is even worse, Jessie, who claimed to be the manager. We asked for late check out since we checked in late and he denied. We had several rooms occupied and asked for even just one room so we can hold a family prayer b... read more
Business response:
Lauro, thank you for staying with us and for sharing your review. We are sorry you encountered the service issues from our front desk associates, as this is unacceptable. We have reviewed your feedback with the appropriate individuals, and steps are being taken to ensure such concerns are not repeated. Thank you again, and we look forward to having another opportunity to show that we are passionate about providing great experiences for every guest. Sincerely, Hotel Management
This place was absolutely no-frills. Sort of like a Motel-6 but inside access. Bare bones lobby and limited staff, no dining options, and forget about breakfast. Room was clean but barren. No hair dryer. Water pressure in the shower was almost non-existent and it took forever for it to warm up to a barely acceptable temperature. AC ran all night long. I was here for one night on business. I can't imagine an "extended stay" here. I won't be back.
Business response:
Jerry, thank you for being our guest. We apologize for not meeting all of your expectations and for any miscommunication regarding our in-suite amenities. Our guests often bring their personal items from the home to use in their suite, so our hairdryers and toiletries are available upon request at the front desk and always complimentary. We are also sorry for the issues you had with the lack of hot water in your accommodations. We have addressed this concern, and we hope you will see this as the isolated incident that it was... read more
When we arrived, they informed us that the key system was not working and would be a few days. They would have to let us in our room everyday. This would have been a problem since we were staying for 6 days. The told us we could also just relocate with our third party(hotels.com) which we did. The front desk was super friendly and super helpful! The room was nice also, there was a full kitchen which we loved! but no swimming pool
Business response:
Tracy, thank you for taking the time to share your feedback. We regret not meeting your expectations and apologize for the inconvenience you experienced with the key cards. We will address this with our engineering team and fix the problem immediately. On a positive note, we are happy you were pleased with the service our associates delivered and that you appreciated having the convenience of a kitchenette in your suite. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerel... read more
I called before booking to ask about the free shuttle to the airport and was told yes but later when checking in was told that they don't do that. The shuttle was one reason I booked this hotel, not happy.
Business response:
Eduardo, thank you for choosing to stay with us. We were sorry for the miscommunication and that we did not meet your expectations. We will share your comments with the appropriate individuals, and we would appreciate you giving us another opportunity so you can experience our hotel as you should have on this visit. Sincerely, Hotel Management
Business response:
Patricia, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Austin - Austin Airport
How is Extended Stay America Premier Suites - Austin - Austin Airport rated?
Extended Stay America Premier Suites - Austin - Austin Airport has a 3.8 star rating with 1,129 reviews.
When is Extended Stay America Premier Suites - Austin - Austin Airport open?
Extended Stay America Premier Suites - Austin - Austin Airport is open now. It will close tomorrow at 12:00 a.m.