Extended Stay America Premier Suites - Austin - Austin Airport

Business response:

Dear Melissa, Our primary focus is on offering our guests comfortable accommodations at reasonable rates, so we are glad that you enjoyed your overall stay. However, we want to apologize for the issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will allow us another opportunity to show you the outstanding experience that we strive to provide every guest.Sincerely,Hotel Management 

Business response:

Dear Martha, Thank you for your positive feedback about our well-maintained hotel. We strive to offer our guests a clean and comfortable environment, and we're pleased to read that you had that experience. We're also happy that our staff contributed to making your stay memorable. We take pride in our team and are committed to providing excellent service every day. We appreciate you choosing to stay at Extended Stay America and hope to welcome you back soon.Sincerely,Hotel Management 

Business response:

Dear Melissa, We are glad you loved many aspects of our hotel, and your overall stay was pleasant. We are disappointed that we may not have lived up to all of your expectations and are grateful for your feedback. Please accept our apologies for any inconvenience you experienced with the ice machine. We appreciate you bringing this to our attention. We utilize feedback like yours to improve our guest experience; therefore, we appreciate you leaving your review. Thank you for staying with us, and we hope you will give us anoth... read more