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Extended Stay America Premier Suites - Austin - Austin Airport
- Hotels
- Austin, TX
About this business
Location details
1311 Airport Commerce Dr., Austin, TX, 78741, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room smelled of dog pee. There was a clump of gray dog hair on the lower shelf in the bathroom. I was woken at 2:30 am hearing the floor above me squeaking as someone was walking around in the room above me. Also, I was not happy that the Hotel was 6 minutes from the airport and no shuttle.
Business response:
Dear Diane, Thank you for choosing us and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please allow us to host another occasio... read more
Spent one night. No issues. Fast check in, friendly staff, convenient to restaurants and airport.
The breakfast it’s just a muffin and coffee. The place is comfy and clean, staff friendly but no shuttle to the airport and limited gym.
Business response:
Dear Angelo, Thank you for reviewing our hotel. It is nice that you had a satisfactory time and enjoyed the positive highlights. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Please accept our apologies for the disappointment caused by the breakfast choices. Your remarks are noted and will be shared with the concerned individual for improvement, as we want our guests to have a... read more
Lovely stay The front desk staff was super friendly and helpful.
Shower pressure really low, the water fountains didn’t work, needs better breakfast options.
Business response:
Dear DeMarcus, Thank you for taking the time to write a review regarding your stay with us. On behalf of our entire team, please accept our sincere apologies for your issues while with us. Thank you again for sharing your observations, and we will pass them on to our concerned team for improvement. Our front desk team can help you make your time with us better. Please give us another opportunity to meet your expectations. Sincerely,Hotel Management
Staff was very nice, rooms were clean and comfortable beds.
Frequently asked questions about Extended Stay America Premier Suites - Austin - Austin Airport
How is Extended Stay America Premier Suites - Austin - Austin Airport rated?
Extended Stay America Premier Suites - Austin - Austin Airport has a 4.4 star rating with 683 reviews.
When is Extended Stay America Premier Suites - Austin - Austin Airport open?
Extended Stay America Premier Suites - Austin - Austin Airport is open now. It will close tomorrow at 12:00 a.m.