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Extended Stay America Premier Suites - Charlotte - Pineville - Pineville Matthews Rd.
- Hotels
- Charlotte, NC
About this business
Location details
8405 Pineville - Matthews Rd., Charlotte, NC, 28226, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad The room smelled like cat urine. I requested a new room. The receptionist (who was the only good thing about this hotel) confirmed there were rooms available she could move new to, she just needed to get permission from her manager. The manager refused to approve the room change, forcing us to sleep another night in a room that smelled of cat urine. We ended up leaving and finding a new place to stay. The receptionist that checked me in. She was the only positive I can say about this hotel.
Business response:
Dear Grubb, Thank you for sharing your experience with us. While we are glad to hear that one of our associates from the front desk had a positive impact. However, we sincerely apologize for the unacceptable condition of your room and the lack of support you received in resolving the issue. Your feedback is very important, and we will be reviewing this matter with our team to ensure that future guests receive clean accommodations. We are sorry for the inconvenience you faced and appreciate you bringing this to our attention.... read more
Disappointing
HMMMMM! No top of everything it's issue with the television again and you see a reservation please don't harass me to pay you know it's going to get paid and starting to see insects again Staff and location is perfect!
Business response:
Dear Dwayne, Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our staff and location to be perfect. At the same time, we sincerely apologize for the issues you experienced with the television, the concerns regarding insects, and any discomfort caused by payment-related communication. This is certainly not the level of service we aim to provide. Your comments have been shared with the relevant teams. We truly appreciate your feedback, as it helps us improve our guest experien... read more
Great place just needs a upgrade in area's! Having to pay for wifi $5 a day robbery, people staying here have business to take care of! Laundry $4 to wash and dry ridiculous and no special rates for one's with extended stays wow that's in the Name of the Business. But just my take The staff and location are great!
Business response:
Dear Dwayne, Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our staff and location to be great and that you enjoyed your stay overall. We appreciate your comments regarding Wi-Fi charges, and laundry pricing. Your concerns have been shared with our management team for review as we continually evaluate our services and pricing to better meet guest needs, especially for extended stays. Guest feedback is valuable in helping us improve. We hope to have the opportunity to welco... read more
Bad
Fair
Fair The staff was ok. The hotel overall was a fair 2.5 star. The smell in the stairwell is overbearing. The room had a very bad stench. The air conditioning unit had a bad smell as well. The pull out couch was absolutely filthy and worn completely out, we could not utilize it. The bed was very low and made A LOT of noise. The chair in the shower was disgusting, needs to be soaked in bleach.
Business response:
Dear Guest, Thank you for taking the time to share your detailed feedback. We regret that your stay was impacted by multiple concerns. We understand that these issues fall short of the standards we strive to maintain, and your comments have been shared with our housekeeping and maintenance teams for immediate attention. We appreciate you bringing these concerns to us and hope to have the opportunity to provide you with a much-improved experience in the future. Sincerely, Hotel Management
Room 124 Need to fix the TV'S in the rooms all of them don't work and no compensation for the inconvenience Staff are great especially Exsavier and Coco have been nothing but a pleasure and a joy!
Business response:
Dear Dwayne, Thank you for sharing your feedback. We are delighted to hear that Exsavier and Coco made such a positive impression during your stay. At the same time, we sincerely apologize for the inconvenience caused by the televisions not working in your room. Your comments have been shared with our maintenance team to ensure the issue is addressed promptly and that guest concerns are handled with greater care in the future. Extended Stay America hopes to welcome you back with a much smoother stay. Sincerely, Hotel Managem... read more
Quiet clean hotel Booking.com took my payment then I had to turn around and pay the property to get the keys. Booking.com still hasn’t given me any information about when I will be refunded. Booking.com customer service is horrible. Clean hotel quiet as well allowed pets
Business response:
Dear Tiffany, Thank you for sharing your feedback. We are glad to hear you found the hotel clean, quiet, and pet-friendly. We sincerely apologize for the confusion and frustration regarding the payment process and understand how inconvenient it was to deal with the additional charges and the delay from Booking.com. While the booking platform handles payment processing, we appreciate your comments and will continue to work on improving communication to make check-in smoother for future guests. We hope you will consider stayin... read more
Frequently asked questions about Extended Stay America Premier Suites - Charlotte - Pineville - Pineville Matthews Rd.
How is Extended Stay America Premier Suites - Charlotte - Pineville - Pineville Matthews Rd. rated?
Extended Stay America Premier Suites - Charlotte - Pineville - Pineville Matthews Rd. has a 4.1 star rating with 1,222 reviews.
When is Extended Stay America Premier Suites - Charlotte - Pineville - Pineville Matthews Rd. open?
Extended Stay America Premier Suites - Charlotte - Pineville - Pineville Matthews Rd. is open now. It will close tomorrow at 12:00 a.m.