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Extended Stay America Premier Suites - Charlotte - Pineville - Pineville Matthews Rd.
- Hotels
- Charlotte, NC
About this business
Location details
8405 Pineville - Matthews Rd., Charlotte, NC, 28226, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Overall, my stay was disappointing due to the uncomfortable bed, noisy guests, and recurring key card problems. The bed was extremely uncomfortable, and after four nights I was in a lot of pain. I actually had to check out early because of this. On top of that, some guests were being very disruptive, blasting loud music throughout the night, which made it difficult to sleep. The key card was also a constant issue—it stopped working daily and had to be reprogrammed each time. Overall, I was very disappointed with my stay. Loc... read more
Business response:
Dear Ben, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we continually grow and improve based on our guests' feedback. With that said, it is nice to know you were pleased with our staff and enjoyed the location. We hope to ... read more
Bad We got there,nobody was at the counter, then Linda finally came out and stared at us, I told her we were there to check in. She got out IDs scanned them then got on the phone for 15 minutes. Finally said they had one room left that we could check and see if it was up to our standards.. the room smelled like mold, they had a fan going, big wet spot on the ceiling, disgusting. So 30 minutes later we had to leave at 1am with 2 sleeping children and all our bags in hand and go book a different hotel. Awful experience.
Business response:
Dear Blanca, Thank you for choosing us and for taking the time to share your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we continually grow and improve based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the ... read more
Fair
Very disappointing The bathtub was full of mold. The sheets were dirty. The whole facility was dirty and very uncomfortable. I ended up leaving with my children. It was not a safe place. Nothing only the location
Business response:
Dear Felicy, Thank you for sharing your experience. We’re truly sorry to hear about the condition of your suite and that you felt uncomfortable during your stay. This is not the experience we aim to provide, especially for families. Your comments are being shared with our housekeeping team for immediate review and corrective action. We regret that we fell short of delivering the welcoming environment you expected and deserve. We hope we’ll have the opportunity to provide a much better experience in the future. Sincerely, Hot... read more
Wish it to be a better place Kitchen is absolutely empty! Just the way you see it at pictures. You have to go and ask every single item you need, they may not have it. So be ready to come with pans and pans if you want to use kitchen :) Location is convenient but be ready to some noise
Business response:
Dear Iuliia, We are glad to hear that you found our location convenient, although we understand that noise disruptions and the lack of stocked kitchen items in the rooms affected your overall experience. We strive to provide a comfortable and functional space for all our guests, and we apologize for any inconvenience caused by our kitchen setup. While we do offer kitchen essentials upon request, we regret any inconvenience caused and will explore ways to improve the availability and communication surrounding this amenity. Yo... read more
Bad
Not happy Smells The room smells . No dish wash or scrubber provided
Business response:
Dear Varun, Thank you for taking the time to share your experience. We're grateful you chose to stay with us, and we appreciate your honest feedback. We regret that aspects of your visit did not meet expectations, and we apologize for any discomfort caused. Your comments have been noted and will be addressed with the appropriate teams. We hope to have the opportunity to welcome you again for a stay that better reflects our commitment to guest satisfaction. Sincerely, Hotel Management
Never again The bathrooms were clean but the shower in one room was loaded with mould as was the bathtub in the other. We had no choice we had to use them but it was definitely off putting Looks nice from the outside
Business response:
Dear Constance, Thank you for sharing your feedback. While we’re glad certain aspects of your stay were satisfactory, we sincerely apologize for the condition of the bathrooms, which clearly fell short of expectations. We understand how unsettling that must have been and regret the inconvenience it caused. Your comments have been shared with our housekeeping leadership to ensure immediate attention. We remain committed to improving our guest experience and hope to welcome you back for a more comfortable and reassuring stay. ... read more
Poor
Frequently asked questions about Extended Stay America Premier Suites - Charlotte - Pineville - Pineville Matthews Rd.
How is Extended Stay America Premier Suites - Charlotte - Pineville - Pineville Matthews Rd. rated?
Extended Stay America Premier Suites - Charlotte - Pineville - Pineville Matthews Rd. has a 4.1 star rating with 1,222 reviews.
When is Extended Stay America Premier Suites - Charlotte - Pineville - Pineville Matthews Rd. open?
Extended Stay America Premier Suites - Charlotte - Pineville - Pineville Matthews Rd. is open now. It will close tomorrow at 12:00 a.m.