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Extended Stay America Premier Suites - Cleveland - Independence
- Hotels
- Independence, OH
About this business
Location details
6025 Jefferson Drive, Independence, OH, 44131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We should have been advised of construction and that the pool was not open for our one night stay!
Business response:
Dear Guest, Thank you for your feedback. We understand how disappointing it must have been to arrive expecting specific amenities and find them unavailable. While construction and maintenance are sometimes necessary to improve the guest experience, we regret any communication lapses and that this impacted your stay. We appreciate your understanding and hope you’ll visit again so we can provide a more seamless and fulfilling stay in the future.Sincerely,Hotel Management
Great stay.
Business response:
Dear Guest, Thank you for staying at Extended Stay America and for your generous rating. We love reading comments like yours, as our goal is to ensure an excellent and memorable experience for every guest. We appreciate you sharing your feedback and look forward to seeing you again soon. Sincerely, Hotel Management
Great stay for price
Business response:
Thank you, Wendell for the great review.
Business response:
Thank you for the feedback
NA
Business response:
Thank you for the feedback.
Overall My experience was great everything was nice and clean, I would just complain about 2 things one the water of the shower not hot at all I had to ask my partner 2 times to flush the toilet so I can get some hot water. 2 the smell in the hotel smelt like cigarettes weed and raw chicken, other then them 2 things my stay was nice they were helpful of anything I need I’ll give it 7/10
Business response:
Thank you for the feedback.
Very noisy even after posted quiet time.
Business response:
Dear Guest, Thank you for your feedback. We understand the importance of a peaceful stay and regret that noise was a concern during your visit. While every effort is made to maintain a quiet environment, occasional disturbances may occur. Guest comfort remains a priority, and we will continue promoting a considerate atmosphere for all. We hope to welcome you back for a more relaxing experience. Sincerely,Hotel Management
Elevator, every time I stay there the Elevator is down
Business response:
Thank you for your feedback
Did not realize that though this was extended stay, there were many people LIVING there, like it was an apartment. In fact, that is what I felt we were living in. The pool was closed, so that ruined some of our plans, and the first night was extremely noisy….doors slamming, people yelling up the hallways. Outside was not real nice. Only good thing were the staff…very friendly and helpful. Not going back
Business response:
Dear Guest, We appreciate your feedback and regret that your stay fell short of expectations. Our accommodations do attract a mix of short- and long-term guests, and we are sorry to see how this affected your experience. We also apologize for the noise disturbances which impacted your plans. Please know that providing efficient and respectful service is always our goal despite unforeseen challenges that may arise. Your comments regarding the demeanor of some of our associates are taken seriously and will be reviewed internal... read more
Frequently asked questions about Extended Stay America Premier Suites - Cleveland - Independence
How is Extended Stay America Premier Suites - Cleveland - Independence rated?
Extended Stay America Premier Suites - Cleveland - Independence has a 3.5 star rating with 3,614 reviews.
When is Extended Stay America Premier Suites - Cleveland - Independence open?
Extended Stay America Premier Suites - Cleveland - Independence is open now. It will close tomorrow at 12:00 a.m.