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Extended Stay America Premier Suites - Cleveland - Independence
- Hotels
- Independence, OH
About this business
Location details
6025 Jefferson Drive, Independence, OH, 44131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for the feedback.
Pleasantly surprising Check in was quick, having to have $100 for deposit I think is a bit much however I guess I understand. Nice restaurant close by. Clean outside and inside friendly customer service
Business response:
Dear Guest, It is fantastic that you enjoyed your time at Extended Stay America. We are delighted that we left you with such a wonderful impression upon arrival and during your stay. Your praise for our warm hospitality and convenient location is much appreciated! Thank you for taking the time to share your feedback. We look forward to hosting you again soon. Sincerely, Hotel Management
Not sure Not real friendly at the front desk. Didn't explain anything about checkout or breakfast.
Business response:
Dear Guest, Thank you for sharing your experience. We regret that your arrival did not meet the welcoming and informative standard we strive for. Ensuring clear guidance and a courteous introduction to our services is a priority, and we apologize that this was not the case during your visit. Your feedback is invaluable, and we will review it with our guest services team to ensure a more attentive and supportive approach in the future. We appreciate you bringing this to our attention and look forward to providing you with a m... read more
Tina at the front desk is wonderful and so is Willie. They have a great staff and a very nice hotel
Business response:
Thank you London!
This is one of the only hotels I bother to stay at. Very friendly staff and fair rates. Quality rooms with great amenities and unbelievably comfortable beds. The good cable television is a bonus too.
Business response:
Dear Guest, Thank you for being our guest and providing your comments. It is always great to know when guests choose us as their go-to spot! We are pleased that our team and room features helped make your visit such a fulfilling one. At Extended Stay America, we aim to make each stay comfortable and seamless, and your kind words make it all worthwhile. Thanks again for the review, and we look forward to having you back soon!Sincerely,Hotel Management
Breakfast was poor.
Business response:
Dear Guest, Thank you for choosing to stay with us and for sharing your thoughts. We’re grateful for your positive remarks and truly regret that your dining experience fell short of expectations. Guest feedback is important to us, and your comments will help guide improvements moving forward. We hope to have the pleasure of welcoming you back in the future and providing a stay that better reflects the standards we aim to uphold. Sincerely, Hotel Management
All great
Business response:
Thank you Gustavo!
1 elevator not working and the other broke one night. So we had to climb stairs to get to our room. Breakfast was minimal.
Business response:
Dear Thomas, Thank you for taking the time to share your experience. We truly appreciate your positive remarks and are grateful you chose to stay with us. We regret that certain aspects of your visit did not meet expectations and apologize for the inconvenience. Please know your comments are valued and will be shared with our team for improvement. We look forward to welcoming you again and providing a more seamless and comfortable stay. Sincerely, Hotel Management
I choose this place based on price and reviews but I wasn’t happy with policies that I wasn’t warned about. They charge a $108 fee in case of room damages…not a hold so low I have to wait until my bank refunds it. They advertise free WiFi which technically you get but you have to purchase internet time so I don’t really see the point of making a big deal of free WiFi, no dishes are provided for the kitchens, you have to pay a $100 deposit which isn’t anywhere on the website so you be prepared or can bring your own if you wan... read more
Business response:
Dear Guest, Thank you for taking the time to review your stay. We value your feedback regarding the fee structure and amenities. We sincerely apologize for any inconvenience caused by the lack of clarity around certain policies, including the deposit and housekeeping service. Your comments regarding the breakfast offering have been shared with our team to enhance availability and variety. We are pleased to know that the cleanliness of the property and room met your expectations and that our staff made you feel welcome. We de... read more
Frequently asked questions about Extended Stay America Premier Suites - Cleveland - Independence
How is Extended Stay America Premier Suites - Cleveland - Independence rated?
Extended Stay America Premier Suites - Cleveland - Independence has a 3.5 star rating with 3,614 reviews.
When is Extended Stay America Premier Suites - Cleveland - Independence open?
Extended Stay America Premier Suites - Cleveland - Independence is open now. It will close tomorrow at 12:00 a.m.