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Extended Stay America Premier Suites - Cleveland - Independence
- Hotels
- Independence, OH
About this business
Location details
6025 Jefferson Drive, Independence, OH, 44131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you Frank!
The staff was very friendly. The rooms were very spacious and clean. However, in all the hallways, common areas and on our floor the smell of weed was extensive. We would walk down our hall and that is all we would smell, we got on the elevator and the smell, and we went outside to go to our car and weed. We did like the location to where we were visiting, but we will not be visiting this hotel again.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about the cleanliness issue you experienced. That’s not the atmosphere we want for our guests; we understand how disappointing that must have been. Your feedback is invaluable, and we will address this matter with our housekeeping team to ensure such oversights do not recur. On the positive side, we’re glad your spacious room met your expectations, and you had memorable encounters with our staff. Your satisfaction is our top prior... read more
I enjoyed my stay no complaints
Business response:
Thank you Alan, we are pleased you enjoyed your stay.
Great stay!
Business response:
Thank you Corey! We look forward to serving you again.
Good stay
Business response:
Dear Guest, We are very pleased that you thoroughly enjoyed your stay at Extended Stay America! Our goal is always to provide a comfortable and welcoming environment for all our guests. We truly appreciate your feedback and look forward to hosting you again. We hope your next visit will be just as enjoyable!Sincerely,Hotel Management
Hotel was ok except there’s a lot of people hanging around
Business response:
Dear Guest, Thank you for sharing your thoughts. It’s great to hear that the overall experience met your expectations. We understand how the surrounding atmosphere can influence a stay, and we’re mindful of creating a space where everyone feels at ease. Your perspective is appreciated and helps guide how we continue to care for our guests. We hope to welcome you back to Extended Stay America for an even better visit next time.Sincerely,Hotel Management
Business response:
Thank you Markeysha! We are pleased you enjoyed your stay.
Business response:
Thank you for the review.
Floors was very dirty. We had to wear shoes to keep our feet clean.
Business response:
Dear Guest, Thank you for being our guest at Extended Stay America. We sincerely apologize that the cleanliness of your room did not meet expectations during your stay. We understand the importance of a tidy and comfortable environment for our guests. Please rest assured that your comments have been shared with our team for review. We appreciate you bringing this to our attention and hope to provide a more satisfying experience on your next visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Cleveland - Independence
How is Extended Stay America Premier Suites - Cleveland - Independence rated?
Extended Stay America Premier Suites - Cleveland - Independence has a 3.5 star rating with 3,614 reviews.
When is Extended Stay America Premier Suites - Cleveland - Independence open?
Extended Stay America Premier Suites - Cleveland - Independence is open now. It will close tomorrow at 12:00 a.m.