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Extended Stay America Premier Suites - Daytona Beach - Ormond Beach
- Hotels
- Ormond Beach, FL
About this business
Location details
275 Interchange Blvd., Ormond Beach, FL, 32174, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No thanks.... Terrible property built 100 feet off the Interstate. The rooms on that side are simply uninhabitable but I was stuck there for a few nights. This property does not provide any of the normal amenities that a hotel has in 2021... No hair dryers, not a pen, scrap of paper or a cup. Food is coffee with fake creamer in a pump bottle and muffins made last year. World's slowest elevator in a big hotel. I would not recommend this property.
Business response:
Jonathen, thank you for your review. We are sorry for not meeting all of your expectations and apologize for the issues you encountered. Kindly note, to ensure the cleanliness of kitchenware, they are kept at the front desk and are delivered to your suite upon request. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Place was ok but the old guy in the front was extremely RUDE! I was getting in late but I called and they said it's fine. He made it such a big deal that we were late the whole time and was rude! I will NEVER stay here again.
Business response:
Thank you for letting us know about your stay. We are extremely concerned to read your comments and apologize for our staff member being rude to you. We know our staff genuinely cares about providing an enjoyable stay to all of our guests so this incident is not a reflection of our usual service. Appropriate measures have been taken to ensure this is not repeated. We apologize for this unpleasant experience and hope you will consider a second visit. Sincerely, Hotel Management
Smelled strongly like smoke.. the whole hotel. Burn marks on the sheets. No one would answer the front desk phone. Coffee pot didn’t work. The only good thing was good location.
Business response:
Thank you very much for staying with us and for taking the time to write a review. We pride ourselves on offering exceptional service and clean accommodations to all of our guests, so we are sorry you did not experience us at our best. We appreciate your business and would welcome an opportunity to restore a favorable impression the next time your travels bring you to our area. Sincerely, Hotel Management
Promised Room & Hotel completely sold out I booked this hotel room through you all. Within 30/45 minutes I showed up at the hotel with my 8 year old son. There were people drinking and smoking out front, and possibly smoking at the check in area. The lady at check-in, asked where I made my reservation, and She told me oh I wish you hadn't done that, we are sold out. She said it is a normal practice for you all not to have updated you site and schedule rooms that are not available. I called your line with 2 hour waits times w... read more
Business response:
Thank you for taking the time to share your feedback. We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. Unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you contact them directly. Thank you again for being our guest, and we hope you will consider staying with us again in the future. Sincerely, Hotel Management
Booked this room weeks ago as we were going to a truck event hosted in Daytona. We live two hours away so staying in Daytona was the best option for us as we knew the event would be going on pretty late. I called the hotel to make sure we could check in late and they told me we could check in anytime before 2am. Show up at the hotel around 12:05am to check in and they tell me they have no reservation for us, I show the clerk my confirmation with my confirmation number with the exact dates we were staying, June 12-13. He tell... read more
Business response:
Courtney, thank you for your candid evaluation. We regret the predicament with your reservation. We will review this with our team and see what transpired. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
Ad said breakfast was included but was told when we checked in that it was not available till June. In the morning we went downstairs assuming that they would at least offer coffee but unfortunately were told it is was not provided as well. Will not stay at this hotel again.
Business response:
Thank you for the candid review. We regret your disappointment with some of our amenities not being available during your stay due to the current circumstances. We do keep updated information on our hotel's website so our guests can be aware of what we currently offer. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Brand New and Clean but terribly disappointing Brand new hotel. No frills. Very clean. Terrible quality - could hear absolutely everything above us. Not sure if the cleaning crew started at 4am or a basketball team was practicing the floor above us but it was so noisy. The room and bathroom were tiny. No mirror outside the bathroom? Small but annoying fact when more than one is trying to get ready for the day. No staff at desk in the morning 3x when I tried to ask for coffee, directions, check out. SLOW SLOW elevator Waited ... read more
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your review. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Daytona Beach - Ormond Beach
How is Extended Stay America Premier Suites - Daytona Beach - Ormond Beach rated?
Extended Stay America Premier Suites - Daytona Beach - Ormond Beach has a 4.1 star rating with 1,948 reviews.
When is Extended Stay America Premier Suites - Daytona Beach - Ormond Beach open?
Extended Stay America Premier Suites - Daytona Beach - Ormond Beach is open now. It will close tomorrow at 12:00 a.m.