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Extended Stay America Premier Suites - Daytona Beach - Ormond Beach
- Hotels
- Ormond Beach, FL
About this business
Location details
275 Interchange Blvd., Ormond Beach, FL, 32174, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay at Hotel We stayed last minute… room was clean, pillows were terrible and I kept hearing noise all throughout the night.When I got up at 5:30am I looked out the window and there were big cement trucks working in the empty lot next door. Kind of disappointed
Business response:
Robert, thank you for staying with us. We sincerely apologize for the noise disturbance you encountered while here and the inconvenience this caused. We wish we had the opportunity to address the issue while you were here, as we would have done our best to ensure you were comfortable. We understand your frustration and are grateful for your patience. On a positive note, we are glad you liked your well-kept suite. We hope to have the opportunity to offer you a more restful night's sleep on your next visit. Sincerely, Hotel Ma... read more
My first experience there was amazing it was nice and very clean and a very good atmosphere…. My second visit which was now the current one Thursday 14 my customer service was wonderful it was the cleaning of the room it was poor also we was placed on a dog floor the room smells like P from the dog it also smell like animals was just laying all over we was placed on the first floor I was so disappointed in my room I didn’t wanna complain I just stayed apologize for the inconvenience I don’t know if I’ll ever return again tha... read more
Business response:
Katrina, thank you for returning to our hotel and sharing your feedback. We take the cleanliness of our property and suites very seriously; therefore, we sincerely apologize for the cleanliness issues you faced during your stay and the inconvenience this caused. Please be assured we will address this with our housekeeping team to ensure we are more consistent in our service delivery. We understand your frustration and are grateful for your patience. We hope you will reconsider and revisit us so we can restore your faith in o... read more
Not good at all
Business response:
Marlen, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
Dirty and the worse customer service ive had in my whole life
Business response:
Edgard, we want to thank you for your recent stay with us and for taking the time to post your review. We sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place so these types of situations do not occur. Regrettably, we failed during this process and for that we are sorry. We will take necessary actions with our front desk and housekeeping staff. We can absolutely do better and hope you will give us the opportunity in the future to prove that to you. Sincerely, Hotel Manageme... read more
Worth place i stayed in
Business response:
On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest. Sincerely, Hotel Management
The gentleman working at the front desk was rude, contrary, and set the tone for an unpleasant stay.
Business response:
Melissa, first of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We can understand your disappointment, and we are truly sorry for the inconvenience you encountered. We hope you will consider returning to our hotel on your next visit to this area. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future. Sincerely, Hotel Management
Arrived at check in. the room that was given was dirty the bed was not made the toilet had pee all over. Went back to the front office and all they had to say was we apologize we have no rooms available for you.
Business response:
Thank you for being our guest. We are sorry for the cleanliness issue you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We would welcome the chance to show you our true hospitality spirit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Daytona Beach - Ormond Beach
How is Extended Stay America Premier Suites - Daytona Beach - Ormond Beach rated?
Extended Stay America Premier Suites - Daytona Beach - Ormond Beach has a 4.1 star rating with 1,948 reviews.
When is Extended Stay America Premier Suites - Daytona Beach - Ormond Beach open?
Extended Stay America Premier Suites - Daytona Beach - Ormond Beach is open now. It will close tomorrow at 12:00 a.m.