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Extended Stay America Premier Suites - Daytona Beach - Ormond Beach
- Hotels
- Ormond Beach, FL
About this business
Location details
275 Interchange Blvd., Ormond Beach, FL, 32174, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I will never stay in this hotel in the future. I spent close to $200 per night for useless hotel. No conditioner to take a shower. Only one tiny shampoo. No hair dryer. Breakfast is very poor.
Business response:
Dear Enas, Thank you for being our valued guest and posting your comments. We are sorry your room did not have the amenities you desired or needed. Being an extended-stay property focused on guests staying for more nights, we offer amenities such as a fully equipped kitchen, complimentary grab-and-go breakfast, and a comfortable in-suite environment to make you feel at home. We also have hairdryers and certain complimentary toiletries available at the front desk for guests who need them. Our front desk takes all requests and... read more
It is clean but it is pricey compared with other hotels that we stayed in Florida. Breakfast is no good, no pools, and no areas to relax. Just stay in your room.
Business response:
Dear Khanh, Thank you for choosing our hotel. We always want to exceed our guest's expectations and sincerely regret not doing so in the mentioned areas. With our complimentary grab-and-go breakfast, free Wi-Fi, and spacious suites with fully equipped kitchens, we believe our hotel is of great value relative to many other hotels in the area. Therefore, we apologize this was not your impression. Thank you again for your feedback, and we hope you will allow us to show you a more enjoyable experience next time you return to Day... read more
Chad, that works overnight, is unprofessional. He needs to be coached for improvement or moved out. Secondly, the water was brown that came out of the shower. That meant we had to start our day with no shower.
Business response:
Dear Clinton, First and foremost, please accept our apologies for the lack of attentiveness you encountered at our front desk. We know a first impression is essential, and your experience is different. We are reviewing this incident with the concerned team member to ensure we are well-poised to serve you better during your next stay. Our maintenance team is already at work to ensure the water issues are fixed on a priority basis. Thank you for taking the time to leave a review; we appreciate your feedback. Please return for ... read more
Pass on this location. Very clean front entrance. Receptionist was very very good at her job. Room was clean but very small and very basic. No coffee. The bad—— They have guests that live at the property. I’m ok with that but when allow them to have a party with loud music that was servicing alcohol until 2AM that disrupts guest sleep. Screaming laughing loud music beer bottles shattering. It was a wreck. Very disappointed that I spent $160 to not sleep because you allow this to happen. Pass on this location
Business response:
Dear Michael, We appreciate you pointing out particular items you loved and areas where we can improve. We are committed to offering the best experience for our guests, and we will use your comments for future improvements. Thank you for choosing us and taking the time to leave your review. Please give us another opportunity to welcome you back soon.Sincerely,Hotel Management
The hotel itself and most of the staff were phenomenal. But there was a new employee at the reception desk who was not knowledgeable and was very argumentative. I needed to extend my stay a few days, so when I approached the desk, I told him I needed to extend my stay a few days. He asked if I wanted to use the card on file, which I did. A minute later he said it added over $500 to my card. Yet he had never asked me how long I needed to extend for. I told him I'd wanted to extend for only two nights, but he had already charg... read more
Business response:
Dear Kevin, thank you for taking the time to share your impressions of our hotel. Although we very much appreciate your comments that you had a great experience overall, we want to apologize for the unsatisfactory service you received from one of our associates. This is not typical of our regular performance, and we will address it appropriately. We hope you will return so we can make it up to you. Sincerely,Hotel Management
No regard for guests safety Check in was great. At 5:30 am the Hotel lost power, there were NO lights,the hallway was completely blacked out. The lighted exit signs lost battery power after 2.5 hours. The stair way from the 4th floor was lit with flashlights on every other landing. Once it started getting light out the only light in the stair way was from windows on every other landing. This was a very dangerous situation for a full hotel!
Business response:
Dear David, we are very disappointed that we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We appreciate you sharing these details and are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Daytona Beach - Ormond Beach
How is Extended Stay America Premier Suites - Daytona Beach - Ormond Beach rated?
Extended Stay America Premier Suites - Daytona Beach - Ormond Beach has a 4.1 star rating with 1,947 reviews.
When is Extended Stay America Premier Suites - Daytona Beach - Ormond Beach open?
Extended Stay America Premier Suites - Daytona Beach - Ormond Beach is open now. It will close tomorrow at 12:00 a.m.