This profile has been claimed by the business owner or representative.
Extended Stay America Premier Suites - Daytona Beach - Ormond Beach
- Hotels
- Ormond Beach, FL
About this business
Location details
275 Interchange Blvd., Ormond Beach, FL, 32174, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smelly carpet. Poor breakfast
Business response:
Dear Sebastián, Thank you for sharing your experience with us on your recent visit to the city. We always try to keep our guests happy and satisfied with our services. However, we are sorry for your disappointment with the breakfast choices not meeting your taste this time. Your remarks will be shared with the concerned individual for improvement. Further, we apologize for the carpet's cleanliness issues, which disappointed you. We will discuss this with our housekeeping team so it can be improved. Please revisit for more wo... read more
2 day quick stay . It was clean and tidy . I wish there was already a coffee maker in the room and maybe a bowl or two. You had to ask. The first day breakfast was provided but they were out of eggs . Second day I had to ask. Second day we came home and the key wasn’t working they had us plugged in for 1 night instead of two. Just a lil of a pain as we had a long day and had to go sort that out but it was quick and she was nice. The bed was the worst part about the stay it was very cheap and uncomfortable .
Business response:
Dear Anna, Thank you for sharing your feedback. We're glad you found the room clean and tidy during your stay. However, we apologize for not meeting your expectations, especially with the bed and our complimentary grab-and-go breakfast. We will share your comments with the relevant team for enhancement. Regarding the lack of coffee makers and bowls in the room. Please know these amenities are available at the front desk and are complimentary upon request. While we are glad that our staff quickly resolved the room key issues,... read more
Stayed for two weeks and the housekeepers never came to clean my room. I was told by the front desk I had to bring down my own dirty linen and towels and pick up more clean ones. The halls never was vacuumed and debris was everywhere.
Business response:
Dear LaJoya, We sincerely apologize for the inconvenience you experienced during your two-week stay. It is regrettable that the cleanliness of the halls and our housekeeping services did not meet your expectations. Our primary goal is to provide clean and comfortable accommodations for every guest, and we apologize for any inconvenience caused during your stay. While housekeeping services are typically provided every week, they are always available upon request for a nominal fee. We understand and apologize for your concern ... read more
The Good, the Bad and the ugly. The Good-the room was spotless; the bad-the desk clerk was so rude the poor woman in front of us was in tears. We could not get internet and when we called the clerk came up and said he couldn't do us and would come and give us a phone # to call. we called and the person had nothing to do with computers. There were only granola bars and muffins for breakfast. The ugly-the room looked like a prison cell. It was bare bones with a dark gray wall and the rest was white.
Business response:
Dear linda, Please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We ho... read more
Proceed with caution Not the greatest stay. Came to stay during a family emergency and normally the rates are $120. I was charged $350 a night which is far far to high. The hot water was Luke warm at best. The bathroom wasn't cleaned (there was hair in the shower I had to clean out myself), bugs on the bed. Clear pest problem, the stove top was dirty , toilet barely flushed (had to flush several times) and there was alot of noise throughout that prevented a good night's sleep. If you get the normal rate of $120 then it would... read more
Business response:
Dear David, Thank you for choosing us and for sharing your comments during your emergency visit to the city. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedb... read more
Frequently asked questions about Extended Stay America Premier Suites - Daytona Beach - Ormond Beach
How is Extended Stay America Premier Suites - Daytona Beach - Ormond Beach rated?
Extended Stay America Premier Suites - Daytona Beach - Ormond Beach has a 4.1 star rating with 1,947 reviews.
When is Extended Stay America Premier Suites - Daytona Beach - Ormond Beach open?
Extended Stay America Premier Suites - Daytona Beach - Ormond Beach is open now. It will close tomorrow at 12:00 a.m.