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Extended Stay America Premier Suites - Daytona Beach - Ormond Beach
- Hotels
- Ormond Beach, FL
About this business
Location details
275 Interchange Blvd., Ormond Beach, FL, 32174, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible stay Towels were dirty. Room smelled of moisture. They double charged me and then told me there was nothing they could do and kept given me numbers to call to resolve.
Business response:
Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Convienent to the highway. Our room was in front of the elevator and it was very noisy. Air conditioner sounded broken and made a very loud noise when turning off. Traffic from highway very noisy. Many noisy people throughout the night. Breakfast could be better. It was granola bars, yogurt, instant oatmeal packets and cold packages hard boiled eggs. Room could have been equipped with more wash cloths and shampoo. Will not stay here again.
Business response:
Dear Angelica, Thank you for your review. We are sorry for your disappointment with the breakfast options not being to your liking. We will note your feedback as we always want to know how to improve our guest experience. Also, we regret the noise concerns that you mentioned. We will address this promptly, as a comfortable and good night's rest is essential to a hotel experience. Please accept our apologies and consider giving us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Manageme... read more
This property had the worst beds.
Business response:
Dear Shawn, Thank you for taking the time to write a review about your recent stay. Our main priority is to provide a comfortable stay for our guests; therefore, we apologize that you were not completely satisfied with our beds. We will address this immediately with our housekeeping team and genuinely appreciate you bringing this to our attention. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing.Sincerely,Hotel Management
Staff is disgusting. Other guests are loud and violent.
Business response:
Dear Matt, Thank you for choosing us and sharing a review of your stay. We sincerely apologize for the delay in your check-in and your experience with our staff not being their best during your visit. Our top priority is outstanding hospitality and thoughtful service for the comfort of our guests. We will address your concern to ensure this does not happen again. Thank you for your patience and for bringing this to our attention. We look forward to hosting you again for a better experience. Sincerely,Hotel Management
Staff was extremely unprofessional and rude. When other guests were physically fighting, being violent, and loud at all hours of the night, they did nothing. You could literally hear people being beat up in the room above you and they tell you they can’t do anything about it. Very unsafe.
Business response:
Dear Matt, Thank you for staying at our hotel and sharing your concerns. We are disappointed to learn that the actions of other guests affected your time with us, and we are deeply sorry that our staff was not as responsive as they should have been in addressing your specific concerns. We certainly understand the frustrations this caused. Rest assured, we will review these concerns with our associates to make sure we are promptly and appropriately responding to every guest request. Thank you for taking the time to leave this... read more
Security deposit This propert now charges $150 security deposit at check in!!! That’s more than the hard rock or a resort. That’s obsurd. You advertise as a “no frills” hotel. But want to hold more than what you change a night for a room. Will never stay here again. With zero amenities. I can spend the same amount for a hotel with a pool and breakfast
Business response:
Dear Jennifer, Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry that our deposit policy inconvenienced you, and we hope you will consider staying with us again.Sincerely,Hotel Management
Bare bones You get what you pay for. Was the room clean, yes. Which is most important. However, this place has a full kitchen and nothing in it. Everything you need in this room you have to go ask the front desk for. They don’t have enough pans or plates for every single room. I got a couple forks and one pot after shopping for groceries. You get no sponge or soap to do any dishes. They nickel and dime you for everything. If you want to check in early, there is a fee. You have one single bar of soap in your room. No hair dry... read more
Business response:
Dear Jennifer, We apologize for your disappointment with the room amenities and our complimentary breakfast. Being an extended-stay hotel, we have a fully equipped kitchen in every room with a stovetop, microwave, and full-sized refrigerator. The kitchenware and hairdryer are kept at the front desk to ensure it's clean when a guest check-in and needs them, and we offer cleaning weekly. However, this service is available at all times at a nominal fee upon request. We are sorry if this was not communicated to you during check-... read more
Frequently asked questions about Extended Stay America Premier Suites - Daytona Beach - Ormond Beach
How is Extended Stay America Premier Suites - Daytona Beach - Ormond Beach rated?
Extended Stay America Premier Suites - Daytona Beach - Ormond Beach has a 4.1 star rating with 1,947 reviews.
When is Extended Stay America Premier Suites - Daytona Beach - Ormond Beach open?
Extended Stay America Premier Suites - Daytona Beach - Ormond Beach is open now. It will close tomorrow at 12:00 a.m.