Extended Stay America Premier Suites - Fort Lauderdale - Convention Center - Cruise Port

Business response:

Thank you for evaluating your stay with us. We apologize for the cleanliness issues you encountered while you were here. Please be assured that we have discussed your concerns with our housekeeping team, and we’re working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Sincerely, Hotel Management 

Business response:

Dear Guest, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management 

Business response:

We apologize for the service issue you experienced at the time of check-in. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. Since we have fully equipped kitchens with a full-size refrigerator which includes ice trays for your convenience, we do not have ice machines on our property. We encourage you to try us again in the future, and we are confident you will enjoy a better stay. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to review your stay. We apologize for the inconvenience you had due to our hotel policy and for not meeting all your expectations. Please know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. We will also share your feedback with the people in our organization who are responsible for formulating plans for future renovations. We hope you will give us a second chance to deliver ... read more

Business response:

We offer our sincere apologies for the poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these problems from happening again. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management 

Business response:

Please accept our apologies for the service issues you experienced and for failing to provide you with a stress-free stay. It is always our goal to provide excellent guest service, so we regret that we did not provide the level of attention we normally do. We promise you that we will use your evaluation to step up our game. We hope that you will give us another chance to show you our hospitality and stay with us the next time you are in our area. Sincerely, Hotel Management 

Business response:

Cynthia, thank you for posting a review of your stay. We apologize for the service issues you encountered while you were here and for the inconvenience you had due to it. Please be assured that we have shared your feedback with the concerned teams, and we’re taking extra care to avoid such incidents from happening again in future. We hope you will give us another chance so we can make it up to you. Sincerely, Hotel Management 

Business response:

Please accept our sincere apologies for the cleanliness issues you experienced and for the lack of water. We will address your concern with the appropriate individuals immediately to take corrective action so that it does not happen again. Once again we are sorry, and we hope you will give us another opportunity to redeem ourselves on a future stay. Sincerely, Hotel Management