This profile has been claimed by the business owner or representative.
Extended Stay America Premier Suites - Fort Lauderdale - Cypress Creek - Park North
- Hotels
- Pompano Beach, FL
About this business
Location details
1401 W. McNab Rd., Pompano Beach, FL, 33069, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The bathroom was disgusting and in poor condition. The Kitchen was good an almost new. Big refrigerator. The bed was ok, the sofa bed was a nightmare, moldy and rusty.
Business response:
Dear Zoran, Thank you for staying at our hotel. We are happy your overall experience was pleasant. We are also glad that you liked our fully equipped kitchen and comfortable bed. However, we will share your comments regarding the bathroom and sofa bed with our housekeeping team. Without feedback, we cannot improve our service to our guests, so we thank you for sharing. We appreciate your patience, and we hope to have another opportunity to welcome you again to our hotel.Sincerely,Hotel Management
Even though they offer breakfast included there is only coffee and muffins, so it is better to specify the type of meal they will serve so customer can schedule better they itinerary and choose a accommodation knowing what they will receive instead of have a hard time finding out that breakfast is not what they mean to be.
Business response:
Dear Midalia, Thank you for choosing to stay with us and for taking the time to share your review. We are pleased that, with the exception of a few issues, you had a pleasant stay overall. In addition, please know that your comments regarding breakfast have been shared with our associates as a significant way of understanding how we can continue to deliver outstanding experiences. It was our pleasure to host you, and we look forward to seeing you soon.Sincerely,Hotel Management
Exceptional service and comfortable
Business response:
Dear Trevelyn, Thank you for providing us with your feedback regarding your recent stay at Extended Stay America. We are committed to delivering exceptional service to each guest, so we are thrilled to read your positive comments about our staff and their excellent hospitality. Thank you for choosing to stay with us during your travels, and we hope to welcome you back soon when you revisit the area.Sincerely,Hotel Management
My room wasnt properly cleans when i arrive. I went back to the lobby and got another room which i had to accept one way smaller and not on any upper floor. Everything els was ok
Business response:
Dear Odane, Thank you for staying with us. We are pleased that you enjoyed your overall stay. However, please accept our apologies for not providing the impeccable accommodations you should have received and for any inconvenience this caused. We aim to exceed our guests' expectations; therefore, we are so sorry for any oversights on our part. Your concerns have been shared with the proper individuals, and we are grateful for the feedback. What you experienced is not typical, and we would love for you to give us another try t... read more
There is no service available, no houses keeper to clean my room and to charge my bed set ,no room has been cleaned. I have been to this hotel for 5 days, and no one has ever come close clean my room. I have to ask for clean linens to change my bed on my own. They said breakfast is included on the package.there is no breakfast just a coffee and and a little donut. I woke up to get some breakfast there was nothing. Unfortunately, I’m not recommend any one to stay there. This extended is the worst hotel for guests to stay. I u... read more
Business response:
Dear WILFRID, Thank you for selecting us. Our primary motto is to keep all our guests happy and satisfied during their stay with us. However, we are sorry for the inconvenience caused by the housekeeping policy. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. We also offer a complimentary linen exchange service at the front desk. In response to your feedback, we will ensure our fr... read more
All hotel need a Ice Machine, and Wi-Fi
Business response:
Dear Tara, Thank you for choosing to stay at Extended Stay America and for taking the time to share your thoughts. We are delighted to see by your rating that you had an enjoyable overall experience during your visit. However, we apologize for any inconveniences you encountered and appreciate you bringing them to our attention so future guests can enjoy a seamless and comfortable stay. Your feedback is invaluable to us, and we hope to welcome you back soon to provide you with an even better experience.Sincerely,Hotel Managem... read more
Shower extremely dirty, towels from previous guests in the bathroom. Check in was a nightmare. Didn't have the room I reserved a month ago then tried to charge me to upgrade. Asked for early check in and was told they were far too busy to see if a room was ready. Check in was 3pm and by 3:05 there were 10 people in the lobby and no one at the front desk.
Business response:
Dear eric, We deeply regret learning of your unsatisfactory experience at our establishment. Please accept our sincere apologies for any inconvenience you may have encountered during your stay. Your valuable feedback will be instrumental in facilitating the necessary improvements. We are dedicated to addressing these issues and ensuring the delivery of the highest standard of service and attention to every guest. We hope you will consider giving us another chance to show you the outstanding service that we typically provide.... read more
Frequently asked questions about Extended Stay America Premier Suites - Fort Lauderdale - Cypress Creek - Park North
How is Extended Stay America Premier Suites - Fort Lauderdale - Cypress Creek - Park North rated?
Extended Stay America Premier Suites - Fort Lauderdale - Cypress Creek - Park North has a 4.5 star rating with 1,133 reviews.
When is Extended Stay America Premier Suites - Fort Lauderdale - Cypress Creek - Park North open?
Extended Stay America Premier Suites - Fort Lauderdale - Cypress Creek - Park North is open now. It will close tomorrow at 12:00 a.m.