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Extended Stay America Premier Suites - Fort Lauderdale - Cypress Creek - Park North
- Hotels
- Pompano Beach, FL
About this business
Location details
1401 W. McNab Rd., Pompano Beach, FL, 33069, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The pool and comp breakfast is nice
Business response:
Dear Marnie, Thank you for your positive feedback! We're glad you enjoyed our pool and complimentary breakfast during your stay. Your satisfaction is our priority, and we appreciate your comments. We look forward to welcoming you back for another pleasant visit.Sincerely,Hotel Management
The bathroom and floors were filthy!!!!! The pool was cloudy and dirty, there was trash everywhere around the pool. The staff was friendly enough, but the grounds and rooms were not what the pictures represented at all.
Business response:
Dear Connie, Thank you for your feedback. We apologize for the cleanliness issues you encountered, both in your room and around the pool area. Ensuring a clean and welcoming environment is our priority, and we regret that we fell short. We appreciate your kind words about our staff and are taking immediate steps to address and improve our facilities. Your comments are invaluable to us. We hope to provide a better stay in the future.Sincerely,Hotel Management
Amazing Comfortable
Business response:
Dear Lavoris, Thank you for your review. We are delighted you found your stay at Extended Stay America. We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon.Sincerely,Hotel Management
Staff is inattentive. Many times a sign was up saying that they were busy helping other guests, but the door was just closed behind the desk with the staff behind it on their personal phones. Hallways and the elevator are disgusting from the trash being taken outside by a roller bin. The liquid from the garbage leaks on the carpet and elevator floors. Rooms are subpar, the bathroom is in desperate need of remodeling. The tiles on the wall were disgusting, and had what looked like mold on them. Cleanliness in common areas is ... read more
Business response:
Dear Shane, Thank you for your detailed feedback. We sincerely apologize for the issues you encountered. This is not the standard we strive for, and we are addressing staff attentiveness and cleanliness immediately. We are also planning necessary renovations to improve our facilities. Your comments are valuable to us as we work to enhance our guest experience. We hope to welcome you back soon for an even better stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Fort Lauderdale - Cypress Creek - Park North
How is Extended Stay America Premier Suites - Fort Lauderdale - Cypress Creek - Park North rated?
Extended Stay America Premier Suites - Fort Lauderdale - Cypress Creek - Park North has a 4.5 star rating with 1,225 reviews.
When is Extended Stay America Premier Suites - Fort Lauderdale - Cypress Creek - Park North open?
Extended Stay America Premier Suites - Fort Lauderdale - Cypress Creek - Park North is open now. It will close tomorrow at 12:00 a.m.