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Extended Stay America Premier Suites - Fort Lauderdale - Cypress Creek - Park North
- Hotels
- Pompano Beach, FL
About this business
Location details
1401 W. McNab Rd., Pompano Beach, FL, 33069, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My room floor was full of dirt and sand somebody’s old razor was on the floor as well it was mold and mildew on and in the shower head as well as on the tile inside of the shower and the paint was peeling inside the shower and other places throughout the room and my room number was room 258
Business response:
Dear Michael, We sincerely apologize for the condition of your room during your stay with us. Providing clean and comfortable accommodations is our priority, and we regret that we fell short of meeting your expectations. Your feedback is invaluable, and we will address these issues promptly to ensure they are resolved. We appreciate you bringing this to our attention and hope to have the opportunity to restore your faith in us during any future visits.Sincerely,Hotel Management
Staff is never out at the front desk, when you make requests of them they make it seem like you are inconveniencing them. Signs in the room indicate dish packages will be delivered to your room, the staff makes the guests pick it up from the lobby themselves. Other guests take it upon themselves to clean parts of the hotel (I.e. pool area) because it is so neglected by the staff and would rather do it themselves than sit around filth. The breakfast area is never stocked, even at 7:30 in the morning, when it gets restocked th... read more
Business response:
Dear Samantha, Thank you for taking the time to share your review of our hotel. We sincerely apologize for the issues you encountered during your stay, including our staff. We understand that we failed to address your concerns in a timely manner, and we apologize for any inconvenience caused. We have also noted your comments about the cleanliness and breakfast and are committed to improving the overall guest experience by addressing these concerns. We appreciate you bringing this to our attention, and we hope that you will g... read more
Bit far away from the beach but friendly staff
Nah Long hairs on the bed linen (not mine because I'm bald). Ad said free breakfast. First morning there was coffee and nothing else. Second morning there was a small rack with granola bars, and the coffee was out by 7:45am and never refilled.
Business response:
Dear Jon, Thank you for bringing these concerns to our attention. We sincerely apologize for the cleanliness issues you encountered during your stay. Your feedback regarding the breakfast offerings and coffee availability is also duly noted, and we will address these matters with our team to ensure improvements are made. Please rest assured that your comfort and satisfaction are of utmost importance to us, and we are committed to delivering a positive experience for all our guests. We appreciate your understanding and hope t... read more
Hotel is not updated and is peeling
Business response:
Dear Sherline, Thank you for taking the time to share your impression of our hotel. We are sorry for not living up to your expectations with the condition of the suite. We agree that some areas within the hotel are beginning to show their age, and we are having similar discussions. We have shared your feedback with the appropriate individuals in our organization who are finalizing our future refresh. We hope you continue to select us as your hotel of choice so you can see our improvements based on feedback from our guests. S... read more
Basic breakfast and a studio room The hotel overall was clean but for the amount I paid the room was very small it felt like a studio instead of a hotel room. The breakfast was very terrible quick inexpensive boiled eggs premade bag that were cold, no pancakes or waffles for my kids no fruit or even orange juice. I will not stay here again.
Business response:
Dear Guest, We appreciate you choosing us and for taking the time to leave your feedback. It was great to read about the enjoyable aspects of your visit. However, we apologize for any difficulties you had during your stay. Your review will be discussed with our associates as we focus on providing exceptional guest experiences. We appreciate your comments and hope to have another opportunity to welcome you again soon.Sincerely,Hotel Management
The room was very old. The toilet was dirty.
Business response:
Dear L’Nell, Please accept our apologies for anything other than a completely satisfying stay. We agree that some areas in our hotel are beginning to show their age, and we will share your concerns with the appropriate individuals for future improvements. We also apologize for the cleanliness issues with the toilet, and we deeply regret any discomfort it may have caused. Your feedback is crucial, and we appreciate your patience throughout your stay. We hope to have the opportunity to provide you with a much-improved experien... read more
Frequently asked questions about Extended Stay America Premier Suites - Fort Lauderdale - Cypress Creek - Park North
How is Extended Stay America Premier Suites - Fort Lauderdale - Cypress Creek - Park North rated?
Extended Stay America Premier Suites - Fort Lauderdale - Cypress Creek - Park North has a 4.5 star rating with 1,133 reviews.
When is Extended Stay America Premier Suites - Fort Lauderdale - Cypress Creek - Park North open?
Extended Stay America Premier Suites - Fort Lauderdale - Cypress Creek - Park North is open now. It will close tomorrow at 12:00 a.m.