Extended Stay America Premier Suites - Fort Lauderdale - Deerfield Beach

Business response:

Dear Guest, Thank you for sharing your experience. It's disappointing to hear that the condition of your accommodations did not meet expectations. Providing a welcoming and well-kept environment is a top priority, and your observations have been forwarded to the appropriate team for immediate attention. Guest input is essential in helping to identify areas where improvement is needed. We sincerely hope you will consider giving us another opportunity to deliver a more comfortable and satisfying visit in the future. Sincerely,... read more

Business response:

Dear Guest, Thank you for sharing your experience. We genuinely regret the inconvenience you encountered during your arrival and understand how frustrating it must have been after a long journey. While we follow specific payment policies, we recognize the need for clear communication and consistency. Your feedback is valuable to us, and we are committed to improving in this area. We hope to welcome you back under better circumstances. Sincerely, Hotel Management 

Business response:

Dear Guest, We are glad to hear your kind comments on our associates; however, we regret that your bathroom didn’t meet expectations. We have shared your comments with the appropriate team so we can make the necessary improvements and enhance the quality of our guest stays. We appreciate you bringing this to our attention and are grateful for your patience. We hope you will give us another chance to provide the exceptional stay you deserve. Sincerely, Hotel Management 

Business response:

Dear Junior, Thank you for taking the time to share your experience. We sincerely regret that your stay did not meet expectations and apologize for the discomfort you encountered. While some circumstances may be outside our immediate control, we continually work to ensure a cleaner, more comfortable environment for all guests. We hope you will consider visiting again, allowing us to provide a stay more in line with your expectations. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your thoughts. We are glad you chose to stay with us and appreciate your feedback. We are sorry to hear that some aspects of your visit did not meet expectations, particularly in the morning. Your comments are being shared with our team, as we are always working to provide a more welcoming and consistent experience. We hope you’ll consider returning so we can better serve you next time. Sincerely, Hotel Management 

Business response:

Dear Guest,Thank you for sharing your feedback. We sincerely apologize for the experience you had with our front desk team. It is important to us that all of our guests feel welcomed and valued, and we regret that we fell short in this regard. Your comments have been shared with our leadership team to ensure this issue is addressed. We hope you will consider giving us another opportunity to provide a more positive experience in the future.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for your feedback about your recent stay with us. We are disappointed to hear about your experience at our hotel. This is not the impression we like our guests to leave with. What you described is unacceptable, and we will address this appropriately. Please consider this an isolated incident and return for another stay. We would love the opportunity to provide you with the hospitality you should have experienced on this visit. Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks with the team and will use them as an opportunity to improve our guest experience. We hope you will revisit the area next time to show our commitment to exceptional hospitality. Sincerely,Hotel Management